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9-1 Kajiyamachi, Chuo Ward, Kumamoto City, Kumamoto Prefecture, 860-0026, JapanView Hotel Details
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fav KUMAMOTO Guest Reviews

4.2/5
Very Good
44 review
Verified reviews
Location4.1
Amenities4.1
Service3.9
Cleanliness4.5
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All reviews(44)
Positive reviews(41)
Reviews with photos/video(10)
Awesome stay(15)
Clean and tidy(11)
Large rooms(9)
Perfect for families(7)
Friendly owner(5)
Negative reviews(3)
Guest User
Japanese Modern Room Non smoking
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 29, 2024
Very big room, friendly staffs, huge bed
Response from Property: Thank you very much for using our hotel. We also appreciate your feedback. We are pleased to read your comment and that you had a comfortable stay. We will continue to make efforts every day to ensure that our guests have a comfortable stay. We look forward to seeing you again.
Guest User
Japanese Modern Room Non smoking
Stayed in Jul 2024
Family
5 review
3.7/5
Posted on Jul 25, 2024
Rooms are neat and spacious, fantastic beds and has everything you would need in a room. Love the design of bunk beds, good for family stay. Breakfast have limited options only. One down side was our room air conditioning was not cool enough, the dust filter were full of dust and need some cleaning.
Response from Property: Thank you very much for staying at our hotel. We would also like to thank you for choosing our hotel from among the many hotels available. Thank you for your valuable feedback regarding the air conditioner. We will do our best to ensure your satisfaction in the future. We look forward to seeing you again.
Guest User
Superior Twin Room-Non-Smoking
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 7, 2024
Location is great for travellers with car like us, the room is clean and well facilitated with washing machine and kitchen. The bathroom is also come with a multi functional ventilation, you can hang your laundry with the drying mode on and they will be dried in few hours, that’s super nice. There is a 7-11 convenient store close by and couple of car parks available.
Response from Property: Thank you for making a reservation at our facility.We are very happy to receive such a high review.We will continue to aim to be a hotel that satisfies our customers, and we look forward to your continued patronage. We look forward to seeing you again.
Guest User
Executive Bank Room (35 Square Meters, 6 People)
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Very spacious room. Parking is nearby. Frontdesk is helpful and gave good recommendation.
Response from Property: Thank you very much for using our hotel. We also appreciate your feedback. We are pleased to read your comment and that you had a comfortable stay. We will continue to make efforts every day to ensure that our guests have a comfortable stay. We look forward to welcoming you again.
DanielPereira4994
Executive Bunk Bed Room, Non Smoking
Stayed in Jul 2024
Family
12 review
4.5/5
Great
Posted on Jul 23, 2024
Good and new hotel, but air con not really cool with high temperature.
Response from Property: Thank you very much for using our hotel. We will continue to make every effort to ensure your satisfaction. We look forward to seeing you again.
小土豆行旅
Japanese Modern Room Non smoking
Stayed in May 2024
Family
8 review
5.0/5
Outstanding
Posted on May 20, 2024
room is big, suitable for family and include washing machine which is perfect with kids.
Response from Property: Thank you very much for using our hotel. We also appreciate your feedback. We are pleased to read your comment and that you had a comfortable stay. We will continue to make efforts every day to ensure that our customers have a comfortable stay. We look forward to seeing you again.
Guest User
Japanese Modern Room Non smoking
Stayed in May 2024
Family
8 review
3.5/5
Posted on Jun 3, 2024
Decent hotel with spa facility. Free parking for hotel guess.
Response from Property: Thank you very much for using our hotel. We also appreciate your feedback. We are pleased to read your comment and that you had a comfortable stay. We will continue to make efforts every day to ensure that our guests have a comfortable stay. We look forward to welcoming you again.
Calvin1976
Executive Bank Room (35 Square Meters, 6 People)
Stayed in Dec 2023
Family
5 review
5.0/5
Outstanding
Posted on Feb 9, 2024
Nice place, very good , 👍
Response from Property: Thank you for choosing our facility.We are very happy to receive such a high review.We will continue to aim to be a hotel that satisfies our customers. We look forward to seeing you again.
Guest User
Executive Bank Room (35 Square Meters, 6 People)
Stayed in Apr 2024
Family
8 review
5.0/5
Outstanding
Posted on Apr 16, 2024
Value to money
Response from Property: Thank you for choosing our hotel.We are very happy to receive such a high review.We will continue to aim to be a hotel that satisfies our customers, and we look forward to your continued patronage. We look forward to seeing you again.
Stephanie_L
Japanese Modern Room Non smoking
Stayed in Jul 2024
Family
7 review
4.2/5
Very Good
Posted on Jul 23, 2024
Check-in was not smooth. First, the staff said they couldn't find our reservation record, and then they said they had found it. When we had helped the children to take a shower in the room, the staff knocked on the door with another guest and said they gave us the wrong room, so We packed our luggage, went to the lobby to go through the formalities, and then went to the correct room. It took a while... Other aspects were actually good, with complete facilities, a powerful air dryer, and a washing machine. 
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Guest User
Executive Bank Room (35 Square Meters, 6 People)
Stayed in Jul 2024
Family
4 review
3.5/5
Posted on Jul 20, 2024
We are traveling by car and it is a relatively self-service hotel. The hotel only has 2 parking spaces, but there are paid parking spaces and convenience stores nearby.
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Guest User
Executive Bunk Bed Room, Non Smoking
Stayed in Jul 2024
Family
3 review
4.7/5
Amazing
Posted on Jul 12, 2024
The hotel is conveniently located, only a few minutes drive to a large shopping mall There is a convenience store opposite The hotel is beautiful, the room is big, there is a washing machine, and the bathroom can be quick-dried. Breakfast is served in Chao Zaozhong
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Jacqueline
Executive Bank Room (35 Square Meters, 6 People)
Stayed in May 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 3, 2024
The room is larger than expected, and it's really convenient to have a washing machine and a small kitchen! I stayed here for four days in total (I changed hotels in Aso on the way). The two rooms have different colors, but they are both stylish and clean.
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澤TSE
Superior Twin Room-Non-Smoking
Stayed in May 2024
Travel with friends
3 review
3.7/5
Posted on May 11, 2024
You cannot check in before the check in time. You must check in after 15:00. The room is spacious. The washing machine in the room does not have a drying function. It comes with detergent. You can go to the self-service laundromat diagonally opposite or use the heater drying function in the bathroom. However, the number of hangers is not enough.
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Response from Property: Thank you very much for staying at our hotel. We would also like to thank you for choosing our hotel out of many. Thank you for your valuable feedback regarding the in-room washer and dryer. We will continue to do our best to satisfy our customers. We look forward to seeing you again.
Anonymous User
Japanese Modern Room Non smoking
Stayed in Aug 2024
Family
3 review
3.7/5
Posted on Aug 16, 2024
We stayed here with our 4 year old and 7 month old children. The room was spacious and the bed was low and large, so it was safe to sleep with our children. There was a small kitchen with a microwave, so it was easy to prepare baby food, etc. I would like to stay here again.
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