HOTEL MYSTAYS Kumamoto Riverside

HOTEL MYSTAYS Kumamoto Riverside Reviews

HOTEL MYSTAYS Kumamoto Riverside

4-12 Koyaimamachi, Chuo Ward, Kumamoto City, Kumamoto Prefecture, 860-0012, JapanView Hotel Details
HOTEL MYSTAYS Kumamoto Riverside
HOTEL MYSTAYS Kumamoto RiversideHOTEL MYSTAYS Kumamoto RiversideHOTEL MYSTAYS Kumamoto Riverside
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HOTEL MYSTAYS Kumamoto Riverside Guest Reviews

4.3/5
Very Good
87 review
Verified reviews
Location4.3
Amenities4.1
Service4.3
Cleanliness4.4
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All reviews(87)
Positive reviews(83)
Reviews with photos/video(17)
Clean and tidy(27)
Awesome stay(23)
Awesome rooms(22)
Convenient location(18)
Great service(11)
Delicious breakfast(10)
Great value for money(7)
Near shopping area(7)
Negative reviews(4)
Guest User
Standard Semi Double Non-smoking
Stayed in Jul 2024
Couples
11 review
4.7/5
Amazing
Posted on Jul 12, 2024
Good hotel value for money. Will recommend if you are visiting Kumamoto! Very near Kumamoto Castle too!
Response from Property: Thank you very much for using our hotel. Thank you for evaluating us a lot. We will continue to make efforts to encourage your satisfaction with customer's . I and all staff are looking forward to meeting you again . HOTEL MYSTAYS Kumamoto Riverside FRONT DESK
Nmasa
Superior Triple Non-smoking
Stayed in Jun 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Jul 3, 2024
This was a very nice room, service was great, staff were very kind, just a little out of the way to get to~
Response from Property: Dear guests, Thank you very much for having us stay at our hotel. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. We will continue to promote better service in the future. We sincerely look forward to your next visit. Hotel MYSTAYS KUMAMOTO RIVERSIDE
Guest User
Superior Triple Non-smoking
Stayed in Feb 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The 3beds room was spacious and nicely accomodate my family of 4 with 2 childrens together in same room. Everything was newly renovated and the location can't get any better.
Response from Property: Thank you for your interest.We are glad you had a pleasant stay with us during your stay!We look forward to seeing you again!HOTEL MYSTAYS Kumamoto Riverside FRONT DESK
Mukesh
Standard Double Non-smoking
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Good location with few minutes walk through the downtown.
Response from Property: Thank you very much for staying at our hotel. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. We will continue to pursue aiming for hotels that will be selected by many customers in the future. We sincerely look forward to your visit.
Kathryn
Standard Double Non-smoking
Stayed in Nov 2023
Family
9 review
4.7/5
Amazing
Posted on Nov 30, 2023
Hotel Breakfast was so yummy & awesome😋
Response from Property: Thank you very much for using our hotel. Thank you for evaluating us a lot. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. I am very pleased that you have liked us. I am happy if you can use the hotel again.
Guest User
Standard Double (Non-smoking)
Stayed in Dec 2022
Family
1 review
5.0/5
Outstanding
Posted on Dec 20, 2022
Good locatation with the river view, near shopping&eating street. The breakfast was good and staffs are so ince.
Guest User
Standard Double Room-Smoking
Stayed in Apr 2024
Family
1 review
3.5/5
Posted on Apr 29, 2024
Room very small
Response from Property: Thank you for your interest.We could not live up to your expectations, but we are waiting to see you again.Thank you. HOTEL MYSTAYS Kumamoto Riverside
KATHY
Superior Triple Non-smoking
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 13, 2024
nice location
Response from Property: Thank you for your interest.The river side rooms are in a great location. Thanks for the nice feedback.We look forward to seeing you again.Thank you. HOTEL MYSTAYS Kumamoto Riverside FRONT DESK
Emmanuel chan 8
Standard Twin Smoking
Stayed in Aug 2024
Family
13 review
5.0/5
Outstanding
Posted on Sep 6, 2024
The rooms are large, with a buffet breakfast meal, enough to eat, high value for money, the geographical environment is relatively convenient, because it is close to a lot of food that street There is a lot of parking near the hotel for easy parking, and very cheap, 900 yen a night But if driving, it's a bit hard to find the road Overall it's quite good, if you simply stay for one night
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6/8
Anonymous User
Superior Triple Non-smoking
Stayed in Aug 2024
Family
12 review
3.2/5
Posted on Aug 16, 2024
The hotel is conveniently located. It's by the river. The room is larger than expected. It's enough for two children. It's close to Sakura machi and about 15 minutes' walk from Kumamoto Castle. You can walk in and out of the city center. Only the toilets are slightly ventilated and air-conditioned. Weak, but acceptable.
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Guest User
Standard Double Non-smoking
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 24, 2024
The room is very clean and the facilities are quite new. It is very close to the shopping street. You need to take the tram to the JR station. The room I stayed in was a river view room. The view is good as shown in the picture
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小侖
Standard Twin Non-smoking
Stayed in May 2024
Family
3 review
3.0/5
Posted on Jun 5, 2024
The room is not very big, and breakfast costs 1,600 yen for adults, which I thought was quite expensive, so I didn't buy additional meal coupons.  There was a lot of dust in the room and there were sticky marks on the table.  (I didn’t even take photos of the room because I really didn’t like it. I usually take photos of hotels I’ve stayed in.) The advantage is that the scenery outside the window is pretty good. In short, I will not choose to stay in this hotel again.
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Response from Property: Thank you for using our service. We sincerely apologize for any discomfort you may have experienced regarding the cleanliness of your room. We will continue to work hard to make the hotel a pleasant place for everyone. We look forward to seeing you again. HOTEL MYSTAYS Kumamoto Riverside FRONT DESK
Guest User
Standard Twin Non-smoking
Stayed in May 2024
Family
38 review
4.7/5
Amazing
Posted on May 19, 2024
The room is a little small, new and clean. We didn't have cleaning service for two days, but they will change clean bath towels and slippers for you on the second day. The location is convenient to go anywhere in the city and you can walk to Kumamoto Castle. The tram can go to Kami-Kumamoto and Kumamoto Station. There are many places to eat around, and there is always something suitable for you. It is very quiet to sleep at night and wake up naturally in the morning.
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Response from Property: Thank you for staying at our hotel. I appreciate your appreciation for our employees. Our goal is to further improve the service. I'm glad you like us. I'd be happy if you could use the hotel again.
Sakuntala Sriphiboon
Standard Double Non-smoking
Stayed in Apr 2024
Family
6 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Very good, everything is not expensive, good location, very clean, spacious room, convenient to travel, near the tram.
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Response from Property: Thank you for your interest.We are so glad you had a pleasant stay.Please use our hotel again when you come to Kumamoto!Thank you.
Guest User
Standard Double Non-smoking
Stayed in Mar 2024
Couples
7 review
5.0/5
Outstanding
Posted on May 31, 2024
It is near the river, you can walk on the riverbed, and it is very close to the pedestrian street. You can also walk to Kumamoto Castle, which is quite good. But the advertisement on the small building next door may make the hotel hate it. 😼
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6/8
Response from Property: Thank you for using our service. We will continue to work hard to provide you with a room where you can relax and enjoy your stay. If you come to Kumamoto again, please use our hotel. We look forward to your visit. HOTEL MYSTAYS Kumamoto Riverside FRONT DESK