Ascott Star KLCC Kuala Lumpur Reviews
Ascott Star KLCC Kuala Lumpur
1 Jalan Yap Kwan Seng, Kuala Lumpur, 50450, MalaysiaView Hotel Details
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Ascott Star KLCC Kuala Lumpur Guest Reviews
4.5/5
Great
485 review
Verified reviewsLocation4.6
Amenities4.5
Service4.4
Cleanliness4.5
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All reviews(485)
Positive reviews(460)
Reviews with photos/video(182)
Great swimming pool(60)
Loved the view(54)
Large rooms(35)
Breakfast was average(23)
Convenient for shopping(17)
Perfect for families(12)
Luxurious(8)
Located downtown(7)
Negative reviews(25)
Guest User
Deluxe One Bedroom Room
Stayed in Nov 2024
Couples
5 review
Outstanding
Posted on Nov 29, 2024
The second we came down from e hailing , the staff are very friendly to welcome us and very helpful in all time
Response from Property: Dear Valued Guest,Thank you so much for your wonderful feedback! We're delighted to hear that our staff made such a positive impression from the moment you arrived. It's great to know that they were friendly and helpful throughout your stay. We truly appreciate your kind words and look forward to welcoming you again soon!Warmest Regards, Atira Lyani ROSLI | Senior Guest Service Manager
ANASTASIIA
2-Bedroom Premier
Stayed in Sep 2024
Travel with friends
1 review
Very Good
Posted on Sep 20, 2024
The location is awesome, the pool and room view is great!
Breakfast was very disappointing. The choices in the menu were poor, the dishes not tasty at all. Don’t suggest choosing the room that includes breakfast.
The room itself was nice, but very dusty, especially under the bed. Staff is friendly.
Response from Property: Dear Anastasiia,Thank you for your positive feedback and for highlighting our excellent location, facilities with spectacular view and hospitality service from our staff. We also appreciate your constructive comments regarding the breakfast selection. We are always looking to improve, and your suggestion will be taken into consideration to enhance the variety. We hope to welcome you back soon and provide an even better experience. Regards, Hafizah Mahmod - Guest Service Manager
wynaut87
Executive One Bedroom Room
Stayed in Sep 2024
Travel with friends
7 review
Outstanding
Posted on Sep 18, 2024
Loved the view from the bedroom. Will definitely come back. Pool crowded and small. Great location.
Response from Property: Dear Valued Guest,Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you back to Ascott Star KLCC in the near future. Regards, Hafizah Mahmod - Guest Service Manager
LIK JIN
Premier One Bedroom Room
Stayed in Aug 2024
Couples
35 review
Outstanding
Posted on Sep 9, 2024
Very close to KLCC Twin Tower, hotel is clean & comfortable, receptionist are friendly & professional (credit to one of the Malay male receptionist).
Response from Property: Dear Lik Jin Thank you kindly for sharing your experience with us and we appreciate your constructive feedback. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Regards, Hafizah Mahmod Guest Service Manager
Mehmet - Tur
Deluxe One Bedroom Room
Stayed in Jul 2024
Solo travelers
12 review
Outstanding
Posted on Jul 3, 2024
Ascott is ana amazing Hotel to stay at, and also it has a great service and also a very nice View. Ascott is near the KLCC twin towers (5min walk) and near the train station.
(The photo is the view from my room).
Response from Property: Dear Mohamad Ali, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Hafizah Mahmod - Guest Service Manager
Roman
Executive One Bedroom Room
Stayed in Jul 2024
Family
3 review
Outstanding
Posted on Jul 9, 2024
Very comfortable hotel with very good service. Amazing view from the apartments and rooftop pool.
Response from Property: Dear Roman, Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards, Hafizah Mahmod, Guest Service Manager
Guest User
Deluxe One Bedroom Room
Stayed in Jun 2024
Couples
2 review
Outstanding
Posted on Jun 28, 2024
We loved this place!!
We stayed here for anniversary trip.
Nice staff, great location.
We could see the twin towers from our bed.
We would definitely come back to this place again!!
