Sun Inns Hotel Sentral, Brickfields

Sun Inns Hotel Sentral, Brickfields Reviews

Sun Inns Hotel Sentral, Brickfields

28, Jln Tun Sambanthan 3, Brickfields, Kuala Lumpur, 50470, MalaysiaView hotel details
Sun Inns Hotel Sentral, Brickfields
Sun Inns Hotel Sentral, BrickfieldsSun Inns Hotel Sentral, BrickfieldsSun Inns Hotel Sentral, Brickfields
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Guest Reviews of Sun Inns Hotel Sentral, Brickfields

7.9/10
Good
366 reviews
Verified reviews
Location8.4
Amenities7.3
Service7.9
Cleanliness8.2
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All reviews(366)
Positive reviews(334)
Reviews with photos/video(117)
Convenient location(34)
Awesome stay(22)
Easy to get around(18)
Friendly host(18)
Great value for money(14)
Small room size(9)
Close to train station(8)
Negative reviews(32)
Anonymous User
Deluxe Room with No Window
Stayed in Jun 2026
Other
32 reviews
10/10
Outstanding
Posted on Aug 3, 2026
Service was okay, but the only issue was there were no towels. Had to wait until morning. Everything else was great, excellent!👌
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Response from Property: Dear Anonymous User, thank you for your exceptional review. We are delighted everything else was excellent during your stay. We sincerely apologise that towels were unavailable until the following morning. Our team has been informed to improve towel availability and ensure essential items are ready for our guests.
Anonymous User
Superior Twin Room No Window
Stayed in Apr 2026
Solo traveler
4 reviews
6.0/10
Posted on Jul 29, 2026
The lift was not working. Had to bring my own luggage up. There was no towel provided. However location is ok.
Response from Property: Dear Anonymous User, thank you for your feedback. We sincerely apologise for the inconvenience caused by the unavailable lift and the lack of towels during your stay. We understand the difficulty of carrying luggage upstairs and have shared your comments with our management team. We are pleased you found the location convenient and hope to serve you better next time.
DAVE LYK
Deluxe Queen Room with Window
Stayed in Mar 2026
Couple
37 reviews
10/10
Outstanding
Posted on Apr 20, 2026
We keep extending staying here, due to price is reasonable, room is clean and convenient to travel any where, due to near KL Sentral, just walking distance, a lot of foods and tourist spot. Nice!!
6/10
Shuvojit
Deluxe Queen Room with Window
Stayed in Feb 2026
Couple
32 reviews
6.0/10
Posted on Mar 23, 2026
Great & Affordable stay. Location was ok. I did self Check in and check out. Bed linen was very clean. If you are looking for budget friendly stay please go ahead with your booking . But you will surely get less amenities.
Abhi dhiman
Deluxe Room with No Window
Stayed in Jul 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Aug 10, 2026
Nice all
あまのるりちゃん
Deluxe Room with No Window
Stayed in Jan 2026
Solo traveler
13 reviews
3.0/10
Posted on Feb 14, 2026
I stayed for one night in February 2026. I took the express train from the airport and got off at Central Station. I was navigating with my phone, but it died almost immediately. I asked a street vendor for directions, but she pointed me in the complete opposite direction of the hotel. I asked many people for help, but everyone gave me different directions. I ended up walking for an hour with my suitcase. They charged a 50 MYR deposit at check-in. The bed sheets were very dirty, full of wrinkles, and had a large dead insect on them. There was no hairdryer or amenities in the room at all. The front desk staff ignored me when I greeted them.
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Response from Property: Dear あまのるりちゃん, we sincerely apologize for the unpleasant experience you encountered during your stay. Your feedback regarding cleanliness, amenities and service will be reviewed seriously with our team.
Roam traveller
Deluxe Room with No Window
Stayed in Mar 2026
Solo traveler
9 reviews
9.0/10
Great
Posted on Apr 30, 2026
Hotel is good location. There are lot of cafes snd shopping mall
Response from Property: Dear Roam traveller, thank you for your feedback. We are pleased you enjoyed the strategic location with many cafes and shopping malls nearby.
Guest User
Deluxe Room with No Window
Stayed in Jun 2026
Business traveler
44 reviews
10/10
Outstanding
Posted on Jul 26, 2026
Not bad. Self check-in and check-out were available, and the front desk staff helped me out. She was very friendly and enthusiastic.
Original textTranslated by Google
Response from Property: Dear Guest User, thank you for your exceptional review. We are delighted you enjoyed our self check-in and check-out facilities and appreciated the friendly assistance from our front desk staff. We truly appreciate your support and look forward to welcoming you back again.
Guest User
Deluxe Room with No Window
Stayed in Dec 2025
Traveling with friends
16 reviews
10/10
Outstanding
Posted on Jan 30, 2026
I stay with my friend for 1 night . The room is ok but the hotel dont provide soap if you want to take A Bath . You should bring it yourown
Response from Property: Dear Guest ,thank you for the perfect scores, we’re glad you enjoyed your stay.
Guest User
Deluxe Queen Room with Window
