Mercure Kunming Changshui International Airport

Mercure Kunming Changshui International Airport Reviews

Mercure Kunming Changshui International Airport

Airport East Road Airport Hotel Building A, Kunming, Yunnan, China, Guandu District, Kunming, Yunnan, ChinaView Hotel Details
Mercure Kunming Changshui International Airport
Mercure Kunming Changshui International AirportMercure Kunming Changshui International AirportMercure Kunming Changshui International Airport
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Mercure Kunming Changshui International Airport Guest Reviews

4.7/5
Outstanding
744 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(744)
Positive reviews(729)
Reviews with photos/video(184)
Offers pick-up/drop-offs(175)
Close to airport(139)
Delicious breakfast(123)
Easy to get around(118)
Awesome amenities(77)
Friendly front desk staff(59)
Well decorated(23)
Negative reviews(15)
plushparadise
Standard King Room
Stayed in Jun 2024
Travel with friends
14 review
4.2/5
Very Good
Posted on Jun 8, 2024
comfortable stay for a night stop over before an early flight the next day, it was a comfortable stay. the sheets were nice and soft. the toilet and showers are built such that they are individual cubicles, so the shower cubical doesn’t have any where to hang clothes/ towels, etc. all amenities provided, and there’s a laundry room with washer dryer to get your laundry sorted before continuing your trip. shuttle bus to airport was 5am for a 7.40am flight, where it’s a “car pool” system, must book at time of check in. night supper is a bowl of mien xian, basic. it’s a warm bowl to keep you going. there are no food options around outside of the building.
Response from Property: The most beautiful thing is not to keep time, but to keep memories, just like the feeling of first meeting. Even an unintentional smile is the story we miss the most. I hope time will remain the same.
Irene Seng
Standard King Room
Stayed in Apr 2024
Couples
3 review
3.2/5
Posted on Apr 24, 2024
New hotel just that the thick carpet doesn’t make sense is too thick to push our luggage and the distance to room is far so need lots of strength to tilt back our luggage to move which is heavy for us. Hotel doesn’t provide weighting scale in room & they don’t even have it at front counter, which is quite useful esp the weight limit on China airline is usually 23kg only. Reception staffs seemed inexperienced and didn’t even inform guests of the free soft drinks in the fridge. But overall this hotel is value for money and new.
Response from Property: Dear guests, if there are any shortcomings, thank you for your comments and suggestions. We will actively listen to your voice, make adjustments and improvements in time, strive to do better, and bring you a better stay experience.
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Family
3 review
4.7/5
Amazing
Posted on Sep 15, 2024
Good breakfast
Janine
Queen Room With Garden View
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Staff was very helpful regardless of the language barrier. Able to answer all my questions. Breakfast had a good selection and the airport transfer was swift.
Guest User
Guest 2-bed Room
Stayed in Sep 2024
Family
22 review
5.0/5
Outstanding
Posted on Sep 8, 2024
good service, airport transfer Service. Early flight, missed the breakfast hrs, receptionist prep with small snack for bringing to airport. Thumb up to the sevice.
Anonymous User
Superior 2-bed Room
Stayed in Aug 2024
Booked for others
100 review
5.0/5
Outstanding
Posted on Aug 29, 2024
**Review of Mercure Kunming Changshui International Airport** My stay at the Mercure Kunming Changshui International Airport was a comfortable and convenient experience, perfectly suited for travelers needing easy access to Kunming's main airport. The hotel’s location, just a short drive from Changshui International Airport, is a major plus, especially for those with early morning flights or brief layovers. The hotel itself is modern and stylish, featuring a welcoming lobby and well-maintained facilities. My room was spacious, clean, and thoughtfully designed with contemporary decor. The bed was extremely comfortable, ensuring a good night's sleep, and the blackout curtains were a nice touch for blocking out any daylight, perfect for adjusting to different time zones. The staff at the Mercure Kunming were friendly and attentive, providing a high level of service from the moment I arrived. They were helpful in arranging transportation to and from the airport, which added to the convenience of the stay. Check-in and check-out were smooth and quick, which I appreciated given my tight travel schedule. One of the standout features of this hotel is its dining options. The on-site restaurant offers a good selection of both local and international cuisine, and the breakfast buffet was particularly impressive, with a variety of fresh and delicious options to start the day. The only minor drawback was the Wi-Fi, which could be slow at times, but it was generally sufficient for basic browsing and communication. Also, the hotel could benefit from offering more frequent airport shuttle services, as this would provide added convenience for guests. Overall, the Mercure Kunming Changshui International Airport is an excellent choice for travelers seeking a comfortable and convenient stay near the airport. With its modern amenities, helpful staff, and great location, I would recommend it for both short and longer stays. **Rating:** 4.5/5
Benson Tan
