Gefei Hotel (Kunming Railway Station North Square Branch) Reviews

Response from Property: Dear guest, thank you very much for choosing Geffey Hotel and taking the time to share your stay experience. We are delighted to hear that you spoke highly of our hotel's midnight arrival reception and most of its facilities. It is a great endorsement of our work. Regarding the bathroom odor problem you mentioned, we are deeply sorry and take it very seriously. We understand that a clean, odor-free bathroom is vital to our guests' experience. We immediately conducted an internal investigation into your feedback and took appropriate measures to ensure that similar issues do not occur again. We have increased training and supervision of cleaning staff, increased the frequency of cleaning of restrooms, and used more effective odor removal products. We are always committed to providing you with a comfortable and hygienic living environment. We sincerely apologize for the inconvenience this time has caused you. We sincerely hope that, despite this hiccup, your stay was otherwise a pleasant one. We value your feedback very much and will use it as an important reference for our continuous improvement of service quality. If you have any further needs or suggestions in the future, please feel free to contact us and we will be happy to serve you. Thank you again for your understanding and support. We look forward to your next visit to Gefei Hotel. We will work hard to provide you with a more perfect stay experience. Wish you a happy life!

Response from Property: Dear guests, hello! All our staff at the Goffee Hotel are extremely happy and encouraged to receive such a satisfactory review from you. First of all, thank you very much for your high praise for the comfort of our room, especially the balcony that you unexpectedly discovered. We are glad that it added a pleasant surprise to your stay. Regarding our services, we always adhere to the principle of "enthusiasm, thoughtfulness and meticulousness" and are committed to providing every guest with a service experience that exceeds expectations. We are deeply gratified to know that you are satisfied with our service, which will be the motivation for us to continue to improve. In addition, we are honored to be your ideal accommodation choice during your transfer at Kunming Station. The hotel is strategically located, close to Kunming Station and only takes 2-3 minutes to arrive, providing great convenience for your travel. We know that time is particularly precious when traveling, so we strive to make the hotel a warm and comfortable "home" for you during your journey. Thank you again for your trust and support in us, and we look forward to choosing Gefei Hotel as your stay again next time you come to Kunming. We will continue to provide you with high-quality services and comfortable accommodation to make every stay an unforgettable experience. I wish you a happy life and smooth work, and look forward to seeing you again!

Response from Property: Dear guests: Hello! Thank you very much for your detailed feedback and high praise. Your satisfaction is our greatest pursuit and motivation. We are deeply honored and gratified to know that you have spoken highly of our hotel's location, environment, facilities, services and cost-effectiveness. First of all, we are glad that you think the hotel is conveniently located, only a few hundred meters walking distance from Kunming Station, which brings great convenience to your travel. This is what we particularly considered when selecting the location, hoping to provide guests with a more convenient accommodation experience. Secondly, you mentioned that the hotel should be newly opened and the environment should be clean and tidy. We did carry out comprehensive cleaning and tidying up before opening to ensure that every guest can enjoy a fresh and comfortable environment when they check in. At the same time, we have been working hard to maintain this high standard of hygiene so that guests can feel the warmth and cleanliness of home here. Regarding the smart facility in the room - Xiaodu, we are glad that it can bring you convenience and surprises. This is a smart assistant specially introduced by our hotel to enhance guest experience. It aims to make your stay more convenient and comfortable through the power of technology. Finally, your evaluation of our service as "professional" and "patient" is very encouraging to our team. We have always believed that high-quality service is one of the core competitiveness of a hotel, so we have invested a lot of energy and resources in staff training and service processes. Seeing your affirmation, we know that all our efforts are worth it. Thank you again for your valuable opinions and recognition. We will continue to uphold the service concept of "customer-oriented and pursue excellence" and continuously improve service quality and accommodation experience. We look forward to serving you again in the near future and continuing to win your trust and praise. I wish you a happy life and a pleasant journey!

