Kunming Fanye Hotel (Harmony Plaza)

Kunming Fanye Hotel (Harmony Plaza) Reviews

Kunming Fanye Hotel (Harmony Plaza)

1/F, Block B, Harmony Century Plaza, 88 Xiaokang Avenue, Wuhua District, Kunming, Yunnan, ChinaView Hotel Details
Kunming Fanye Hotel (Harmony Plaza)
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Kunming Fanye Hotel (Harmony Plaza) Guest Reviews

4.8/5
Excellent
845 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(845)
Positive reviews(838)
Reviews with photos/video(136)
Large rooms(112)
Friendly front desk staff(104)
Awesome amenities(69)
Loved the view(31)
Near shopping area(25)
Convenient for shopping(25)
Delicious breakfast(22)
Perfect for business trips(5)
Negative reviews(7)
Gavin Peter
Boutique Room (2 beds)
Stayed in Feb 2024
Family
21 review
4.7/5
Amazing
Posted on Feb 28, 2024
Again a tidy new hotel and very comfortable though bit hard to find at first. Simple and clean for an overnight stop.
Guest User
Cloud Tides Exquisite Double Bed Room
Stayed in Jul 2024
Solo travelers
1 review
2.5/5
Posted on Jul 28, 2024
The room type I stayed in was very strange. The decoration felt patchwork. There was still a drink spilled by the previous guest on the coffee table that was sticky and not wiped off. I wanted to take a shower, but the bathroom light fell off and hung in the air. It was unhygienic. There was a smell of urine in the room, and when I turned on the mobile phone light, there was urine stains on the toilet, and there were urine stains on the toilet seat🤢That means the last person didn't clean it after staying there, maybe they left the garbage there. I wanted to call the front desk but found that the bedside phone didn't work and was just a decoration. The experience was extremely poor. I originally chose the hotel because I saw that the hotel had just been renovated and the hygiene should be good.
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Response from Property: Dear guest, we are sorry that we could not give you a good stay experience. We will continue to work hard and hope to get your favor next time. We understand that you have a general evaluation of the hotel, and we sincerely thank you for your feedback. We will take immediate steps to improve our services and facilities to meet your needs and hope to provide you with a better stay next time.
Penglaoda
Cloud Tides Exquisite Double Bed Room
Stayed in May 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on May 14, 2024
The room is large, with a sofa, coffee table and desk, where you can work leisurely. The bedding is clean and has no odor. The bathroom facilities are also very new. There is a lot of hot water and it is comfortable to take a bath. The hotel is located on the 31st to 33rd floors. The rooms have floor-to-ceiling glass windows, so you can enjoy the city scenery while lying on the bed. The location of the hotel is very good. There is a commercial area downstairs, which is very convenient for eating, drinking and having fun.
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6/7
Response from Property: Dear customer, thank you for your stay and review. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. We welcome you to visit us again.
Anonymous User
Guestroom - Mountain-View (Double bed)
Stayed in May 2024
Other
3 review
2.0/5
Posted on May 28, 2024
This white toilet has turned yellow. I really don’t know how this toilet is cleaned.
Original TextTranslated by Google
Response from Property: Thank you for pointing out the deficiencies in our hotel's service. We attach great importance to your feedback and will communicate with relevant departments to make improvements based on the issues you mentioned. We sincerely appreciate your honest feedback about our services and facilities
Luoyepiaoling
Cloud Tides Exquisite Double Bed Room
Stayed in Apr 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Apr 11, 2024
The room is large, the floor-to-ceiling windows are the highlight, and the layout is very reasonable. It is quiet in the bustle. There is a commercial area downstairs, which is very convenient.
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Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey!
Guest User
Cloud Tides Exquisite Double Bed Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Very good. I always stay at their house every time I go on a business trip. It is surrounded by shopping malls and is a five-star recommendation.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey!
Guest User
Cloud Tides Exquisite Double Bed Room
Stayed in Aug 2024
Other
3 review
5.0/5
Outstanding
Posted on Aug 15, 2024
The hotel is hygienic and clean. It's right in the mall. It's very convenient for shopping. Parking is free. The bathroom is separated from wet and dry. Overall it's pretty good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey!
Guest User
Family Room
Stayed in Jan 2024
Family
5 review
