NOVOTEL KUNMING CITY CENTER Reviews
NOVOTEL KUNMING CITY CENTER
Xishan District, Kunming, Yunnan, ChinaView Hotel Details
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NOVOTEL KUNMING CITY CENTER Guest Reviews
4.8/5
Excellent
770 review
Verified reviewsLocation4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(770)
Positive reviews(764)
Reviews with photos/video(188)
Friendly front desk staff(88)
Easy to get around(72)
Many amenities(42)
Delicious breakfast(41)
Close to metro(37)
Great swimming pool(35)
Convenient for shopping(28)
Well designed(24)
Negative reviews(6)
Guest User
Superior Queen Room
Stayed in Jul 2024
Business travelers
14 review
Outstanding
Posted on Jul 3, 2024
Well done 👍,much appreciated the friendly crew and awesome service.Honour 5 Star reputation.
After a long flight from Singapore to Guangzhou then to kunming, this is all we needed,a wonderful place to recharge.There are many shopping malls just throw a stone away.Thank you Novotel.If you guys travel to kunming, this hotel is highly recommended.
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit
Guest User
Superior Queen Room
Stayed in May 2024
Solo travelers
5 review
Outstanding
Posted on Jun 2, 2024
Great place to stay! Clean, great location and great customer service. Especially staff name Cindy, she very polite and friendly. She also gives us small gift for each person when we check out. Highly recommended!!! Had a great experience overall.
Response from Property: Dear distinguished guest: Thank you for staying at Novotel Kunming Dianchi and giving a full score. Your high recognition of Novotel and the hotel staff can be felt between the lines. We are very honored to receive your support and recognition. Your affirmation is the driving force for us to continue to work hard. All hotel staff look forward to your visit to Novotel Kunming Dianchi again.
Ng
Superior Queen Room
Stayed in Mar 2024
Couples
1 review
Very Good
Posted on Mar 18, 2024
Just a nite as early flight back home. Value for money. Near the mall and much variety for lunch and dinner. New and clean.
Response from Property: Dear Valued guest, Thank you so much for choosing us and for taking the time to leave us your feedback. We are very pleased that you are satisfied with us. We are really sorry that we didn't get your complete score review. That means we need to improve ourself. We all hope to have an opportunity to serve you again. Please rest assured that we are committed to providing the highest level of services and facilities to our guest at the Novotel Kunming City CenterWarm regards,Yomi TangDirector of Sales
Anh
Deluxe Queen Room
Stayed in Jul 2024
Couples
4 review
Amazing
Posted on Jul 6, 2024
This hotel is located in a great place, 2 minutes to metro station (line 5), surrounded by a lot of local food stores, convenient stores, shopping malls etc., The room is good with quite enjoyable view points from room, plus nice decorations and sufficient cleanliness.
Staffs and services are ok, professional and standard from the branded hotel chain.
Response from Property: Dear guest，We very much appreciate your comments regarding your stay at the Novotel Kunming.It is always a pleasure toreceive positive feedback.lwill share your comments with our team.l am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve thequality of our services. Thank you again for sharing your experience,and we hope your next visit will be more pleasant than this one.
Anonymous User
Family Room
Stayed in Jun 2024
Friends
6 review
Very Good
Posted on Jun 27, 2024
The location was great just within walking distance to shopping mall and has lots of eateries around.
The room was clean.
Special mention of one of the staff Jack who had been really friendly and showed concern for the guest. Reminding us of weather and temperature drop and also introducing the surrounding of the hotel to us.
Areas to improve:
1. Staff lack of awareness of facilities - when we asked about card access to the gym and laundry room, one of the staff insisted that no card access was required when card access was required. She even questioned us if we went to the correct place.
2. Service attitude - we asked for help with the hotel address and a local phone number for the delivery app . A male receptionist showed great impatience in assisting us (sighing and rolled his eyes) right in front of us. This really disappointed us as we expected better service.
Response from Property: Dear guest, I am very sorry to have given you an unpleasant experience. In response to the problems you mentioned, the hotel management found the feedback from the relevant departments at the first time and took corresponding measures to resolutely prevent similar situations.Also quickly inform the relevant departments to check and rectify, we open the door to welcome guests, our original intention must be to give guests the best experience, not an unpleasant experience! In any case, we are here to sincerely apologize to you, thank you very much for your choice, and hope you can give us a chance, next time you come, we will give you a new experience! We look forward to your next stay and the opportunity to serve you again.
Ben Siew YP
Superior 2-bed Room
Stayed in Jun 2024
Friends
4 review
Great
Posted on Jun 29, 2024
Services provided by front office was excellent especially from 欣怡. I would give her 5⭐️⭐️⭐️⭐️⭐️
Response from Property: Dear guest，We very much appreciate your comments regarding your stay at the Novotel Kunming.It is always a pleasure toreceive positive feedback.lwill share your comments with our team.l am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve thequality of our services. Thank you again for sharing your experience,and we hope your next visit will be more pleasant than this one.