Response from Property: Dear guests: Hello! First of all, I sincerely thank you for choosing to stay at Geffey Hotel and sharing your valuable stay experience. We are very happy to hear that you are satisfied with our location, facilities and surrounding environment, especially the convenience of walking to Kunming Railway Station. Regarding hotel facilities, we have always been committed to providing guests with complete and comfortable accommodation conditions. However, we are deeply sorry for the problem you mentioned about the lack of hangers for hanging/putting clothes in the bathroom. This is an oversight in our detailed service. We have recorded this situation and will take immediate steps to improve it to ensure that every guest can enjoy more attentive service in the future. At the same time, we are very happy that you have discovered the special dining spot of the wild mushroom hot pot restaurant in the back garden, as well as the fruit shop and flower cake shop at the door. These are rich resources around us and we hope to add more to your stay. Fun and convenience. Thank you again for your feedback and suggestions, your opinions are very important to us. We will continue to work hard to continuously improve service quality and ensure that every guest can enjoy a home away from home experience at the Gefi Hotel. We look forward to your next visit so that we can have the opportunity to serve you again and demonstrate our improvements and enhancements. I wish you a happy journey and a happy life!

Response from Property: Thank you very much for your continuous praise for our Gefei Hotel. We are deeply honored and gratified. Your satisfaction and recognition are the driving force for our continuous progress and an important reference for us to improve the quality of our service. Regarding the breakfast issue, we understand your feedback very well. We have noticed that there is still room for improvement in the diversity and richness of breakfast dishes. In order to bring you a better stay experience, we are actively adjusting the breakfast supply plan, striving to add more healthy and delicious options on the basis of retaining the original classic dishes to meet the taste needs of different guests. At the same time, we are also very grateful for your valuable suggestions, which give us the opportunity to continuously improve and perfect. We are always committed to providing guests with a more convenient, comfortable and cost-effective accommodation experience. In the days to come, we will continue to work hard to continuously improve the quality of service to ensure that every guest can feel the warmth and comfort of home. Thank you again for your support and trust! We look forward to your visit again, and hope to provide you with a more perfect service experience next time, so that you can give a full score evaluation. If you have any further needs or suggestions, please feel free to contact us, we will serve you wholeheartedly.

Response from Property: "Dear guest, hello! Thank you very much for choosing the Gefei Hotel and leaving such a detailed and satisfactory review! I learned that the hotel is known for its convenient location (close to the train station, worry-free travel), simple and smart decoration We are extremely honored and delighted that the style and affordable price have brought you a very good accommodation experience. At Geffey Hotel, we have always been committed to providing guests with a convenient and comfortable accommodation environment so that every guest can enjoy it. Enjoy a relaxing and enjoyable journey here. Your recognition is not only an affirmation of our past efforts, but also an incentive for us to continue to improve our service quality in the future. We very much look forward to your choosing Gefei Hotel again next time you come to Kunming. We have the opportunity to serve you again and continue to create wonderful stay memories for you. At the same time, we will continue to work hard to optimize service details and improve the quality of accommodation to ensure that every guest can feel the warmth and comfort of home here. Thank you again for your choice and support, and I wish you a happy life and a happy journey! "

Response from Property: "Dear guest, hello! Thank you very much for your comprehensive review of Gefei Hotel. Your affirmation is our greatest honor and motivation! We know that our hotel has complete facilities and is full of smart technology, which can bring convenience to your stay. We are extremely pleased with the comfort. The timely delivery of room service is a concrete manifestation of our "customer-oriented" service concept. We are always committed to meeting your various needs as soon as possible. At the same time, we also pay attention to the hotel's health status. We are very proud to see your positive comments on our cleanliness. We will continue to maintain high standards of cleanliness and create a clean and hygienic accommodation environment for you. Regarding the location of the hotel, we are very pleased. I'm glad to hear that you are satisfied with the surrounding environment. The Gefei Hotel is located near Kunming Railway Station. It is not only convenient for travel, but also has many delicious food nearby, allowing you to taste the unique charm of Kunming while tasting authentic Yunnan food. Here is the special fungus hotpot, we hope to bring you an unforgettable experience. Thank you again for your valuable evaluation and choice. Your satisfaction is our eternal pursuit. We look forward to continuing to serve you in the future. Provide high-quality service and accommodation experience. Whenever you come to Kunming again, Gefei Hotel will be your warm home. I wish you a happy life and all the best!"

