1-20 Koyaimamachi, Chuo Ward, Kumamoto City, Kumamoto Prefecture, 860-0012, JapanView Hotel Details
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Mitsui Garden Hotel Kumamoto Guest Reviews
4.5/5
Great
430 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(430)
Positive reviews(423)
Reviews with photos/video(125)
Near shopping area(52)
Convenient for shopping(51)
Delicious breakfast(34)
Would stay again(9)
Comfortable bed(8)
Poor air conditioning(8)
Perfect for families(4)
Friendly front desk staff(4)
Negative reviews(7)
Miniteo
Kuma Twin Room-Non smoking
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Hotel is 5 tram stops away from Kumamoto station, red line. Shopping street is conveniently located, just a few minutes walk away, with many stores and eateries..There was a big Christmas market just in front of the shopping street.
Staff were very friendly and helpful. Rooms were clean and have all amenities needed. They have coin operated washer cum dryer on 3rd floor, 600 yen.
Nice hotel for a short stay.
6/7
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.We are very glad to read that you enjoyed our convenient location and our hotel hospitality. I have received many compliments and I am humbled by them. I am very pleased.Please use our hotel again when you come to Kumamoto. We look forward to welcoming you back to our hotel in the future. Mitsui Garden Hotel Kumamoto Front Office Manager
mummywanders
Moderate Twin Room with Sofa Bed - Non-Smoking
Stayed in Oct 2024
Family
12 review
4.7/5
Amazing
Posted on Nov 22, 2024
Highly recommended. The staff are very helpful and polite. The hotel is also in close proximity to shimotori shopping arcade and a big shopping mall. The castle is also within walking distance. The hotel lobby has quite a number of kumamon for photo taking.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.We are very glad to read that you enjoyed our convenient location and our hotel hospitality. The location near the Sakuramachi bus terminal, Karashimacho tram stop, Shinshigai and Shimotori shopping arcade has been very well received by everyone.We also have the Kumamon Room, which is very popular with everyone, so please stay there next time you have the opportunity.We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
Cathy SH Lin
Kuma Twin Room-Non smoking
Stayed in Jun 2024
Travel with friends
29 review
5.0/5
Outstanding
Posted on Jul 9, 2024
The location is excellent. It only a few steps to various shops for shopping and foods. It also only takes 5 minutes walk to bus terminal to take bus back and return to airport.
6/7
Response from Property: Thank you for your valuable feedback. We appreciate your kind comments. The location near Sakuramachi Bus Terminal, the Karashima-cho tram stop, and the Shimotori Arcade in the new city area has been very well received by everyone. We hope you find our convenient location for sightseeing and shopping in Kumamoto useful. We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
Jianling
Moderate Twin Room with Sofa Bed - Non-Smoking
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Great location. Easy access to tourist spots. Good breakfast with a lot of choices. Overall good value for money.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.And we appreciate your precious comment. We hope you had enjoyed trip in Japan.I have received many compliments and I am humbled by them. I am very pleased.The words of compliments from you like this are our encouragement more than anything else. If you come to Kumamoto again, please use our hotel. All of our staff members look forward to your next visit. Mitsui Garden Hotel Kumamoto Front Office Manager
Jürgan
Standard Queen Room [Single Occupancy] - Non-Smoking
Stayed in Apr 2024
Travel with friends
80 review
5.0/5
Outstanding
Posted on May 27, 2024
I few steps away from the station. The building looks renovated from an older one by the inside facilities are up to standards. I always love the breakfast where they include local dishes and materials.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto. All of us at Mitsui Garden Hotel Kumamoto are very happy to hear that your stay with us was very satisfactory and that you were able to enjoy Kumamoto to the fullest. We are very proud of our buffet breakfast, which is rich in variety and is made with the finest ingredients and flavors from Kyushu and Kumamoto. We hope you will enjoy it again the next time you stay with us. We will continue to make every effort to satisfy our guests, and we look forward to your continued patronage. We hope you will consider staying at our hotel when you visit Kumamoto. Mitsui Garden Hotel Kumamoto
Guest User
Standard Twin Room-Non smoking
Stayed in Oct 2024
Family
3 review
4.7/5
Amazing
Posted on Nov 25, 2024
Hotel staff very friendly and the location of the hotel is very near a food district and shopping district.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.And we appreciate your precious comment. We hope you had enjoyed trip in Japan.We are very glad to read that you enjoyed our convenient location and our hotel hospitality. The words of compliments from you like this are our encouragement more than anything else. If you come to Kumamoto again, please use our hotel. All of our staff members look forward to your next visit. Mitsui Garden Hotel Kumamoto Front Office Manager
Seah
Standard Twin Room-Non smoking
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Friendly and helpful staff, location is great! Near food streets, major malls and train station. Room size was decent.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking your valuable time to post. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. The words of compliments from you like this are our encouragement more than anything else. All of our staff will continue to work hard to meet the expectations of our customers. If you come to Kumamoto again, please use our hotel. All of our staff members look forward to your next visit. Mitsui Garden Hotel Kumamoto Front Office Manager
