J-Hotel by Dorsett

J-Hotel by Dorsett Reviews

J-Hotel by Dorsett

7, Jalan Jati, Imbi, 55100 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, MalaysiaView Hotel Details
J-Hotel by Dorsett
J-Hotel by DorsettJ-Hotel by DorsettJ-Hotel by Dorsett
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J-Hotel by Dorsett Guest Reviews

4.2/5
Very Good
349 review
Verified reviews
Location4.2
Amenities3.9
Service4.3
Cleanliness4.3
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All Reviews(349)
Positive reviews(333)
Reviews with photos/video(122)
Awesome stay(97)
Clean and tidy(74)
Friendly host(59)
Great value for money(27)
Near shopping area(18)
Convenient for shopping(18)
Average sound insulation(17)
Many dining options(6)
Negative reviews(16)
Guest User
Standard Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Staff were friendly and helpful. Location is very gd. Room is clean. First time staying there n will definitely come again.
Response from Property: Dear Guest,Greetings from J-Hotel by Dorsett! Thank you for your kind review and sharing with others.We have a great team strive to delivering an exceptional customer experience, and We are glad you found our guest service and facilities meet your expectation. See you again soonBest regards,Henry LOODirector of Operations
Ooi
Superior Room
Stayed in Jun 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Jul 4, 2024
The hotel is small size but have the necessities here. The downside is the glass door which separates toilet and bathing site in hotel’s bathroom may bang the cement wall in loud sound if you didn’t close it gently. Can hear some sound from the next door as the hotel rooms are close to each other but it’s acceptable for me. Location: can walk to TRX mall / TRX MRT in 10 mins, walk to royale chulan hotel in 15 mins, walk to pavilion in 10 mins. Strategic location but it’s quite hideous and dark at night as u need to walk a small distance from the main road to reach the hotel. Still ok for me as I walked alone at night and there’s street light, able to reach hotel safely. Facilities: saw the gym which is the size of a few hotel rooms here. Didn’t book the hotel with breakfast. Service: there’s someone to open and close the main glass door of the hotel in and out for you. The hotel person suddenly rang my doorbell near 11pm which scares me but he was to bring me 2 extra water bottles of 500ml (the room already has 2 water bottles) even if I didn’t ask for. I guess it’s a gentle gesture as I drank around 5 water bottles of 500ml and threw in the hotel room dustbin.
Response from Property: Dear Ooi,Greetings from J-Hotel by Dorsett! Thank you for your kind review and sharing with others.We have a great team strive to delivering an exceptional customer experience, and we are glad you found our guest service and room facilities meet your expectation. See you again soonBest regards,Henry LOODirector of Operations
Chit Hsu Wai
Standard Room
Stayed in Jun 2024
Couples
4 review
4.5/5
Great
Posted on Jun 19, 2024
Although the room is a bit narrow , it is enough to stay . bed room and toilets are clean . Staff are very friendly too. Easy to walk out to the nearest restorens and 13mins to the down town area by grab. Overall 4/5.
Response from Property: Dear Chit Hsu Wai,Thank you for this delightful review and for support J-Hotel by Dorsett! We look forward to having you back again soon.Best regards,Henry LOODirector of Operations
Vijay Vadi Valagan
Superior Plus Room
Stayed in Jun 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Jun 23, 2024
Room is confined, parking is limited. Cleanliness maintained. Overall good.
Response from Property: Dear Vijay Vadi Valagan,Greetings from J-Hotel by Dorsett! Thank you for your feedback and sharing with others. It was great to know you had a pleasant stay with us. We hope to welcome you back soon.Regards,Henry LOODirector of Operations
Khaiyow
Superior Room
Stayed in May 2024
Business travelers
56 review
4.2/5
Very Good
Posted on Jun 8, 2024
Location at heart of city, room is tidy and clean, parking is free but limited lit.
Response from Property: Dear Khaiyow,Greetings from J-Hotel by Dorsett! Thank you for your feedback and sharing with others. It was great to know you had a pleasant stay with us. We hope to welcome you back soon.Regards,Henry LOODirector of Operations
Guest User
Superior Plus Room
Stayed in May 2024
Couples
5 review
2.0/5
Posted on May 6, 2024
Really bad experience on parking.limited parking slot and force to park at private parking.very inconvenience and high cost. Will not visit again.
Response from Property: Dear Guest,Greetings from J-Hotel by Dorsett! Thank you for taking time to write us feedback and sharing with others.We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your constructive feedback gratefully acknowledged. We look forward to welcome you in near future.Best regards,Henry LOODirector of Operations
FENG08
Standard Room
Stayed in May 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on May 26, 2024
Clean and comfy good location walking distance to TRX and Bukit Bintang
Response from Property: Dear FENG08,Greetings from J-Hotel by Dorsett! Thank you for your kind feedback. We are so glad to hear that you enjoyed your stay with us! We look forward to welcome you in near future. Best regards,Henry LOODirector of Operations
Srarferry
Superior Room
Stayed in Apr 2024
Business travelers
15 review
4.5/5
Great
Posted on Apr 3, 2024
The room is compact but comfortable in overall. However the hotel location is a bit hidden at inner road whilst the road is a bit dark. The breakfast was good and serve in good ambient restaurant.
