Chengyue Select Hotel (Kunming Changshui Airport) Guest Reviews
4.4/5
361 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.4
Amenities4.3
Service4.3
Cleanliness4.5
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All reviews(361)
Positive reviews(348)
Reviews with photos/video(34)
Offers pick-up/drop-offs(65)
Easy to get around(28)
Close to airport(26)
Large rooms(14)
Many dining options(14)
Average sound insulation(9)
Comfortable bed(8)
Friendly front desk staff(8)
Negative reviews(13)
Gladys Ngiaw
Elegant Twin Room
Stayed in Jan 2024
Friends
12 review
4.2/5
Very Good
Posted on Jan 20, 2024
A good transit hotel for late flight or early departure.
Free pick-up and drop-off service which is good for customer. Need to call hotel to arrange for pickup. Both drivers are very good and friendly.
Room is quite big but dated. Overall experience is ok.
Surrounding got eateries for breakfast.
Response from Property: Dear guests, thank you for staying at Chengyue Select Hotel. The hotel is only 10 minutes' drive from Changshui Airport and provides free shuttle service. The surrounding areas are convenient for eating, drinking, and entertainment. The hotel's decoration style belongs to the ancient Ma culture of Yunnan minority groups. We look forward to your visit again and wish you a happy life!
Guest User
Delight Sunshine Double Bed Room
Stayed in Aug 2023
Solo travelers
5 review
2.7/5
Posted on Aug 27, 2023
The published telephone number is an empty number. It may not be ideal for international travellers without local Chinese mobile phone number and do not speak Mandarin to stay in.
Response from Property: Hello, respected guests, we are sorry to have given you a bad impression of our service during your stay here. The phone number given by the hotel on the website is correct, it could be due to the difficulty when calling from a foreign phone number. Meanwhile, we will strengthen our communication and services for international guests, wish you have a nice stay here!尊敬的宾客您好,很抱歉本次入住给您留下不好的印象。酒店在网站留的电话号码是正确的哦,可能因为您是国外手机号码拨打时遇到了问题。后续我们也会加强我们和国际宾客的沟通服务,祝您生活愉快!
Guest User
Elegant Twin Room
Stayed in Jan 2023
Solo travelers
14 review
3.7/5
Posted on Jan 23, 2023
They have free pickup and drop off to and from the airport. Convenient for a layover night.
Response from Property: Thank you for coming next time
Guest User
Elegant Twin Room
Stayed in Oct 2021
Family
2 review
4.5/5
Great
Posted on Oct 29, 2021
The hotel bed was very comfortable. The room style was typical Chinese business suite, but clean and great for an overnight stay to catch early flight. The hotel staff was friendly, but seemed inexperienced with handling foreign traveler documents.
Response from Property: Thank you for your sincere and valuable advice on our hotel,your satisfaction is our pursuit,we will strengthen the reception of foreign guests by our staff,welcome to your next stay.
MD YEASIN
Elegant Twin Room
Stayed in Oct 2021
Business travelers
21 review
4.5/5
Great
Posted on Oct 31, 2021
A bit smelly inside! Others are all good.
Response from Property: Thank you for staying in our hotel ! How do you do, thank you very much for your valuable time to comment on our hotel, your satisfaction is our pursuit, we will actively improve your suggestions, welcome to visit again, wish you a happy life!
