OTTEGAS Reviews

Response from Property: Dear customers, welcome to stay at Ortegas Business Hotel, we apologize for bringing you a bad experience. If you have any problems during your stay, please feel free to communicate with us, we'll deal with it as soon as possible. For the problem of the shower, we have feedback to the engineering department, repair immediately. Welcome you to stay at Ortegas Business Hotel again next time, to feel the effect after our rectification! Finally, I wish you a pleasant trip!

Response from Property: Thank you for pointing out the deficiencies in our hotel's service. Our floor is relatively high. Due to safety issues, the outdoor air conditioner unit can only be placed on the floor. We are very sorry. We attach great importance to your feedback and will communicate with the relevant departments and make improvements based on the issues you mentioned. We sincerely appreciate your valuable feedback on our services and facilities.

Response from Property: The hotel's reply: Dear customer, we are very sorry for bringing you an unpleasant experience. We've received your feedback and have carefully reviewed your review. We acknowledge that there were deficiencies in the service process and express our sincere apologies to you. And strive to improve our service quality. Thank you for sharing your stay experience with us despite your busy schedule. Your satisfaction is our constant goal. We will maintain our high quality, improve on deficiencies, and continue to grow. We sincerely invite you to From now on, we will be the supervisors of our work and urge us to improve and make progress together. Looking forward to your next visit

Response from Property: Dear guest, first of all, thank you for choosing to stay in our hotel. We deeply regret that your experience did not meet your expectations. Secondly, our hotel is a regular hotel. All registration procedures are as required. The hotel can also contact us. You promise that your privacy will never be leaked. There is no such thing as leaking privacy. I hope you can find out the reasons for the text messages you received from multiple aspects instead of saying that our hotel leaked them when you saw them. Where is your privacy~ I wish you a pleasant journey

Response from Property: Hello dear guests! Thank you for choosing to stay at Ortagas Business Hotel and for your valuable comments on us. Thank you for your support and encouragement. Ortagas Business Hotel stands near Kunming South Railway Station and University Town. It has convenient transportation and rich food in the surrounding area. I believe it can bring great convenience to your travel. All services provided by our hotel are just to make every guest's stay comfortable, so that you can have a peaceful and comfortable rest during your trip. The encouragement you give us is the motivation for us to keep moving forward, and it is also the affirmation for us; thank you for meeting us in the vast sea of ​​​​people, and look forward to your coming again. I wish you: "Happy journey"!

Response from Property: Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Ortagas Business Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Ortagas Business Hotel looks forward to your visit again!

Response from Property: Dear customer, hello! Thank you very much for your comments and suggestions on our hotel. Our restaurant was only renovated in April this year to meet the needs of our customers. Our hotel only has 56 rooms, and there are not too many customers dining in the restaurant at the same time, so it is not very big. The varieties include steamed buns, steamed buns, steamed buns, corn, sweet potatoes, white porridge, pumpkin porridge, millet porridge, eggs, milk, Soy milk, etc. can basically meet the simple dining needs of customers. It may be that there are not many guests checking in that day, and we dare not make too much for fear of wasting it. Of course, we admit that we only provide simple meals, which are very rich in star hotels. Dinner may not be comparable, but we promise that all breakfast ingredients are fresh or from first-line brands, such as: milk is from Yili, soy milk is from VV soy milk, so please feel free to eat it. I hope you will visit our store again to confirm whether what I said is true. Thank you again for your comments and feedback. I wish you a happy journey and a safe journey!

Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Ortagas Hotel will always stand in this city, waiting for your arrival! See you soon! Wish you always smile ^_^!

Response from Property: Dear customer, thank you for staying at Ortagas Business Hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. Through your description, you can feel the happiness this journey has brought to you. This is What our service providers have always been pursuing will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!

Response from Property: Dear guest: Hello, thank you very much for staying at the Ortagas Hotel. We are deeply sorry that we cannot bring you a good experience this time. It is the peak tourist season and many guests have responded. Two cars will pick you up and drop you off at once. We can’t accommodate so many guests, so we considered this issue during the peak period and cooperated with the travel company to arrange buses for pick-up and drop-off. This way, we can pick up and drop off all guests at once. We also ensured with them that the drop-off and drop-off must be smooth. Due to the requirements of the local urban management department, the air-conditioning is required by the outdoor unit. It cannot be hung outside the wall. It can only be set indoors. There will be a little noise. According to your feedback, the air conditioner is very loud. We have reported it to the engineer to check whether it is caused by a problem with the air conditioner. The breakfast machine broke down suddenly. I have applied to the boss for a backup machine for breakfast. The elevator is also the peak tourist season and there are many guests checking in. It is true that it cannot be supplied. It is also the most difficult problem of the hotel. There is really no effective solution after communicating with the property management. Thank you for your evaluation of us. We will We will continue to improve this and wish you a pleasant journey during this travel season.

Response from Property: Dear customer, we are very sorry that we could not give you a satisfactory check-in experience. If you encounter any problems during your check-in, you can contact us and we will handle it for you in time. The entire seventh block is subject to urban management restrictions. The outdoor unit of the air conditioner cannot be mounted on the external wall. Although we cannot understand this regulation, in order to equip every room with an air conditioner, it is a last resort. We are very sorry for the inconvenience caused to you. I wish you a happy life and good health!

Response from Property: Dear guest, thank you for choosing and staying at Ortagas Hotel. We have reported the issues you have reported to the boss and will make rectifications today! We have fined the lady who cleaned the guest room, but we still deeply apologize to you. It is indeed our fault that your trip did not bring you a perfect check-in experience this time. We are really sorry and hope you can give us some advice. We have a chance to make things right and come to the hotel again! I wish you success in your work and a happy life

Response from Property: Dear guest: Hello, thank you for staying at Ortagas Business Hotel and giving us your review. We are very sorry for bringing you a bad stay experience. We will arrange rectification immediately. We have retrained and warned employees about the breakfast issue. We are deeply sorry that you did not enjoy a delicious breakfast. During the peak tourist season, there is indeed a large flow of people. They mainly check in together at night and catch the high-speed train together in the morning. The elevators are indeed not available, which delays your journey time. We are deeply sorry for this. Feel sorry. Because Kunming wants to build a civilized tourist city, the air conditioner compressor cannot be plugged in, so it will make some noise. We have communicated with other guests, and we are also trying to find a professional to deal with the compressor without plugging it in. How can there be no sound? . We are deeply sorry for bringing you a bad experience, and thank you for your feedback. In this travel season, I wish you a happy trip!