Wyndham Grand Kunming East Reviews
Wyndham Grand Kunming East
Dashiba fengdanbailu Garden, Guandu District, Kunming, Yunnan, ChinaView Hotel Details
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Wyndham Grand Kunming East Guest Reviews
4.7/5
Outstanding
645 review
Verified reviewsLocation4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(645)
Positive reviews(618)
Reviews with photos/video(235)
Relaxing hot springs(82)
Delicious breakfast(54)
Luxurious(41)
Friendly front desk staff(38)
Well decorated(27)
Perfect for kids(16)
Close to airport(11)
Negative reviews(26)
Guest User
Superior Queen Room
Stayed in Jan 2024
Friends
20 review
Posted on Feb 27, 2024
huge hotel in fake European style. Nice garden for a stroll. Tennis court needed fixing and its a pity the used condom was not cleared up. Breakfast is Chinese complete with a spittoon in case of need. Smoking allowed everywhere. Would not go back
Response from Property: Dear guest, thank you for choosing Wyndham Grand Kunming East! We sincerely apologize for any inconvenience caused during your stay at our hotel. We fully understand your discontent. We will work harder to train our team and do our best to prevent this from happening again. Thank you for your review of our service. It helps us become better and meet our faults. Your support is the driving force of our progress. We will meet the Wyndham brand highest service standards more carefully by serving each of our guests more attentively. Please accept our apologies.We wish you all the best!
Jaroslaw Tupko
Superior Queen Room
Stayed in Jan 2024
Couples
4 review
Outstanding
Posted on Feb 3, 2024
Very nice place, richly appointed decor, good breakfast choices and great experience at adjoining hot springs.
Response from Property: Dear guests, thank you for choosing Wyndham Grand Kunming East! Thank you for your excellent review of our service. We hope you have found our hospitality and dedication to providing excellent service during your stay. Your support is the driving force of our progress, your appreciation encourages us to keep moving forward. We will meet the Wyndham brand highest service standards, serve each of our guests more attentively. Looking forward to your visit again! We wish you all the best!
Blowme
Deluxe Suite
Stayed in Jul 2023
Family
1 review
Outstanding
Posted on Jul 9, 2023
Great plaace to stay in Kunming, amazing staff and the spa next to the hotel is a nice addition if you want to relax. Sevices went above and beyond our expectations, Natalia and the hotel manager very helpful especially with our 3 year old.
6 stars if it was an option.
Response from Property: Dear guest :We warmly welcome you to choose our hotel.Thank you very much for your high evaluation of the hotel and for your affirmation of the service provided by Natalia and other employees. We will share your comments with other colleagues to encourage them to work harder and pay more attention in their future service work. We are glad that you and your family have had a very pleasant time at the hotel. We hope you can still choose our hotel for your next trip, and we will wholeheartedly serve you, Wishing you and your family a happy life and all the best!
tonyli1979
Superior Queen Room
Stayed in Oct 2023
Business travelers
52 review
Outstanding
Posted on Oct 23, 2023
环境：ok
服务：ok
设施：ok
卫生：ok
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Friends
1 review
Outstanding
Posted on Jul 26, 2024
This is my second time staying here. The hotel service attitude is very good, and the overall environment is good. As a hotel with hot spring as its theme, the hot spring is average, but the overall quality is good. I was upgraded to a suite for free upon check-in, and was also given free admission to the hot spring, swimming and fitness center. The prices in the hotel are reasonable, and the front desk can handle any problems in a timely manner. The facilities in the room and the hotel are complete, the room price is appropriate, and the overall cost performance is higher.
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Guest User
Superior Queen Room
Stayed in Jun 2024
Business travelers
4 review
Outstanding
Posted on Jun 29, 2024
The hotel is nice and the environment is great. The facilities are relatively new and it is very comfortable to live in. I like the style very much, it is luxurious and grand, it is worthy of being Wyndham Black Label, I will choose it again next time I come to Kunming. 😊
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you for staying at Wyndham Grand Yihao Castle Hotel. The hotel's simple French decoration style combines the design essence of European historical castles. It is elegant and sentimental. It can bring you a different European exotic style and give you a home-like experience. This is our goal. Let you relax your body and mind and rejuvenate your spirit after a busy day of business and sightseeing. Thank you for your support of Yihao and sincerely look forward to your visit again
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Business travelers
3 review
Outstanding
Posted on Jun 20, 2024
Facilities: quite complete,
Hygiene: clean and sanitary, disposable slippers are very comfortable,
Environment: good air, the hotel has planted many flowers, especially fragrant.
Service: polite, very satisfactory.