Response from Property: Dear Valued Guest,Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards, Hafizah Mahmod - Guest Service Manager
Wantik
Premier One Bedroom Room
Stayed in Nov 2024
Family
10 review
Amazing
Posted on Nov 18, 2024
Overall very nice and spacious mini apartment with good facilities like cooking utensils , washing machine ! However the pool at 6th floor doesn’t get much sun light , suggest u go to level 99 pool with Klcc view it’s much more peaceful
Rmb to request pool towel from lobby , u can’t get it elsewhere near the pool
Response from Property: Dear Wantik, Thank you so much for sharing your experience! We're thrilled to hear that you had a wonderful first stay with us. It's great to know that you enjoyed both the room and the hospitality of our staff. We're especially happy you had the chance to visit our sky bar — it's definitely a favorite for many of our guests! We look forward to welcoming you back on your next visit. Warmest Regards, Atira Lyani ROSLI | Senior Guest Service Manager
Anonymous User
Deluxe One Bedroom Room
Stayed in May 2024
Couples
3 review
Outstanding
Posted on May 21, 2024
Excellent stay.
Very comfortable bed. Enjoyed the stay & services are great too!
Response from Property: Dear Valued guest, Thank you so much for your recent stay and for sharing your comments with us. We are happy to have met some of your expectations in service and quality standards. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards, Hafizah Mahmod - Guest Service Manager
Guest User
Deluxe One Bedroom Room
Stayed in Apr 2024
Family
4 review
Outstanding
Posted on Apr 14, 2024
The apartment is located very close to KLCC. The shout-out is definitely their sky park/ swimming pool with stunning KLCC view! Will definitely be back again!
Response from Property: Dear Guest , Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations.We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Hafizah Mahmod, Guest Service Manager.
Sivly_kouch
2-Bedroom Premier
Stayed in Oct 2024
Family
2 review
Outstanding
Posted on Oct 19, 2024
It’s a 10/10 for the location & the service is friendly especially they got a pool with twin tower views, that’s so beautiful 🤩 I’ll definitely book again for my next trip. 😍
Response from Property: Dear Sivly, Thank you for sharing your review on your recent visit. We are delighted to learn that you had enjoyed your stay with us. It is our utmost pleasure that you had a satisfying experience with our rooms, it is all specially designed for the comfort of guest whether you are travelling in a group or with family. We welcome all comments and feedback, as they give us the opportunity to improve in the future. Warmest Regards, Atira Lyani ROSLI | Senior Guest Service Manager
Guest User
Executive One Bedroom Room
Stayed in Apr 2024
Family
6 review
Outstanding
Posted on Apr 11, 2024
This hotel has really nice pool view. You never miss it. You may love it.
Response from Property: Dear Valued Guest, Thank you kindly for sharing your stay experience with us. We strive to provide a flawless and exquisite stay for our guests and going through your comments makes us believe that we have achieved this goal. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards, Hafizah Mahmod - Guest Service Manager
Lily_madspirit
Studio Executive
Stayed in Feb 2024
Travel with friends
23 review
Outstanding
Posted on Mar 11, 2024
The best location in KL (in my opinion) , very convenient
Nice swimming pool with an amazing view at the day time & night time .
Response from Property: Dear Lily,Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards, Hafizah Mahmod - Guest Service Manager
Horst Ruediger
Deluxe One Bedroom Room
Stayed in Aug 2024
Solo travelers
4 review
Outstanding
Posted on Aug 19, 2024
Perfect place to stay in KLCC, clean, luxurious, amazing rooftop. And perfect service, really going all the way to find solutions for whatever one needs. Loved it.
Response from Property: Dear Horst Ruediger, Thank you for sharing your stay experience with us. I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the cleanliness and spectacular view from the rooftop. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Kuala Lumpur. Regards, Hafizah Mahmod, Guest Service Manager
HjWong
Premier One Bedroom Room
Stayed in Jun 2024
Family
2 review
Outstanding
Posted on Jul 8, 2024
nice hotel
Response from Property: Dear HjWong, Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards, Hafizah Mahmod, Guest Service Manager