Standard King Room
Stayed in Aug 2024
Couples
3 review
4.5/5
Great
Posted on Aug 14, 2024
Located about 10 minutes from the Kunming airport, this new hotel is nicely located and priced for the purpose of stay. Rooms are big enough and the beds are comfortable to sleep in. Hotel also has a 10pm supper service included which was amazing for us as we arrived without dinner. They also have a bus service running every half an hour to the airport. Overall is good and would recommend it for people transiting or wanting to stay close to the airport for whatever reason.
Response from Property: People are loading on the journey. As long as you like it, as long as you are satisfied, Xiaomei is looking forward to your visit again. I hope I can give my little sister a five-star review next time.
Tay Shuling
Business Queen Room
Stayed in Jul 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jul 8, 2024
Love the set-up in the room The receptionists are warm and super helpful Definitely will use this hotel when I visit in the future. :)
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Couples
4 review
4.0/5
Very Good
Posted on Jul 4, 2024
So far so good, new hotel and room is clean, from hotel going airport is convenient, but from airport going back to hotel is a bit trouble (if you book DIDI car). Hotel got shuttle bus to airports But if you want to from go to hotel you must call the hotel fron desk to tell them you arrived.
Response from Property: Thank you for your review. Mercure is a mid-to-high-end brand owned by Huazhu. The decoration style is more French-style, with an elegant environment, considerate service, and delicious meals. Thank you very much for your support. I hope you will be happy with Mercure in your future journeys. Spend wonderful time with you~~
Guest User
Standard King Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Amazing accomodation! Top class service! Would recommend to any travellers! I had a day of transit and I had to stop over for a night. Echo the receptionist there was 5/5 star! She made me feel at home the moment I arrived! She went above and beyond in making sure I had the best time in Kunming. She was caring and friendly to guests. Would recommend this stay to anyone!
Response from Property: Thank you very much for your comments. We are very happy to receive your praise. May you be happy every day and look forward to your return!
Guest User
Business Queen Room
Stayed in May 2024
Family
2 review
4.0/5
Very Good
Posted on Jun 2, 2024
The hotel was located near the hotel. Good for early morning flights. Airport transfer by hotel bus is provided. Value for money but it’s best to request for a room located on the inner part of the building as the outer rooms are susceptible to the airplane take off and landing noises.
Response from Property: Dear guest, thank you for choosing Mercure Hotel Kunming Changshui International Airport and sharing your stay experience with us. Thank you for your recognition of our hotel staff. Thank you very much for your valuable opinions. We will definitely We are actively making rectifications to improve customer experience. We hope you will still choose to trust us during your next trip and we will bring you different surprises~~~
Eng Soon
Business Queen Room
Stayed in May 2024
Couples
7 review
3.0/5
Posted on May 25, 2024
Nothing nearby. Had to travel 3km to get some food. Only good if you have an early flight to catch.
Guest User
2-bed Room With Garden View
Stayed in May 2024
Couples
3 review
3.2/5
Posted on Jun 8, 2024
I guess the hotel would have been fine if anyone a) spoke even basic English and b) had an iota of helpfulness. We had to urgently head to kunming railway station and the staff simply refused to get us a taxi…! All they said was ‘no taxis here’. Absolutely ridiculous. Fortunately another guest in the lobby helped translate and we managed to get a shuttle to the airport and thereafter found another private hire car that took us to the station on time. But I’ve never heard of an international hotel brand refusing to get a guest a taxi.
Response from Property: I'm very sorry that I didn't give you a satisfactory check-in experience this time. Because of the particularity of the location of the hotel, there are indeed fewer taxis near our hotel. We will improve this problem in the future. Thank you very much for your valuable opinions. I wish you a happy life and smooth work!
Guest User
Standard King Room
Stayed in May 2024
Business travelers
1 review
4.2/5
Very Good
Posted on May 9, 2024
We stayed for the night ahead of our flight out. We did not stay long enough to try the breakfast buffet, but the venue looked inviting. The front desk staff was super friendly and worked with our limited Chinese language skills. They helped us with luggage, and we enjoyed the fine bedding and great shower after a week of hiking very much!
Ben Hoo
Superior Queen Room
Stayed in May 2024
Couples
2 review
4.5/5
Great
Posted on May 13, 2024
The location is very near the airport but will be far away from the main visiting spots in Kunming. The breakfast food was average but their service and attitude were at the tip top. The hotel also comes with a free laundry service with both washing and drying and there is a also a free shuttle bus to and from the airport if required.