Anonymous User
Elegant Twin Room
Stayed in Feb 2024
Couples
124 review
4.7/5
Amazing
Posted on Feb 20, 2024
Overall it's OK. You can order takeout, which is a great thing. The basin drain is not smooth and a little clogged. The air conditioning is not very effective, but it's not too cold at night. I especially want to praise the airport drop-off service, which is great!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Elegant Twin Room
Stayed in Feb 2024
Family
24 review
4.7/5
Amazing
Posted on Feb 18, 2024
The room is very good and the price/performance ratio is very high. It takes about ten minutes to drive to the airport if there is no traffic (the only drawback is that the front desk staff is very indifferent in the early morning and the residents don't even know which bus to take)
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Elegant Twin Room
Stayed in Feb 2024
Business travelers
8 review
1.0/5
Posted on Mar 9, 2024
The reputation of hotels in Yunnan is ruined by this kind of business! It is a hotel that has been open for nearly 10 years. I have booked it many times, and also booked it for friends and family for transit. The hardware has not changed, but the service attitude has changed, which is particularly bad! There is also a lot of stale smell in the hotel. I will never stay here again! I called and sent text messages to inquire about parking fees, pick-up and other details the day before check-in. At that time, I was told that I would be charged a day's parking fee and free airport pick-up. As a result, after arriving at the store, they changed their minds and said that it would be counted as one and a half days. I thought that half a day was only 15 yuan, so I didn't care. Then I discussed with the front desk that if I came back more than ten or twenty minutes later on the 10th to pick up the car, they would give us some leniency. The front desk answered very officially: It is system management, and one minute late will be counted as a whole day! The hotel promised to have airport pick-up service. Does it include picking up from the airport to the hotel, and then from the hotel to the airport? At least there is such a round-trip service? I drove to the hotel by myself, and the front desk said that there was only airport drop-off, and no airport pick-up service. I said that this was the first time I encountered such a thing in so many years. It didn't happen the last few times I came, and it wasn't the case for other hotels? The front desk clenched and said: Then you can stay at other hotels, just check out! It was nearly 12 o'clock when I arrived at the hotel. Maybe I just disturbed the two girls at the front desk who were smoking, so they were impatient and unhappy, and then they felt that I, a woman, could not do anything! I couldn't stand this kind of anger, so I checked out immediately. Starting from 10 meters away from his house, the whole road was full of hotels. I booked the InterContinental International Hotel on the same road, which provided free pick-up and drop-off. I checked in on the 8th, checked out on the 9th, and drove back to the hotel on the 10th. The store owner said very politely: It's just a matter of one or two days, you can park for free, no extra parking fee is required, we will pick you up to stay at the hotel and drop you off at the airport, no extra charge! There is no harm without comparison, if you want to stay at his hotel, you will see clearly!
The consultation content is shown in the picture. The cost for two days is only 60 yuan. Because I have consulted before and I have already been to the store, I will not care about this fee. Because the content is inconsistent, it is normal to have questions. Just explain patiently. There is no need to say emotionally, "Then go to another store!" This kind of service attitude is the first time I have seen!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your continued support. We are very sorry for the unpleasant stay experience. Regarding the attitude of the front desk and the smoking problem you mentioned, we attach great importance to it and have communicated and educated the relevant personnel in a timely manner to ensure that similar incidents will not happen again. The hotel has always been committed to providing high-quality services and a comfortable accommodation environment. We will continue to improve and strengthen training to provide better services for you and other guests. I apologize to you again. Parking is free for staying in the hotel that night, but parking fees are required for non-staying. We are very sorry that we did not communicate clearly with you in time. Thank you for your valuable comments. I wish you a happy life!
Guest User
Family Friendly Suite
Stayed in Nov 2023
Other
1 review
5.0/5
Outstanding
Posted on Nov 30, 2023
There are two rooms in total, this is the inner room, the outer room is the same as this one. If you stay for a long time, I recommend booking this set. The room is large and clean, the shower water is hot, and it is convenient to eat downstairs. I hope the hotel maintains its price advantage and does not raise the price. I will come again in summer, haha
Original TextTranslated by Google
Response from Property: Dear guests of Chengyue Jingxuan: Thank you for sharing your precious five stars! Thanks, Chengyue Jingxuan exists because of the countless stars in the hands of guests. From one to five, they are all precious gifts given to us by guests: one star tells guests and colleagues: you have this or that deficiency, you can do better; five stars are your recognition of the efforts of colleagues in the inn. Thank you again for taking the precious time to tell us during your journey: you are really great!
Guest User
Delight Sunshine Double Bed Room
Stayed in Dec 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on Jan 4, 2024
Facilities: Good
Sanitation: Very good
Environment: Good
Service: Good
Original TextTranslated by Google
Response from Property: Dear guests of Chengyue Jingxuan: Thank you for sharing your precious five stars! Thanks, Chengyue Jingxuan exists because of the countless stars in the hands of guests. From one to five, they are all precious gifts given to us by guests: one star tells guests and colleagues: you have this or that deficiency, you can do better; five stars are your recognition of the efforts of colleagues in the inn. Thank you again for taking the precious time to tell us during your journey: you are really great!
