New Era Hotel Reviews

Response from Property: Dear Xiaoxin’s family: Hello! Thank you so much for taking the time to share your experience! We are happy to hear that you and your family enjoyed your time here. It is our constant pursuit to provide a comfortable and convenient environment for a family of three. Your satisfaction is our greatest encouragement. The convenient location, close to shopping streets and mosques, was a careful consideration when selecting the location, so that every guest can easily enjoy the convenience of life and the joy of travel. I look forward to being part of your wonderful journey again in the near future. Thank you again for your affirmation and wish you a happy life!

Response from Property: Dear Xiaoxin’s family: Hello! We are very glad that you think the location of our hotel is excellent, and the roast duck opposite also left a good impression on you. We are proud of our excellent service team. We deeply apologize for the suboptimal air conditioning temperature and will make adjustments again based on real-time weather conditions. We are very pleased that your breakfast received your approval. Thank you for your valuable opinions, which will help us continuously improve our service quality. We look forward to your visit again!

Response from Property: Dear Xiaoxin’s family: Hello! Thank you very much for your affirmation. We are indeed proud of the hotel's superior location, which not only allows you to enjoy the bustling city, but also conveniently reaches various destinations. Your satisfaction is our driving force to keep moving forward. We look forward to serving you again and giving you a more pleasant stay experience. I wish you a pleasant journey!

Response from Property: Dear Xiaoxin’s family: Hello! Thank you very much for your compliments and support, we are delighted to hear that you were impressed by the cleanliness, great location and warm welcome. Your satisfaction is our driving force, and we promise to continue to provide quality services. We look forward to your next visit and will provide you with a comfortable and pleasant stay experience again!

Response from Property: Dear Xiaoxin’s family: Hello! Thank you very much for staying at New Era Hotel. Xiaoxin is very sorry that your stay was not satisfactory. Regarding your feedback, Xiaoxin will give you the following reply after verification: 1. Regarding the additional charges you mentioned when checking in, it has been verified that the check-in time of your order is June 7, and the check-out time is On June 8, if you arrive at 3 a.m. on June 7, you need to pay for the night of the 6th, because the hotel check-in time is after 8 a.m. that day. 2. Regarding the room WiFi connection issue, according to the requirements of the superior public security department, authentication is required to connect to the wireless network. There are two hotel connection methods: one is to log in with the domestic mobile phone verification code, and the second is to use the certificate number and room number Log in. Based on your situation, the receptionist at the front desk recommends that you use your ID number for authentication when checking in. Xiaoxin is very sorry for the inconvenience this has caused you. 3. The room you mentioned cannot be arranged on a non-smoking floor. Because the summer is approaching, the hotel is relatively tight every day. Guests with special needs will be arranged in advance. Xiaoxin recommends that you put your needs when making a reservation. Let the hotel know in advance so that arrangements can be made for you. This time, because you checked in early, the non-smoking floor was fully occupied. In order to satisfy you the next day, we specially reserved a room on the non-smoking floor for you. However, when I contacted you, you said that there was no need to change. 4. Regarding the problem you mentioned that the bed is too hard, most hotel guests have reported that the mattress is relatively comfortable. If you have special needs, you can contact the lobby manager to solve it for you. 5. There is a fly problem in the room. Xiaoxin will contact a professional company every week to disinfect it. We have also conducted inspections when receiving your feedback. We have not found this problem so far. Thank you for your feedback. We will also strengthen supervision. I wish you a pleasant journey! Dear Xiaoxin family: Hello! Thank you very much for staying at the New Era Hotel. Xiaoxin is very sorry that this stay failed to satisfy you. For your feedback, Xiaoxin will give you the following reply after verification: 1. As for the extra charge when you check in, it is verified that the check-in time of your order is June 7 and the check-out time is June 8, and you arrive at 3: 00 am on June 7, so you need to pay the room charge for the night of the 6 th, because the check-in time of the hotel is after 8: 00 am that day. 2. Regarding the wifi connection in the room, according to the requirements of the public security department at a higher level , authentication is required to connect to the wireless network. There are two ways to connect the hotel: one is to log in with the domestic mobile phone verification code, and the other is to log in with the certificate number and room number. According to your situation, when checking in, the receptionist suggested that you use your ID number for authentication. Xiaoxin is very sorry for the inconvenience caused. 3. The room you mentioned can't be arranged on a non-smoking floor, because the summer vacation is approaching, and the hotel's housing is tight every day. Guests with special needs will be arranged in advance. Xiaoxin suggests that you can inform the hotel of your needs in advance when making a reservation, so as to make arrangements for you. This time , because you checked in early, the non-smoking floor was full. In order to satisfy you, I reserved a room on the non-smoking floor for you the next day, but when I contacted you, you said you didn't need to change it. 4. For the problem that the bed you mentioned is too hard, most of the hotel guests feedback that the mattress is more comfortable. If you have special needs, you can contact the lobby manager to solve it for you. 5 . There is a problem with flies in the room. Xiaoxin will contact a professional company to kill them every week, and also check them when receiving your feedback. So far, this situation has not been found. Thank you for your feedback, and we will strengthen supervision. Have a nice trip!

Response from Property: Dear Xiaoxin’s family: Hello! Thank you very much for sharing your stay with us in such a thoughtful and detailed manner. The hotel is located in the core business district of Kunming CBD, adjacent to the Golden Horse and Jade Rooster, Nanping Pedestrian Street, Kunming Old Street, Wangfujing Department Store, Parkson, department stores and other large shopping malls, as well as subway lines 1, 3 and 5. Take Car is convenient. Xiaoxin will take your kindness and care, never forget the original intention, and move forward. We sincerely look forward to meeting you again in the new era. I wish you a happy life, smooth work and all the best!

Response from Property: Dear Xiaoxin’s family: Hello! Thank you very much for your love and recognition of Xiaoxinjia. Your satisfaction is our motivation for moving forward. Xiaoxin will take your kindness and care, never forget the original intention, and move forward. We sincerely look forward to seeing you again and wish you a happy life, smooth work and all the best!

Response from Property: Dear guest, we sincerely apologize for the unsatisfactory experience with the free Wi-Fi access during both stays at our hotel. This falls short of the high standards we strive to deliver. We have forwarded your feedback to the relevant departments and will promptly take action to improve the wireless signal coverage throughout the property, ensuring stable and fast free Wi-Fi in all areas.Additionally, we deeply regret that our front desk staff was unable to effectively assist you with this issue. We will reinforce technical training for our team members to better address such concerns in the future. Thank you once again for bringing this matter to our attention, and we look forward to an opportunity to regain your satisfaction through improved services.

Response from Property: Dear Xiaoxin’s family: Hello! Thank you very much for staying with us and sharing your stay experience with us. We are deeply pleased to know that you are satisfied with the location and convenience of our hotel and the service attitude of the staff. In particular, the convenience of traveling by bus and subway and the warmth and friendliness of the staff left a deep impression on you. Your recognition is the driving force for our continuous progress. We will continue to work hard to provide better services and look forward to your visit again. I wish you smooth work, happy life and all the best!