To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(55)
Positive reviews(51)
Reviews with photos/video(20)
Awesome rooms(16)
Clean and tidy(11)
Awesome stay(11)
Large rooms(9)
Great service(7)
Negative reviews(4)
Syahmi87
Presidential Suite
Stayed in Jun 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Continuing stay this time booked penthouse it was spacious with 2 bedrooms and 3 bathrooms on level 9 with city view can see clearly kl tower and twins tower. Got dining area too. Satisfied with the rooms amd great hospitality
6/10
Response from Property: Thank you for the wonderful feedback! We hope to see you again soon!
Guest User
Executive Suite
Stayed in Jul 2024
Family
1 review
4.5/5
Great
Posted on Aug 11, 2024
The suite very clean, and not smell weird like others hotel.. will repeat again..!
Response from Property: Thank you for the wonderful feedback! We hope to see you again soon!
Alyssa
Studio
Stayed in Jul 2024
Business travelers
1 review
1.7/5
Posted on Aug 11, 2024
Need for improvement so that can provide better service in the future!
Anithebest
Studio
Stayed in May 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jun 28, 2024
I stayed there for 24 days in a row, very friendly helpful and clean! The area is very secure, calm and nice views.
Response from Property: Thank you for the wonderful feedback! We hope to see you again soon!
Guest User
Studio
Stayed in Aug 2024
Couples
1 review
2.7/5
Posted on Oct 27, 2024
The hotel room is quite spacious, but there was a strong odor of urine or feces coming from the carpet. The area was damp, as if it had recently been cleaned, but the smell was very strong.We asked to change rooms, but our request was not acknowledged. It was really disappointing. Otherwise, everything else was fine.
Response from Property: Thank you for sharing your feedback. Weโre very sorry to hear about the issue with the odor in your room. Thatโs certainly not the experience we want our guests to have. We understand how unpleasant this must have been, and we sincerely apologize for any discomfort it caused.Please know that we take cleanliness and guest comfort very seriously, and weโll be addressing this issue with our housekeeping team to ensure it is resolved. We also regret that your request to change rooms was not promptly acknowledged, and we will look into improving our response time for future requests.Weโre glad to hear that, aside from this issue, your stay was otherwise enjoyable, and we truly appreciate your understanding. We hope you'll give us another opportunity to provide you with a better experience in the future.Thank you and hope to see you again.
Guest User
Junior Suite
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Very good service from staff, and the rooms are so spacious...very clean and comfortable..
Response from Property: Thank you for the wonderful feedback! We hope to see you again soon!
Anonymous User
Junior Suite
Stayed in Feb 2024
Family
6 review
4.2/5
Very Good
Posted on May 27, 2024
Love the room. We had a great staycation here. My kids and I had so much fun at the pool! Will come back here if we have any chance in the future.
Tengku
Junior Suite
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 25, 2024
The best hotel ever. The room size so big for us. The cleanliness was perfect. The location near to Hosp UKM. Will repeat again. KLCC view
Guest User
Studio
Stayed in Aug 2024
Couples
11 review
3.7/5
Posted on Sep 26, 2024
Locate near Hukm hospital, easy access, near to IKEA. Spacious room with basic amenities.
Response from Property: Thank you for the wonderful feedback! We hope to see you again soon!
Guest User
Junior Suite
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Very good and safety place if you want to booking in Kuala Lumpur.
Response from Property: Thank you for the wonderful feedback! We hope to see you again soon!
eng kee ng
Studio
Stayed in May 2024
Couples
1 review
2.7/5
Posted on Jun 26, 2024
Online book and paid will not include free car parking, I need to pay extra RM10 per day for the parking fees. Further more, due to limited car access parking card, hotel written and provided me a piece of paper as so call cardless parking, which I need to show this piece of paper to the guard during enter or exit the car park, however, during night time, the guard is not available at the enter/exit gate, hence I need to inform receptionists to contact the guard to open the gate for me. I feel very inconvenience.
Response from Property: Thank you for the feedback! We hope to see you again soon!
Anonymous User
Studio
Stayed in May 2024
Family
1 review
4.5/5
Great
Posted on Jun 19, 2024
The receptionist give a good service and giving clear information, the room i got quite big and very comfortable๐
Response from Property: Thank you for the wonderful feedback! We hope to see you again soon!
Putforshort
Studio
Stayed in Apr 2024
Family
4 review
4.0/5
Very Good
Posted on Jun 2, 2024
The room was big and spacious. However i felt like the management was a bit textbook-like service. After checkout, I need to wait for them to check on the room. If the room condition is ok, only then they return your deposit. I just donโt like the waiting part.
Norsyamira
Studio
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 23, 2024
Large room, clean, spacious. The pool well kept and clean. Near to hpkk ukm.
Response from Property: Thank you for the wonderful feedback! We hope to see you again soon!
Guest User
Studio
Stayed in Oct 2023
Family
6 review
5.0/5
Outstanding
Posted on Jan 12, 2024
Perfect and i will repeat for the next trip with my family...