Atour Hotel Reviews
Atour Hotel
150 meters northwest of Mingbo Interchange, Hongshengda Dian Lake Park Hyatt 1 building, Xishan District, Kunming, Yunnan, ChinaView Hotel Details
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1 night
Atour Hotel Guest Reviews
4.7/5
Outstanding
1905 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1905)
Positive reviews(1856)
Reviews with photos/video(199)
Delicious breakfast(220)
Friendly front desk staff(189)
Quiet & comfortable(111)
Convenient parking(65)
Perfect for business trips(28)
Nice elevator(27)
Loved the night views(9)
Negative reviews(49)
Dermot. C
Extra King Room
Stayed in Sep 2023
Solo travelers
32 review
Posted on Oct 5, 2023
I came to Kunmming to do some altitude training in a good environment. I choose this hotel as it was near lake Dian and many famous parks. The hotel is near a serious of interchanges and on the edge of the city. The hotel staff were very nice and welcoming. It's a shame the hotel reception is on the 1st floor and not on the 6th floor where there is many excellent facilities such as the lounge, gym, laundry room, Coffee machine and free cake and fruits and a nice area to relax outside. The Hotels reception area doesn't do the Hotel justice. The breakfast was great and in a nice bright area. My room was perfect and the bed was super comfortable. Leaving I got more free gifts from the beautiful, friendly ladies at the reception desk. Overall a hotel like this suits an energetic person like myself. A-Tour are nearly always reliable and helpful too. That's exactly what I look for when travelling around.
6/18
Response from Property: A thousand words can be summed up in one sentence. Thank you for choosing Yaduo in the vast hotel, for your careful discovery and sharing, and for your encouragement and support. Warmth and friendliness are an indispensable part of the service consciousness of the people of Artur ~ With your encouragement, we believe we will do better. I hope you will be more moved when you stay in Atour again.
Guest User
Senior King Room
Stayed in Aug 2023
Solo travelers
8 review
Outstanding
Posted on Aug 10, 2023
the bed was comfortable and clean. I had a godd sleep last night. The breakfast was also nice. But the view from our room was terrible. I only could see the concrete wall.
Response from Property: 你落在了星空，而我在人海中抬頭看到的你，就是我眼裡的蒼穹，感謝小主點亮了朵兒的星空 亞朵，始於住宿的生活方式品牌集團。從住宿出發，向追求品質生活的消費者，傳遞人文、温暖、有趣的生活方式，並以持續改進的優質產品、服務與體驗，塑造和完善人們的未來生活，"讓人與人更有温度地連接"。酒店不僅僅有帶給您香甜好夢的宿歸，還有24小時免費開放的健身房和洗衣房，更有中西結合營養豐富的早餐廳，還有時尚人文的竹居，亞朵崇尚鄰里服務，朵兒在這裏期待您再次回家！
Anonymous User
Senior King Room
Stayed in Jan 2023
Solo travelers
15 review
Outstanding
Posted on Jan 20, 2023
Really enjoyed my stay here, booked 1 nights initially, but ended up staying for 3 nights, nice clean room, with everything you need. Away from the hustle and bustle, but still close enough to get a DIDI.
Response from Property: 感謝 小主的五分好評，用心做服務是朵兒矢志不渝的初心， 您的認可，是我們前進的目標和動力。亞朵信奉鄰里服務，把客官當成朋友，家人，讓您的每一次旅途都有家的感覺，朵兒期待與您再次相遇。
Anonymous User
Senior King Room
Stayed in Jul 2022
Family
13 review
Outstanding
Posted on Jul 23, 2022
Very nice and friendly front desk staff. Spacious and clean room, though it does not locate at the city center. We still can order lots of different foods to the hotel. If going to downtown, only 20-30RMB by didi. Recommend for those want good value rate with large room.