Stayed in Jun 2026
Solo traveler
1 reviews
6.5/10
Posted on Jul 11, 2026
No kettle provided in my room for boiling water, only one cool water purifier on a sharing basis for all occupants in the floor that I stay . Get hot water from the lobby at the ground floor. Very inconvenient indeed.
Response from Property: Dear Guest User, thank you for your feedback. We sincerely apologise for the inconvenience caused by the absence of a kettle in your room and the shared water dispenser arrangement. Your comments have been shared with our management team as we continue reviewing our room facilities to enhance guest comfort. We appreciate your valuable feedback and hope to welcome you back again.
Guest User
Deluxe Room with No Window
Stayed in May 2026
Solo traveler
9 reviews
4.5/10
Posted on Jun 29, 2026
I strongly do NOT recommend staying here. For the same price, there are much better options right nearby. Here’s what disappointed me: The room is extremely small — though I’ll admit this is mentioned in the listing. However, upon arrival (around 10:30 PM), I was exhausted and just wanted to rest, but there were no towels, no soap, and no toothbrush or toiletries at all. I had to go downstairs to ask for towels — and even then, they forgot to give them to me. Nothing else was provided either. It only got worse from there. There’s no remote control for the air conditioner, so you have to get out of bed, turn on your phone flashlight (because the buttons are impossible to read in the dark), and manually adjust the temperature. On top of that, the AC works poorly — some functions don’t work at all. The bedding had holes and didn’t look fresh or clean. The pillows were tiny, thin, and there were only two — completely uncomfortable. And the cherry on top? You can hear the elevator through the wall very clearly — it ran all night long. I have high-quality earplugs, and even those couldn’t block out the noise. Overall — a terrible place to stay. Avoid it.
Response from Property: Dear Guest User, thank you for taking the time to share your detailed feedback. We sincerely apologise that your stay did not meet your expectations. Our housekeeping and maintenance teams have been informed regarding the missing amenities, bedding condition, air conditioner controls and noise concerns. We also appreciate your comments about room comfort, and our management team will review these areas for improvement. Thank you for your valuable feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Anonymous User
Deluxe Room with No Window
Stayed in Jan 2026
Couple
5 reviews
3.5/10
Posted on Feb 9, 2026
Service not satisfied. Lots of problem.need more improve.
Response from Property: Dear Anonymous User, we apologize that our service did not meet your expectations. We will work on improving our service quality to provide a better experience.
Guest User
Deluxe Room with No Window
Stayed in May 2026
Solo traveler
1 reviews
10/10
Outstanding
Posted on Jun 8, 2026
Friendly and helpful receptionists. Everything in working order.Food stalls within walking distance.recommended
Response from Property: Dear Guest User, thank you for your wonderful review. We are delighted you found our reception team friendly and helpful. We appreciate your recommendation and hope to welcome you again soon.
Guest User
Deluxe Room with No Window
Stayed in Apr 2026
Couple
6 reviews
10/10
Outstanding
Posted on Jun 5, 2026
Excellent location! It's near two metro stations, the monorail, and the train station, which you can use to get to the Batu Caves. The hotel is in the Little India area of the city center, surrounded by tons of cafes (I particularly recommend Chennai Coffee and Mamak Cafe). They offer self-check-in, or there's a friendly woman at the front desk during the day. The room has a shower and air conditioning; I think there was a TV, but I don't watch it, so I'm not entirely sure. After checking out, they let us store our luggage. For the price, it's exactly what you need.
Original textTranslated by Google
Response from Property: Dear Guest User, thank you for your detailed review. We are delighted you enjoyed our excellent location, convenient transport access, nearby dining options and self check-in service. We are also glad our team could assist with your luggage storage. We hope to welcome you again on your next visit.
Konopataya
Superior Twin Room No Window
Stayed in Mar 2026
Family
10 reviews
8.5/10
Very good
Posted on Apr 30, 2026
Good hotel, 10-15 minutes from the train station. You can walk to the city center, and there are 4 Indian temples nearby, plus many inexpensive places to eat. Check-in took only a couple of seconds, and the staff was always present. You can leave your luggage for free. In the corridor, there's a water cooler with hot and cold water, and an iron with an ironing board. There were no issues with hot water. It was very quiet. The linen was old but perfectly clean. I'm happy with this place.
Original textTranslated by Google
Response from Property: Dear Konopataya, thank you for your detailed and kind review. We are delighted you enjoyed the convenient location, peaceful environment and helpful facilities provided during your stay. We truly appreciate your support and hope to welcome you again in the future.