Sofitel Kunming Hotel Reviews

Response from Property: Dear valued guest, Bonjour! Greetings from Kunming. We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Sofitel Kunming with us and Ctrip readers. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Response from Property: Dear valued guest, Bonjour! Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us. As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience. I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit.

Response from Property: Dear Valued guest, Bonjour! Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us. As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience. I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit.

Response from Property: Dear guest: Bonjour! Thank you very much for choosing to stay at the Sofitel Kunming and recognizing our service and Toiletries. The hotel's products are provided by the French luxury brand - Lavin. As the first Sofitel branded hotel in Kunming, we have always been committed to providing every guest with a wonderful and unparalleled service experience. Your encouragement and approval will be our service driving force. I hope you can recommend our hotel to your friends and sincerely look forward to your next visit.

Response from Property: Dear valued guest: Bonjour! Thank you very much for your stay and providing your valuable feedback. I apologize for not providing you with a good stay experience due to the room temperature. Please allow me to express my sincerest apologies to you. We sincerely apologize for any inconvenience caused to your evening rest due to the issue you mentioned about the air conditioning not heating. We apologize for any inconvenience caused by our negligence and hope for your understanding. We are well aware that this is your care and support to the hotel. We have shared your feedback with relevant departments and repaired the room air conditioning. In addition, we also tested the air conditioning in the hotel rooms to avoid affecting the guest's stay experience due to similar incidents. At the same time, we also invite you to visit the hotel again. You can contact us at any time, and we will arrange a room for you in advance. Thank you again for sharing your experience with us. We sincerely hope to offer you a better stay experience in the near future.

Response from Property: Dear valued guest, Bonjour! Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us. As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience. I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit.

Response from Property: Dear valued guest, Bonjour! Thank you for choosing to stay at the Sofitel Kunming and providing feedback to the hotel. At Sofitel, we strive for continuous improvement and hope to provide every guest with a high-quality experience. Therefore, your feedback is crucial for our improvement. Please rest assured that we are taking appropriate measures to address the lighting and air conditioning issues you have reported in the room. We will do our best to prevent it from happening again in the future. Thank you again for sharing your comment and we’re really looking forward to welcome you again and make your next stay Magnifique .

Response from Property: Dear valued guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Response from Property: Dear Valued guest, Bonjour! Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation, and we are delighted that you enjoyed your stay with us. As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience. I will personally ensure that your message is share with the entire departments and we hope you can come back again, and we are confident that you will have a perfect experience upon your next visit.

Response from Property: Dear guest, Bonjour！Thank you very much for choosing to stay at the Sofitel Kunming, and for praising the hotel's location and food and beverage offerings. Taste delicious food and enjoying the beautiful scenery at a height of 200 meters is indeed a unique feature and advantage of Sofitel Kunming. At the same time, we also appreciate your feedback of the room hygiene. Your comment has been promptly shared with related team, and we have strengthened the inspection of the room's cigarettes smell and daily supervision of future operations. We sincerely apologize for any inconvenience caused to you. Thank you again for sharing your experience with us and apologizing again. We sincerely hope to provide you with better service in the near future.

Response from Property: Dear valued guest, Bonjour! Greetings from Kunming. We sincerely appreciate your wonderful comments following your recent stay with us at the Sofitel Kunming. We receive so many positive reviews, especially pertaining to the high service levels demonstrated by our dedicated Ambassadors. I will personally ensure that your message is shared with Joyce from front office. We look forward to welcoming you back soon!