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you for staying at Wyndham Grand Yihao Castle Hotel. The hotel's simple French decoration style combines the design essence of European historical castles. It is elegant and sentimental. It can bring you a different European exotic style and give you a home-like experience. This is our goal. Let you relax your body and mind and rejuvenate your spirit after a busy day of business and sightseeing. Thank you for your support of Yihao and sincerely look forward to your visit again
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Business travelers
2 review
Outstanding
Posted on Jun 21, 2024
It was a pleasant surprise to enjoy such warm service at this price. From the moment I parked at the hotel, the concierge patiently led me all the way and was very talkative. The smile of the front desk staff was also very sincere, and the room was clean.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your patronage and patient evaluation. We have been working hard for this. Every day, the motivation for all of us is to see the recognition and supportive comments one after another in the evaluation. This is our simple satisfaction and touching. Thank you for your support and love along the way. Pay attention to us. We will launch new activities from time to time. Kunming Yihao Wyndham looks forward to your visit again with your family and friends.
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Business travelers
3 review
Outstanding
Posted on Jun 17, 2024
Facilities: The room is luxuriously decorated and has a beautiful European style;
Hygiene: The room is clean and comfortable;
Environment: The environment is relaxing, quiet and beautiful;
Service: The staff is very enthusiastic and great.
I will stay here again next time. It is a great hotel.
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Jianghu
Superior Queen Room
Stayed in Jun 2024
Friends
11 review
Outstanding
Posted on Jun 7, 2024
Very new, the house is spacious and bright, Manager Zhang Yongshan took the initiative to help guests carry their luggage, all service staff were enthusiastic, and there was a free large hot spring ♨️
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you for staying at Wyndham Grand Yihao Castle Hotel. The hotel's simple French decoration style combines the design essence of European historical castles. It is elegant and sentimental. It can bring you a different European exotic style and give you a home-like experience. This is our goal. Let you relax your body and mind and rejuvenate your spirit after a busy day of business and sightseeing. Thank you for your support of Yihao and sincerely look forward to your visit again
Guest User
Superior 2-bed Room
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 29, 2024
Great experience!! Very pleasantly surprised!
As a tourist from outside Yunnan, I stayed here for the last night of a 7-day trip with my family. It was the best relaxing experience. First-class facilities and services, soaking in the hot springs swept away the fatigue of the 7-day journey, and it only took 20 minutes to get to the airport. My parents were very happy! Thank you for meeting!
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Guest User
Superior 2-bed Room
Stayed in May 2024
Family
5 review
Outstanding
Posted on May 4, 2024
The room is quite luxurious, I am very satisfied with the stay, the experience is full, the lobby manager Wang Fuli is very kind 👍 The service is in place, there is a free hot spring, the breakfast is rich in variety and tastes good.
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Lovejingyaya
Superior 2-bed Room
Stayed in May 2024
Family
2 review
Outstanding
Posted on May 4, 2024
This is the most satisfying trip during the May Day holiday. The room is upscale. The service is great. I especially want to thank Miss Liu Rongjing. She can help me solve the problem immediately. There are indoor and outdoor swimming pools, and there are many hot springs. The children don't want to leave after playing. There are also fruits and cakes when staying in the hotel. The room price can be said to be very cheap during the May Day holiday. In short, it is a great experience. There will be another place to take the children to swim in the future.
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6/9
Guest User
Superior 2-bed Room
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 3, 2024
The hotel is very grand and luxurious, with good hot springs, both indoors and outdoors. The service attitude is very good, and any problems are solved quickly.
Welcome fruit was given on the night of check-in, and a small cake was also given when leaving the hotel, which was very considerate.
In addition, the hotel environment is elegant and very suitable for taking pictures
Original TextTranslated by Google
Response from Property: Dear guests, welcome to Kunming Yihao Castle Wyndham Grand Hotel. We are honored that you can recommend our hotel and spend your precious time to give us a 5-star praise on the platform. We have always been adhering to the brand service of Wyndham Grand to make guests feel at home and provide efficient, convenient and warm services. We are very happy that you like our service. We hope that you can still choose our hotel on your next trip. We hope to bring you more different stay experiences. We sincerely welcome your next visit. Thank you!
Guest User
Superior Queen Room
Stayed in Apr 2024
Couples
3 review
Posted on Apr 23, 2024
1. The disposable slippers were worn, the soles were dirty and had marks of cigarette butts, the waiter did not apologize for this, the bathroom walls were full of nose cracks, the hygiene was worrying, not worthy of a five-star hotel.
2. The shower head was broken, water was sprayed horizontally, and you could only hold the shower with your hands to take a shower.
3. There was a small cake for free when you placed an order, but you didn't ask for it, and the cake was very unpalatable.
4. The waiter had a bad attitude. When I asked for the small cake, the waiter sighed impatiently. I thought I was a beggar.
5. Ctrip 470 a night, nothing, dy288 with hot spring, disgusting.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Wyndham Grand Yihao Hotel and for providing us with feedback and sharing your stay experience! We are very sorry for the issues you reported and will actively make corrections, strengthen the management and inspection of room hygiene, and verify and seriously deal with the staff's service attitude issues. We will also strengthen staff training and strictly assess them before they are employed. It is precisely because of your expectations of us that we can keep moving forward and do better. We look forward to your next visit and giving you a pleasant stay experience.