Response from Property: 你落在了星空，而我在人海中抬頭看到的你，就是我眼裡的蒼穹，感謝小主點亮了朵兒的星空 亞朵，始於住宿的生活方式品牌集團。從住宿出發，向追求品質生活的消費者，傳遞人文、温暖、有趣的生活方式，並以持續改進的優質產品、服務與體驗，塑造和完善人們的未來生活，"讓人與人更有温度地連接"。酒店不僅僅有帶給您香甜好夢的宿歸，還有24小時免費開放的健身房和洗衣房，更有中西結合營養豐富的早餐廳，還有時尚人文的竹居，亞朵崇尚鄰里服務，朵兒在這裏期待您再次回家！
C Pertinent
Senior King Room
Stayed in Jul 2022
Couples
9 review
Posted on Jul 16, 2022
一般吧我觉得….djsnnsbsbsbsbbsbsbsbsbsbsbsbsbbsbsbsbsbsbbs
Response from Property: 很抱歉沒能給您滿意的體驗。朵兒家樓下是昆明最大的建材市場呢，擁有充足的停車位哦，視野也很開闊。此外小朵還提供24小時管家服務呢，入住期間遇到任何的問題都能隨時致電客服中心，並且迅速的得到幫助。咱家客房户型都是標準的公寓户型，面積28至70平方不等，且都在20層往上，視野開闊，採光充足。還能遠眺滇池，西山睡美人。衷心的期待您的再次光臨。亞朵是一家有温度的酒店，任何時候都會全力保障您的入住體驗
Meitayueyue
Extra Twin Room
Stayed in Oct 2023
Family
54 review
Outstanding
Posted on Oct 15, 2023
How can I get such a good word? The breakfast in the room has unparalleled views of Dianchi Lake. The hotel's exclusive elevator. Free coffee in the executive corridor. I really can't find anything wrong with it. The guy at the front desk is handsome and provides good service. Parking is also very convenient and you can go out at any time. Good reviews, ten stars.
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Response from Property: 謝謝朵友的讚美哦！朵兒家的服務是鄰里式服務呢。朵兒聽了心裏樂開花了呢。朵兒很開心和您做朋友哦！，朵兒會繼續努力，爭取做的更好，期待您和您朋友再次來體驗！
Guest User
Parent-child Suite
Stayed in Oct 2023
Family
7 review
Very Good
Posted on Oct 6, 2023
Well, first of all, this hotel should be located in the suburbs. It is still some distance away from Nanqiang Street. It is suitable for tourists traveling by car. I booked a parent-child room. In addition to the larger room, there are 2 dolls placed in the room. , except for the Peppa Pig pattern on the bed cover, there is nothing, and the hygiene is not very good. There are stains on the pillows, which is very disappointing, and there is no breakfast. To be honest, I am very puzzled. The price of the parent-child room itself is also very low. It's not cheap. In the end, I paid an additional 96 yuan for breakfast, and the breakfast variety was small and the taste was average.
Original TextTranslated by Google
Response from Property: 親愛的朵友，您好！針對這次您不愉快的入住體驗，我們感到非常抱歉。入住期間如果您有任何問題，都可以致電朵兒，朵兒都竭誠為您服務，最後祝福您今後生活和工作都萬事順意 ，入住期間遇到任何問題可隨時聯繫咱們24小時前台，第一時間給您處理，竭誠提升您的入住體驗！
Guest User
Extra King Room
Stayed in Sep 2023
Solo travelers
2 review
Posted on Oct 20, 2023
The executive was told to give me a certain upgrade, but there was no room available for the executive. As a result, the room was not big and the bed was small. The soundproofing effect of the room facing the street was poor, and the wedding fireworks were very noisy. There is a charge for the underground parking lot. There was no charge before. The front desk did not inform you at all when checking in. Bad review! ! !
Original TextTranslated by Google
Response from Property: 親愛的朵友，您好！針對這次您不愉快的入住體驗，我們感到非常抱歉。入住期間如果您有任何問題，都可以致電朵兒，朵兒都竭誠為您服務，最後祝福您今後生活和工作都萬事順意 ，入住期間遇到任何問題可隨時聯繫咱們24小時前台，第一時間給您處理，竭誠提升您的入住體驗！
Guest User
Senior King Room
Stayed in Jul 2022
Other
19 review
Posted on Jul 27, 2022
A very disappointing hotel. One of the worst hotels I've ever stayed in. In the middle of the night, I got up and put on clothes because the room was too hygienic. I checked the room's sanitation and found that the sanitation was unimaginable... Yes, I got up in the middle of the night and put on my clothes to sleep.
1. Hotel rooms with the same price in Guangzhou have minibars, but this one does not. Want to drink iced drinks only order takeaway.
2. The hygiene is very poor. Picture 1 is the dried booger on the pillow... Picture 2 is the hair I found under the pillow (should be left by a previous guest). Picture 3 is the dust on the switch in the room... Picture 4 is when I took a shower and found that the conditioner was already used. Picture 5, I don't know why the plastic shell of the slippers is wet, leaving water stains.
Picture 6, there is something like blood on the wall in the room...
Figure 7, in the corner of the room there are orange peels left by previous guests
Picture 8, the chairs in the room have not been cleaned at all, they are all the residue left by the previous guests, and there is even a usb cable...
In the future, I won't dare to take advantage of the cheap hotel...
Original TextTranslated by Google
6/8
Response from Property: Dear friends, I'm sorry I couldn't give you a satisfactory experience. Xiaoduo has always regarded hygiene as the lifeline of the hotel. , We attach great importance to and understand your feedback. The upgraded Jimu sea view room has passed all inspection standards and procedures. If you have any questions during your stay, you can contact the front desk at any time, and Xiaoduo will serve you as soon as possible. In addition, this room has a Minibar, and the refrigerator is equipped with tea and potato biscuits, drinks and mineral water, all of which are free to use. There is also a book bar, gym and laundry room on the 6th floor of the hotel, all of which are free to use 24 hours a day. Duoerjia also provides a rich buffet breakfast with local characteristics of Kunming. Downstairs is the largest building materials market in Kunming. There are ample parking spaces and a wide field of vision. Our guest rooms are all standard apartment types, ranging in area from 28 to 70 square meters, and they are all on the 20th floor, with broad vision and sufficient lighting. You can also overlook Dianchi Lake and the Sleeping Beauty of Xishan. Sincerely look forward to your visit again. Atour is a warm hotel, and we will do our best to ensure your stay experience at all times.
Guest User
Senior King Room
Stayed in Dec 2024
Solo travelers
7 review
Posted on Dec 17, 2024
其他地方，我都沒有去注意，只是我沒有想到房間皮沙發上的灰塵會有那麼厚，進門後，電視機是稱“付先生，。。。。”相關的問候，很讓人温馨，前台的問候，讓我覺得大失所望😔