Guest User
Standard Double Room-Non-Smoking
Stayed in Aug 2024
Couples
31 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Clean bed linen and bath towels. Room was a little crammed for 2 adults - but only stayed for a stopover.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking your valuable time to post. Thank you very much for your compliments to clean room. We try to keep the hotel room clean and glad to hear you are satisfied that. Although it is difficult to improve the size of the guest rooms, we will consider the arrangement of furniture to ensure a comfortable stay. We will take your feedback into account when renovating our guest rooms next time.If you come to Kumamoto again, please use our hotel. All of our staff members look forward to your next visit. Mitsui Garden Hotel Kumamoto Front Office Manager
Anonymous User
Standard Queen Room-Non smoking
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 8, 2024
The hotel room is clean, staff are very helpful and room size is reasonable.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.And we appreciate your precious comment. We hope you had enjoyed trip in Japan.We are very happy to hear that you had a pleasant stay with us.We will continue to strive to be a "memorable hotel" and to provide heartwarming hospitality to our guests.We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
ponnyng
Standard Twin Room-Non smoking
Stayed in Aug 2024
Family
7 review
4.2/5
Very Good
Posted on Sep 26, 2024
Great variety of food at breakfast, receptionist with good English
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto. And we appreciate your precious comment. We hope you had enjoyed trip in Japan. Thank you very much for your compliments to our hospitality. The words we receive from our customers are the greatest encouragement for us. All of our staff will continue to work hard to meet the expectations of our customers.If you come to Kumamoto again, please use our hotel. All of our staff members look forward to your next visit. Mitsui Garden Hotel Kumamoto Front Office Manager
C K LEE
Standard Double Room-Non-Smoking
Stayed in Apr 2024
Family
8 review
4.0/5
Very Good
Posted on May 22, 2024
It’s strange that the hotel offered coffee at the lobby upon check in, but on the following morning they would charge you 200 yen for a cup!
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Kumamoto. We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay. The hotel offers free coffee as a welcome drink from 15:00 to 21:00 upon check-in. It is available for sale in the morning. We apologise for the lack of explanation and would appreciate your understanding and continued patronage. [We look forward to welcoming you to our hotel when you visit Kumamoto. Mitsui Garden Hotel Kumamoto Accommodation
Johnny
Standard Double Room-Non-Smoking
Stayed in Apr 2024
Travel with friends
5 review
3.7/5
Posted on Jun 5, 2024
Bathroom is too small. Location is within 5 minutes from station. Many restaurant nearby.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Kumamoto.We would also like to thank you again for your valuable feedback. We hope you enjoyed your trip to Japan.Regarding the bathroom, we will take your comments into consideration and reflect them in our next renovation, although not immediately.As for the location of our hotel, it is close to Sakura-machi bus terminal, Karashimacho stop, Shinsekai, and Shimodori shopping street, which is very popular among our guests.We are looking forward to having you stay with us again.Thank you very much for your kind words.Mitsui Garden Hotel KumamotoFront Office Manager
Michael
Standard Queen Room-Non smoking
Stayed in Feb 2024
Couples
7 review
3.2/5
Posted on Apr 2, 2024
The hotel is quite new and clean. The only downside is the room is very small and we have problems organising our 2 luggages. The hotel should have put some consideration during design stage to the room layout for guests with 2 medium luggages. Parking is chargeable at 1200 yen daily.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.Although it is difficult to improve the size of the guest rooms, we will consider the arrangement of furniture to ensure a comfortable stay. We will take your feedback into account when renovating our guest rooms next time.Our parking charge is 1,100yen for 1night.The parking charge is 1,100 yen until 11:00 am., so there will be an Extra charge after 11:00 am. Please understand.We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
Guest User
KUMA Twin Room with Sofa Bed -Non smoking (Only 3 people)
Stayed in Jun 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Sep 20, 2024
Very cute, welcome gift and service good. Good location :))
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking your valuable time to post. The "Kuma Room" you stayed at is our concept room with a Kumamon motif, and we have received positive comments from many customers both domestically and internationally. We are very happy to hear that you liked the room. We will continue to strive to provide heartwarming hospitality so that our customers can enjoy a pleasant time at our hotel.Mitsui Garden Hotel KumamotoFront Office Manager
Jenny
Standard Twin Room-Non smoking
Stayed in Jan 2024
Travel with friends
10 review
4.2/5
Very Good
Posted on Feb 16, 2024
One street away from the crowded area, feeling peaceful at night. Room size acceptable with two of us having two huge bags. Have chargeable parking on site
Response from Property: Thank you very much for taking your time to share your feedback for your recent stay at Mitsui Garden Kumamoto.We are very glad to read that you enjoyed our convenient location and our hotel hospitality.We are glad that you were satisfied with our service. We hope to see you again in the near future.Mitsui Garden Hotel KumamotoFront Manager