1.0/5
Posted on Jan 19, 2024
I don’t want to say more, it makes me angry when I mention it, it’s rubbish to the extreme.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your timely feedback. I hope it did not affect your mood during this trip. We will continue to ask ourselves to have a better attitude and expedite service and hygiene. I am really sorry.
Guest User
Cloud Tides Exquisite Double Bed Room
Stayed in Jun 2024
Couples
1 review
1.0/5
Posted on Jul 2, 2024
First of all, the front desk service was extremely unprofessional. I was lying on the sofa playing with my mobile phone. There were plastic bags for their shopping on the ground floor of the lobby. Then the sofa was dirty when I checked in, and there was garbage under the bed. It was too late and I didn’t take any photos.
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Response from Property: Thank you for pointing out the deficiencies in our hotel's service. We attach great importance to your feedback and will communicate with relevant departments to make improvements based on the issues you mentioned. We sincerely appreciate your honest feedback about our services and facilities
Guest User
Boutique Room (2 beds)
Stayed in Dec 2023
Couples
3 review
5.0/5
Outstanding
Posted on Dec 27, 2023
The room is large, clean and tidy, the room service aunt is very diligent, and the front desk is also very polite. The shower room and toilet are two separate rooms. The toilet has a slight smell and the ventilation fan needs to be turned on at all times. The surrounding facilities are complete, with a shopping mall downstairs, supermarkets, restaurants, snacks, bakeries, fruits, and milk tea shops all available. It is also very convenient to call a taxi when traveling, and it is also very close to Kunming First People's Hospital. Overall, it is recommended. I will consider staying here again when I come to Kunming in the future.
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Response from Property: Thank you for staying here and taking the time to review us. We are glad that you enjoyed your stay. Welcome to visit us next time. I wish you a happy life!
Qinglande
Boutique Room (2 beds)
Stayed in Dec 2023
Business travelers
13 review
5.0/5
Outstanding
Posted on Dec 13, 2023
The room is clean and the space is large enough. There is a shopping mall and many restaurants downstairs, which is very convenient.
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Response from Property: Dear guests, hello! Thank you for your trust and support in our store. Your satisfaction is our goal. All hotel staff are committed to putting customers first. Thank you very much for your praise for us despite your busy schedule. We look forward to your visit again and bring you a more pleasant stay experience. Thank you!
RayRay95
Cloud Tides Exquisite Double Bed Room
Stayed in Dec 2023
Couples
23 review
5.0/5
Outstanding
Posted on Dec 10, 2023
The room is very bright and has a good view. The hardware in the room is complete. The laundry room is very convenient. Xiaoqi at the front desk has a very good service attitude. She also provides fruits. The processing is fast. There are many snack streets around the hotel and is close to Changchong Mountain. I recommend this hotel for my next trip.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey!
Guest User
Cloud Tides Exquisite Double Bed Room
Stayed in Jun 2024
Other
1 review
5.0/5
Outstanding
Posted on Jun 16, 2024
Very good, with a good environment, the price is not expensive, the service is good, shopping is convenient, and most importantly, it is safe. It is worth recommending
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your trust and support in our store. Your satisfaction is our goal. All hotel staff are committed to putting customers first. Thank you very much for your praise for us despite your busy schedule. We look forward to your visit again and bring you a more pleasant stay experience. Thank you!
Guest User
Cloud Tides Exquisite Double Bed Room
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 5, 2023
The hotel's location is excellent. Miss Lulu at the front desk is warm and generous. The room is spacious and has a good view. The surrounding transportation, shopping and dining are very convenient. It is an ideal choice for travel!
Original TextTranslated by Google
Response from Property: Thank you for staying here and taking the time to review us. We are glad that you enjoyed your stay. Welcome to visit us next time. I wish you a happy life!
Guest User
Boutique Room (2 beds)
Stayed in May 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on May 15, 2024
It's clean and well-equipped. It's very convenient to eat downstairs. There's also a big mall where you can go shopping! It's YYDS! The front desk service attitude is good, enthusiastic, cheerful and patient.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey!