Empark Grand Hotel Kunming

Empark Grand Hotel Kunming Reviews

Empark Grand Hotel Kunming

No. 1 Yingbin Road (Kunming Shijicheng), Kunming, ChinaView Hotel Details
Empark Grand Hotel Kunming
Empark Grand Hotel KunmingEmpark Grand Hotel KunmingEmpark Grand Hotel Kunming
Check available rooms for your travel dates
We Price Match
1 night

Empark Grand Hotel Kunming Guest Reviews

4.7/5
Outstanding
3807 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.7
Filter by:
Sort by:
All Reviews(3807)
Positive reviews(3754)
Reviews with photos/video(196)
Friendly front desk staff(495)
Convenient parking(167)
Large rooms(161)
Luxurious(101)
Delicious breakfast(89)
Convenient for shopping(84)
Close to metro(49)
Negative reviews(53)
Gene
Single Room
Stayed in May 2024
Couples
3 review
4.7/5
Amazing
Posted on Jun 12, 2024
Incredible breakfast with dozens of things to choose from in a beautiful dining room with large glass windows overlooking a garden. Staff were very eager to help, though only the concierge spoke good English. The room was very large with a good bed and large bathroom. Very clean and comfortable. As with other hotels we visited in China, we occasionally smelled some cigarette/cigar smoke in the (non-smoking) room or in the hallway outside the room.
Response from Property: Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. We warmly welcome you to choose our hotel again, whether for business or travel! Sorry for the smell of smoke in the non-smoking room. We will strengthen the deodorization treatment of the room and provide you with better service. Welcome to visit again!
willy see
Superior Twin Room
Stayed in Apr 2024
Couples
4 review
4.7/5
Amazing
Posted on Apr 29, 2024
Nove location near metro, large room,. Breakfast is Special very large variety, from western to northern and southern chinese cuisine. Helpful when asking for a carton box it was delivered with a few minutes with tape and scissor.
Response from Property: Thank you for your encouragement and recommendation to Century Golden Resources! Gold and silver awards are not as good as your praise, and gold and silver cups are not as good as your reputation. We will continue to uphold the service concept of "serving with affection and doing things with heart" and continue to serve you well! Wish you all the best!
Chris Hirabayashi
Superior Twin Room
Stayed in Nov 2023
Business travelers
2 review
3.5/5
Posted on Nov 20, 2023
Staff were supportive and have tried to help me as possible as they could.
Response from Property: Dear guest, thank you for choosing to stay at the Kunming Empark Grand Hotel. Every demand from our guests is the direction we sincerely strive for. We will work harder to create a five-star standard and look forward to your next visit. We will definitely create more perfect service for you.
Guest User
Single Room
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 30, 2024
updated facilities
Mas-Atlanta
Superior Queen Room
Stayed in Aug 2022
Family
6 review
5.0/5
Outstanding
Posted on Aug 12, 2022
There is a mall near by, so this was good as we had many places to eat. The kids had fun at the pool. The room was clean and the power tap help to charge many devices at once.
Response from Property: Dear guests, thank you very much for your praise and love for Kunming Century Jinyuan Hotel. We are delighted to see that you have complimented the hotel's services and facilities. We will continue to work hard to bring more surprises to your stay. We look forward to your choice to stay at Kunming Century Jinyuan Hotel again! Finally, I wish you a happy life and a good mood every day!
Anonymous User
Superior Queen Room
Stayed in Jun 2024
Business travelers
26 review
5.0/5
Outstanding
Posted on Jun 26, 2024
The hotel is in a good location, close to the subway and shopping center. The parking lot is large and convenient. The lobby is gorgeous and beautiful. The hotel concierge 6220 is warm and thoughtful, and took the initiative to help with the luggage. The front desk service is also very enthusiastic. The front office 6220 took the initiative to deliver it to the room and help open the door to put the luggage. Good reviews!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at Kunming Century Empark Grand Hotel and for praising our staff. We are proud that you are satisfied with our service. We will continue to create more pleasant experiences for you with our excellent service, home-like service and perfect facilities and equipment. We sincerely welcome you to stay again and wish you a happy life! Thank you for your good comments on our hotel. We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Guest User
Single Room
Stayed in Jun 2024
Other
1 review
5.0/5
Outstanding
Posted on Jun 25, 2024
The hotel is in a good location with convenient transportation. There is a subway station just outside the door. The surrounding facilities are complete. The hotel environment is clean and tidy. Manager Tian in the lobby is enthusiastic and has a good attitude. He provides careful guidance and helps with luggage. I recommend staying here.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at Kunming Century Empark Grand Hotel and for praising our staff. We are proud that you are satisfied with our service. We will continue to create more pleasant experiences for you with our excellent service, home-like service and perfect facilities and equipment. We sincerely welcome you to stay again and wish you a happy life! Thank you for your good comments on our hotel. We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Anonymous User
Superior Queen Room
Stayed in Jun 2024
Friends
2 review
5.0/5
Outstanding
Posted on Jul 2, 2024
The room type was upgraded to the highest room type when I checked in late. The ladies were very polite and took good care of the details. The way they handled the call to renew the room was good. Oh, by the way, the hair dryer was always broken or automatically cut off due to overheating. I had to wait for the aunt to bring a new one with wet hair.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your affirmation of us. We not only pay attention to the beauty of the outside, but also pay more attention to the internal service and space atmosphere. For the hair dryer problem you reported, we will promptly feedback the problem to the relevant department for adjustment and improvement. We are very happy to receive such a high evaluation from you. We will continue to wait for you to come home with a good service attitude!
Guest User
Standard Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 17, 2024
As good as always! Needless to say, the location and transportation are good. I have stayed here many times and it is my first choice for business trips. The service of Xiao Wang, the butler who received me this time, was so good. He called in advance to ask about my needs and room requirements before I checked in. The service during the stay was also very detailed and in place, and welcome fruits were specially prepared for me, which made me feel comfortable and satisfied 👍 Absolutely value for money!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at Kunming Century Empark Grand Hotel and for praising our staff. We are proud that you are satisfied with our service. We will continue to create more pleasant experiences for you with our excellent service, home-like service and perfect facilities and equipment. We sincerely welcome you to stay again and wish you a happy life! Thank you for your good comments on our hotel. We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Guest User
Executive Suite
Stayed in Jun 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Jun 15, 2024
I used to come to this hotel frequently on business trips, but I haven't been here for a long time. This time I came to Kunming on business and stayed here again. It was as good as always. The hotel's duty manager, Mr. Zhu, provided very good service. I would contact him in advance every time I checked in, and he would arrange the room in advance every time. He arranged my preferences and special requirements very well. The service was really great. Every time I came here, it felt like home. I would like to praise the hotel's service.
Original TextTranslated by Google
Response from Property: Dear guest, very dear guest, hello! Thank you for choosing to stay at Kunming Century Empark Grand Hotel and praising our staff. We are proud that our service can satisfy you. We will continue to create more pleasant experiences for you with our excellent service, home-like service and perfect facilities and equipment. We sincerely welcome you to stay again and wish you a happy life! Thank you for your good comments on our hotel, we will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel, looking forward to visiting again, wish you a pleasant journey!
Guest User
Standard Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 14, 2024
The hotel environment is very good. I have lived there for many days. The hotel staff is attentive, the breakfast variety is rich, the surrounding facilities are complete, the location is good and the transportation is convenient. The room is large and comfortable. The front desk Xiao Wang has a good service and sent fruit. Thumbs up
Original TextTranslated by Google
Aili
Standard Room
Stayed in Jun 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The room facilities are very good, clean and sanitary, and the hotel service is also very thoughtful. Special thanks to Manager Xiao Wang, who contacted me in advance before check-in and arranged to upgrade the room type after understanding my situation. He also paid attention to the check-in experience during the check-in process. A very satisfying stay
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Century Golden Resources, and we sincerely thank you for your love and recognition of us. In fact, not only you remember the good times here, but also our good times. Looking forward to your return!! We will continue to work hard to live up to your good reviews of our hotel. Thank you again for your affirmation of the hotel, and look forward to visiting again. Wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in May 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on May 30, 2024
The hotel lobby is gorgeous, the parking lot is large, parking is very convenient, close to the subway, shopping center, convenient transportation, the hotel lobby is beautiful, the front desk concierge 6220 service is enthusiastic, patient, and takes the initiative to lead to the room. Polite and lively, good reviews
Original TextTranslated by Google
Response from Property: Thank you for your trust in Century Golden Resources! Thank you for your generous praise and strong recommendation! It is really hard to leave Golden Resources. Century Golden Resources is your most beautiful and warmest home during your journey. Please remember to come back often when you have time!
Guest User
Standard Room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 20, 2024
Thank you Century Golden Resources for the first-class service, and thank you very much for the warm hospitality of the lobby pony, which made my visit unforgettable! Especially the lobby pony spoke very gently, and the style of the lobby was also very elegant and nice!
Original TextTranslated by Google
Response from Property: Wow, Xiaoyuan, thank you for your five-star praise. Although the time we met was short, it left a good impression in your heart. I believe our story will become longer. The room attendant is very attentive and serious in helping you tidy up the room every day. He is meticulous in his work, making you feel comfortable and at ease. I hope you can be happy every day in the future. The comfortable mattress hopes that you can sleep comfortably until dawn. I look forward to our next meeting and continue our Jinyuan story.
Guest User
Single Room
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 24, 2024
The hotel lobby is luxurious, well located, and has a beautiful environment. There is a subway nearby. The hotel parking lot is large and convenient for parking. The shopping center is right next to it. The lobby is simple and grand. The hotel service is very good, very enthusiastic, and the smile is very sweet, especially the lobby manager Miss Ma, who has a good attitude, is skilled in business, patient, enthusiastic, and friendly. The room is also very comfortable, and the concierge service attitude is also very good, thoughtful and polite, very good!
Original TextTranslated by Google
Response from Property: Dear guests, we are honored that you have chosen to stay at Kunming Century Jinyuan Hotel and highly praised the hotel's accommodation and service facilities. We are committed to providing every guest with luxurious services that make them feel at home. The hotel is strategically located and is within walking distance to scenic spots such as Yunnan Provincial Museum and Guandu Ancient Town. We sincerely look forward to your next hotel trip.