TanMH
Superior 2-bed Room
Stayed in Jun 2024
Family
5 review
Outstanding
Posted on Jun 27, 2024
New and clean. Friendly and approachable staff. There are shopping and food area near hotel and its convenient. 20min drive to high speed train station and abt 30min to airport.
Response from Property: Dear guest, thank you very much for your five points of praise and recognition. Novotel Kunming Dianchi Hotel is located in the city center, close to the South Asia Business District and the subway station. The hotel is only 200 meters away from Metro Line 5 and 5.9 kilometers away from Nanping Pedestrian Street. It has complete western restaurants, gymnasiums, swimming pools, free parking, self-service laundry and other supporting facilities. Carnation's bedding, bathroom and shower equipment are Enshi bathroom. Our growth is inseparable from the support of you and every guest. We look forward to receiving more appreciation from you next time.
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Family
2 review
Outstanding
Posted on Jun 20, 2024
The hotel is centrally located with a big mall opposite. Very convenient. Not too far from the airport and Kunming train station. Special thanks to hotel staff Ms Noya. She is friendly and helpful. We truly appreciate her hospitality and yes… we are returning to Novotel Kunming for our last night before saying goodbye to beautiful Yunnan!
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit
Guest User
Family Room
Stayed in Jun 2024
Family
2 review
Outstanding
Posted on Jun 15, 2024
The hotel was comfortable, and the service was great. Hotel staff 欣怡(Cindy), was very helpful in providing recommendations for us and ensuring that we have a pleasant trip. She also gave wonderful food recommendations that we tried and readily answered all our queries. Great place, great service! Will be here again should we visit again!
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit
Guest User
Deluxe 2-bed Room
Stayed in Jun 2024
Family
11 review
Amazing
Posted on Jun 29, 2024
Awesome great service hotel. Love their robot door delivery of foods.
Response from Property: Dear guest，We very much appreciate your comments regarding your stay at the Novotel Kunming.It is always a pleasure toreceive positive feedback.lwill share your comments with our team.l am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve thequality of our services. Thank you again for sharing your experience,and we hope your next visit will be more pleasant than this one.
Guest User
Superior Queen Room
Stayed in Jun 2024
Family
1 review
Very Good
Posted on Jun 15, 2024
We have an excellent services from staff CINDY and JACK
Response from Property: Dear guest，We very much appreciate your comments regarding your stay at the Novotel Kunming.It is always a pleasure toreceive positive feedback.lwill share your comments with our team.l am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve thequality of our services. Thank you again for sharing your experience,and we hope your next visit will be more pleasant than this one.
Guest User
Superior Queen Room
Stayed in May 2024
Couples
4 review
Outstanding
Posted on May 12, 2024
Excellent services. Especially from Cindy.
Response from Property: Thank you very much for giving us such a high rating! Our little sister at the front desk is also very happy to see your praise. She is also more motivated to work. Strive to make every guest happy and satisfied. Thank you for your comments and look forward to meeting you next time.
Guest User
Family Room
Stayed in Apr 2024
Friends
4 review
Amazing
Posted on Apr 6, 2024
clean and nearby subway
Response from Property: Dear Valued Guest,Thank you very much for taking the time to write your review regarding your recent experience with us.We are so sorry that we didn't get your perfect marks,which means that we need to continue to improve. We are so thank you for your feedback.These feedback are very important for us in ensuring that we provide the best level of service to our guest, such as yourself.We look forward to welcoming you back.Yours sincerelyYomi Tang
Anonymous User
Deluxe Queen Room
Stayed in May 2024
Family
1 review
Very Good
Posted on May 26, 2024
Nice location
Guest User
Superior Queen Room
Stayed in Jul 2024
Solo travelers
6 review
Outstanding
Posted on Jul 5, 2024
I have stayed at Novotel Dianchi since it opened. I booked it from other platforms before. Because I am also in the service industry, it is close to the subway, convenient for travel, and not far from the high-speed rail station. No matter what I do, I am warmly welcomed at the hotel. I think the service of Novotel is really good. Noya at the front desk will also send me to the elevator and help me record the license plate. I decided to stay the next day because I accidentally stained the sofa carpet. I changed to another room. The front desk helped to send the room card to the room. I will stay here again after that.
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Response from Property: Dear guest, thank you for choosing to stay at Novotel Kunming Dianchi and taking the time to share your stay experience with us. All the hotel staff are very happy to see your recognition and praise. We cannot grow without you. support and encouragement. Let me tell you quietly, there are many hidden check-in spots in the hotel ~ The terrace outside the hotel lobby is the best place for chatting with friends. Or you can sit by the window of the Ange Gin Lounge in the lobby bar, drink fragrant coffee, watch the sunset disappear, and feel the orange charm unique to Spring City. Welcome to Novotel Kunming Dianchi Lake again. I wish you a happy life~