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Response from Property: 差一步美滿就牽着手走散，朵兒還在成長，希望小主能是朵兒成長中的見證者。我們信奉客人是我們的家人，提供無微不至的鄰里服務，是一家有温度的酒店。在亞朵，當您走進大廳那一刻開始，一抹微笑，一杯熱茶，一聲問候。似乎已經表達了亞朵人的熱情與貼心了。朵兒有您何其幸哉，萬水千山，初心不悔，風裡雨裏、朵兒等你~
NoBodyyyyy
Executive Family Twin Room
Stayed in Oct 2024
Family
52 review
Amazing
Posted on Oct 12, 2024
挺滿意的。從高級親子房搬到行政，那邊的大床是1.5米，這邊兩張都是1.8米。衞浴區域空間很大。酒店不僅前台服務好，每一個工作人員都是微笑打招呼，很讓人舒心。房間的用具、設施也很用心，有細節。健身房有乒乓球桌，和孩子一起玩得挺愉快。同一層還有閲讀休息區，看着很舒適。
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6/9
Response from Property: 差一步美滿就牽着手走散，朵兒還在成長，希望小主能是朵兒成長中的見證者。我們信奉客人是我們的家人，提供無微不至的鄰里服務，是一家有温度的酒店。在亞朵，當您走進大廳那一刻開始，一抹微笑，一杯熱茶，一聲問候。似乎已經表達了亞朵人的熱情與貼心了。朵兒有您何其幸哉，萬水千山，初心不悔，風裡雨裏、朵兒等你~
Guest User
Senior King Room
Stayed in Oct 2024
Business travelers
2 review
Outstanding
Posted on Oct 17, 2024
訂的大床房，前台小姐姐升級了房型🥰 ，房間乾淨敞亮 ，還備有一次性馬桶墊！ 因為9號晚入住了機場附近的亞朵，所以第二天依舊選擇亞朵！ 退房時前台小姐姐還給了熱乎的礦泉水和小禮物！ 亞朵真的很值得！
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Response from Property: 差一步美滿就牽着手走散，朵兒還在成長，希望小主能是朵兒成長中的見證者。我們信奉客人是我們的家人，提供無微不至的鄰里服務，是一家有温度的酒店。在亞朵，當您走進大廳那一刻開始，一抹微笑，一杯熱茶，一聲問候。似乎已經表達了亞朵人的熱情與貼心了。朵兒有您何其幸哉，萬水千山，初心不悔，風裡雨裏、朵兒等你~
Guest User
Senior Twin Room
Stayed in Aug 2024
Family
5 review
Outstanding
Posted on Aug 28, 2024
酒店位置距離昆明站15分鐘，離大觀園翠園風景區也近，交通方便但很安靜。
酒店服務特別熱情周到，我父母幾次都説前台服務還有客房服務態度特別好。
衞生乾淨，衞生間比較大，酒店早餐也豐富，亞朵的品質一如既往。
性價比很高
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Response from Property: 感謝 小主的五分好評，用心做服務是朵兒矢志不渝的初心， 您的認可，是我們前進的目標和動力。亞朵信奉鄰里服務，把客官當成朋友，家人，讓您的每一次旅途都有家的感覺，朵兒期待與您再次相遇。
Anonymous User
Extra King Room With Sea View
Stayed in Aug 2024
Business travelers
20 review
Posted on Aug 23, 2024
是我住過最差的亞朵，設施差，非常不爽。
房間是缺傢俱的。大家注意避雷這個幾木大床房，尤其是一家帶小孩住的，躺椅連茶几和椅子都沒配，房間空盪盪得不像樣。兩個人一起吃個外賣都找不到合適的地，住起來非常不方便。
浴巾是放馬桶上面的。先是要洗澡的時候找不到浴巾，找到放的那個位置之後又被噁心得不想用。
馬桶蓋子是歪的。
房間燈光是極其昏暗的。全部燈光打開都完全無法看書的亮度，而且沒配床頭閲讀燈。
夜燈是關不掉的。有個地板夜燈永遠常亮，天知道我廢了多大勁才把那個光擋住讓自己能睡覺。
電視遙控器是有大病的。電視遙控器的開關鍵不能關電視，需要關機需要按另外一個完全沒有任何指引説明的按鈕。
電梯是極其慢的。一共就兩部梯，還是分開梯控的，導致上樓的下樓的一定都會兩部梯都按，可想而知等電梯需要多久。
房間裏面多的那個桌子和椅子是在我要求下服務員給加的，不是客房標配，因為這個加桌椅已經客觀給服務多打了一點分了，但是設施就是爛。
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Response from Property: 差一步美滿就牽着手走散，朵兒還在成長，希望小主能是朵兒成長中的見證者。我們信奉客人是我們的家人，提供無微不至的鄰里服務，是一家有温度的酒店。在亞朵，當您走進大廳那一刻開始，一抹微笑，一杯熱茶，一聲問候。似乎已經表達了亞朵人的熱情與貼心了。朵兒有您何其幸哉，萬水千山，初心不悔，風裡雨裏、朵兒等你~
Baijiajianying
Senior King Room
Stayed in Oct 2024
Other
9 review
Outstanding
Posted on Oct 30, 2024
房間挺大的，空間感還是不錯的，在高層20多樓以上看外面挺舒服的，而且周圍沒那麼多鬧市的feel，比較安靜，就是離得市中心有點遠。
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Response from Property: 感謝 小主的五分好評，用心做服務是朵兒矢志不渝的初心， 您的認可，是我們前進的目標和動力。亞朵信奉鄰里服務，把客官當成朋友，家人，讓您的每一次旅途都有家的感覺，朵兒期待與您再次相遇。