Guest User
Delight Sunshine Double Bed Room
Stayed in Apr 2024
Business travelers
6 review
2.5/5
Posted on Apr 12, 2024
It's a scam. We agreed to pick you up at the airport. I reported it five hours in advance. The hotel told me to contact her after I arrived at the airport. But when I got out of the airport, I called the merchant's phone number reserved in Ctrip, but no one answered. I couldn't get through later. It's ********. I wanted to give you one point, but I'm a person who speaks the truth. Don't say you are wronged. You can see the screenshots of my call records for yourself.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. We are sorry that we were not able to pick you up in time after you got off the plane. Later we learned that the hotel landline was offline due to network outage. We apologize again for the inconvenience caused to you. If you have any other questions or suggestions, please feel free to contact us. We look forward to having the opportunity to serve you again in the future. I wish you a happy life!
Guest User
Family Friendly Suite
Stayed in Oct 2023
Family
35 review
5.0/5
Outstanding
Posted on Oct 6, 2023
It's clean and hygienic, easy to park, but it's a little far from the city, but each has its own advantages. It's still quite fast to take the highway. There is a barbecue market not far from the hotel at night. It's crowded and the taste is very good. You can go and experience it!
Original TextTranslated by Google
Response from Property: Dear guests of Chengyue Jingxuan: Thank you for sharing your precious five stars! Thanks, Chengyue Jingxuan exists because of the countless stars in the hands of guests. From one to five, they are all precious gifts given to us by guests: one star tells guests and colleagues: you have this or that deficiency, you can do better; five stars are your recognition of the efforts of colleagues in the inn. Thank you again for taking the precious time to tell us during your journey: you are really great!
Guest User
Delight Sunshine Double Bed Room
Stayed in Mar 2024
Solo travelers
2 review
2.7/5
Posted on Mar 21, 2024
It's an old hotel.
The toilet in the room had a very musty smell, and the shower curtain was also moldy.
Only the pick-up service is convenient. There is only a night market nearby, which is very lively and sells a lot of snacks.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, you can report it to our front desk and we will change your room. I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Kongshanxiangliuquan
Elegant Twin Room
Stayed in Sep 2023
Friends
2 review
5.0/5
Outstanding
Posted on Sep 16, 2023
It's been several days since I came back from a trip, and I finally have time to evaluate this hotel. It feels really good. The flight arrived in the middle of the night, and the pick-up was very immediate, which did not delay my rest at all. The attitude of the caller was also very good. The most important thing is that the hotel environment and sanitation are impeccable. I didn't like the hotel recommended by Ctrip, so I chose this one myself. It's not far from the airport. It's really the right choice. I will stay here again next time I have the chance.
Original TextTranslated by Google
6/7
Response from Property: Dear guests of Chengyue Jingxuan: Thank you for sharing your precious five stars! Thanks, Chengyue Jingxuan exists because of the countless stars in the hands of guests. From one to five, they are all precious gifts given to us by guests: one star tells guests and colleagues: you have this or that deficiency, you can do better; five stars are your recognition of the efforts of colleagues in the inn. Thank you again for taking the precious time to tell us during your journey: you are really great!
Guest User
Family Friendly Suite
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 20, 2024
The hotel is 10-15 minutes away from the airport and provides airport pick-up service. Take the subway to the terminal station of Line 6 and call for a pick-up in 15 minutes, which is very convenient. The room is very large, it is a suite, two rooms, just right for a family.
Original TextTranslated by Google
Response from Property: Dear guests of Chengyue Jingxuan: Thank you for sharing your precious five stars! Thanks, Chengyue Jingxuan exists because of the countless stars in the hands of guests. From one to five, they are all precious gifts given to us by guests: one star tells guests and colleagues: you have this or that deficiency, you can do better; five stars are your recognition of the efforts of colleagues in the inn. Thank you again for taking the precious time to tell us during your journey: you are really great!