Response from Property: Dear Srarferry,Greetings from J-Hotel by Dorsett! Thank you so much for posting kind feedback for us and sharing with others. The road leading to hotel is well-lit by street lights. We loved having you back here again in near future.Regards,Henry LOODirector of Operations
Guest User
Superior Room
Stayed in Feb 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Mar 2, 2024
Staying for second time. Satisfied and grateful for the friendly service from the all the staff. Thank you!
Response from Property: Dear Guest,Greetings from J-Hotel by Dorsett! Thank you for staying with us again. We appreciate your loyalty and yourcontinued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.Looking forward to seeing you again soon.Regards,Henry LOODirector of Operations
edenpark08
Superior Plus Room
Stayed in Feb 2024
Couples
6 review
4.7/5
Amazing
Posted on Feb 12, 2024
The location of this hotel is just a stone throw away from The Exchange Mall TRX. If you take MRT, the nearest station to this hotel is TRX station. You can also walk to Bukit Bintang which is around 500 metres from the hotel. The room is quite spacious for the price we pay. The room is clean and the bathroom is well appointed. The staff is welcoming and I think overall this hotel is a great choice for traveller on a budget. However, there are certain things that could be further improved. Firstly, the selections of food during breakfast could be improved especially on hot dishes. Secondly, the location of the hotel is not on the main road So, it would be a bit unpleasant for the solo traveller to walk at night. Thirdly, the lift is a bit slow, so expect to wait a little bit longer especially on the peak time.
Response from Property: Dear edenpark08,Greetings from J-Hotel by Dorsett! Thank you for taking time to write us feedback and sharing with others.We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your feedback gratefully acknowledged. We look forward to welcome you in near future.Best regards,Henry LOODirector of Operations
Anonymous User
Standard Room
Stayed in Feb 2024
Couples
4 review
5.0/5
Outstanding
Posted on Mar 20, 2024
Little place near to TRX. We’ve stayed there because we had several meetings with friends which can easily be arranged in TRX. Different type of restaurants are also available around, just choose.
Response from Property: Dear Guest,Greetings from J-Hotel by Dorsett! Thank you for your kind review and sharing with others.We have a great team strive to delivering an exceptional customer experience, and We are glad you found our guest service and facilities meet your expectation. See you again soonBest regards,Henry LOODirector of Operations
Elyn EL Ling
Standard Room
Stayed in Jan 2024
Booked for others
10 review
5.0/5
Outstanding
Posted on Jan 30, 2024
First time my daughter traveled alone to Kuala Lumpur.. Thank you to very helpful and friendly staff of J-Hotel..
Response from Property: Dear Elyn EL Ling,Thank you so much for taking time to write us feedback and sharing your daughter recent experience at J-Hotel by Dorsett. We are delighted to read of your kindest review and compliment to the staff service, and we look forward to welcoming you back very soon.Best Regards,Henry LOODirector of Operations
Xplorer wannabe
Superior Room
Stayed in Jan 2024
Business travelers
22 review
4.5/5
Great
Posted on Jan 29, 2024
Small cosy room. Clean and comfy What I like most about it is - this place is quiet You can walk to TRX; less than 10 mins walk Also walkable to pavilion Highly recommended 👍🏻
Response from Property: Dear Xplorer wannabe,Greetings from J-Hotel by Dorsett!Thank you for taking the time to review your stay with us and sharing with others. There is really nothing better than seeing our guests satisfied and have a wonderful time with us. We were so pleased to be able to host you for an awesome vacation. Thank you for your rating and compliments!We wish to see you again soon.Regards,Henry LOODirector of Operations
Amanda
Standard Room
Stayed in Jan 2024
Solo travelers
3 review
4.2/5
Very Good
Posted on Jan 28, 2024
Location was great except that the room I was allocated to wasn’t the cleanest with strands of hair lying around. Requested for a change in room and it was much cleaner. Room is not sound proof at all and you can literally hear everyone’s conservation from next door. Other than that, all is good and had two great nights.
Response from Property: Dear Amanda,Thank you for staying at J-Hotel by Dorsett and taking time to write us feedback for our attention. We are sorry that room cleaning was not meet your expectation, and a prompt service recovery has addressed the concern for a comfortable stay. We look forward to welcome you in near future. Best regards,Henry LOODirector of Operations
Andy
Superior Room
Stayed in Jan 2024
Other
1 review
3.7/5
Posted on Jan 22, 2024
20/1/2024 location is perfect, close to TRX, Pavilion and etc, all within walking distance. breakfast I'm not reserve cause is normal from previous traveler review, but there is some coffee shop nearby :) Parking is a big problem, there is only plenty of parking(not more than 20 I think) with first come first serve basic. When I ask the staff, he told me: front cannot park, park at our own risk, if there is any saman, or knock is at your own risk. There is a public car park nearby, with maximum RM12 per day, and pay by ourselves. The rest is good, just do not recommend to people who drive, unless there is improvement for parking.
Response from Property: Dear Andy,Thank you so much for taking time to write us feedback and sharing your recent experience. We look forward to welcoming you back very soon.Best Regards,Henry LOODirector of Operations