Response from Property: Dear guests: Hello! Thank you very much for your detailed review and valuable feedback. We are very happy to hear that you are satisfied with the overall stay experience in our hotel, and specifically mentioned the cleanliness of the room, front desk service, and the tremella soup, laundry and mushroom hot pot provided by the hotel. Extra services. Regarding room hygiene: We have always been committed to providing guests with a clean and tidy accommodation environment. We are very pleased to hear that you spoke highly of the cleanliness of our rooms. This would not be possible without the hard work and high standards of our cleaning team. We will continue to work hard to ensure that every room meets your expectations. About odor-free bed sheets: The cleanliness and comfort of bed sheets and bedding are an important part of the guest’s stay experience. We strictly follow the washing and disinfection process to ensure that all bedding remains fresh and odor-free. Thank you for your recognition of our work. Regarding front desk service: The front desk is the window of the hotel's image and an important platform for us to communicate with guests. We are very proud to hear that you praised the attentive service of the front desk staff. This is not only an affirmation of their individual efforts, but also a spur to our entire service team. We will continue to strengthen training and improve service quality so that every guest can feel the warmth of home. About free tremella soup: We are glad that you enjoyed the free tremella soup provided at the front desk. This is a special snack we provide to our guests, aiming to make them feel a touch of warmth and care during their busy journey. In the future, we will continue to explore more service projects that meet the tastes and needs of our guests. About the Laundry Room: Providing laundry room services is one of our efforts for the convenience of our guests. We are very happy to hear that you are satisfied with our laundry room. This helps eliminate the inconvenience caused by guests having their clothes laundered during their trip. About the backyard mushroom hot pot: Our backyard mushroom hot pot is a major feature of the hotel, designed to allow guests to enjoy a relaxing and pleasant atmosphere while enjoying delicious food. Thank you for your recognition of our mushroom hotpot, we will continue to work hard to bring you more delicious dishes. Finally, thank you again for your stay and valuable feedback. Your satisfaction is our motivation to keep moving forward. We look forward to your next visit to Gefei Hotel Kunming Railway Station North Square. We will wholeheartedly provide you with better services and a more comfortable accommodation experience. If you have any suggestions or needs, please feel free to contact us. Wish you a happy life!

Response from Property: Dear guests, hello! It is a great honor and joy for all our staff at the Geffey Hotel to receive such a detailed and positive review from you. First of all, we are very happy to hear how satisfied you are with our hotel location. The superior geographical location next to Kunming Station indeed provides our guests with great convenience. Whether they are traveling for business or sightseeing, they can reach their destinations easily and quickly. Secondly, regarding the dining options downstairs, we are also honored to receive your recognition. We have been committed to providing guests with a variety of dining options, so that you can taste authentic Yunnan cuisine or international flavors while enjoying your stay. Furthermore, room hygiene has always been one of the most important aspects of our hotel. We are well aware of the importance of a clean and tidy accommodation environment to our guests, so our cleaning team always maintains a high sense of responsibility and professionalism, striving for excellence in every detail to ensure that every guest can enjoy comfort, A healthy stay. Finally, regarding our waiters, their courtesy and professionalism are also valuable assets to our hotel. We always believe that excellent service comes from the sincerity and intention of every employee. Therefore, we continue to train and improve the service skills and literacy of our employees, and strive to provide the most considerate and thoughtful service to every guest. Thank you again for your visit and favorable comments, your satisfaction is our greatest motivation. In the future, Gefei Hotel will continue to work hard to provide you with better and more comprehensive services. We look forward to your next visit and create beautiful memories for you again! I wish you a happy life and all the best!

Response from Property: Thank you very much for choosing the Geffey Hotel and sharing your stay experience. We are very happy to know that the hotel is conveniently located very close to Kunming Station North Square, which will make your travel convenient. Regarding the room structure and floor issues you mentioned, we will provide feedback to the relevant departments and consider how to optimize the guests' accommodation experience, especially in terms of floor instructions and room layout, to reduce any possible inconvenience. We are also happy to know that although the room is not large, you found it clean and well equipped to give you a good night's sleep. This is what we strive to achieve, to provide you with a comfortable and peaceful stay. Thank you again for your choice and feedback. We will continue to work hard to improve service quality and look forward to your next visit to Gefei Hotel to bring you a more perfect accommodation experience!