Crowne Plaza Kunming City Centre Reviews
Crowne Plaza Kunming City Centre
No.399 Qingnian Road, Wuhua District, Kunming, Yunnan, 650011, ChinaView Hotel Details
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Crowne Plaza Kunming City Centre Guest Reviews
4.6/5
Very Good
4223 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.6
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Positive reviews(4093)
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Easy to get around(485)
Delicious breakfast(353)
Convenient for shopping(341)
Friendly front desk staff(206)
Located downtown(143)
Tasty restaurant(39)
Average decor(36)
Negative reviews(129)
Anonymous User
Superior Family Room - City-View
Stayed in Apr 2024
Family
2 review
Posted on Apr 29, 2024
Expected more but the only good thing of this hotel is its location. Service and amenities need major improvements compared to other Crown Plaza Hotel.
Response from Property: Dear customer, Firstly, please accept my sincere gratitude and appreciation for choosing the Crowne Plaza Hotel in the center of Kunming as your preferred accommodation in Kunming. We are glad to know that you are satisfied with our good location. Meanwhile, we will pay more attention to improving the aspects you mentioned. Looking forward to welcoming you back to our hotel as soon as possible. general managerAlbert Lee
freddy oh
Superior Double Room
Stayed in Jun 2024
Business travelers
7 review
Posted on Jul 1, 2024
On 30 Apr, I was locked outside the balcony!!!! Fortunately, I had my mobile phone ! Otherwise I would be locked outside the room and spend to stay under the moon the entire night.
What did the hotel manager do about it when I informed her ? Nothing at all. Because nobody had approached me to offer a consolation greeting.
I cannot imagine this happening to another customer.
The door has to be changed with immediate effect.
Response from Property: Dear Guest, First of all please accept my sincere thanks and appreciation for choosing Crowne Plaza Kunming City Centre as your preferred accommodation in Kunming. Feedback like yours is very valuable to us and enables us to monitor our standards. Meanwhile, we will pay more attention The issue you mentioned. Please accept our sincerest apologies for this incident. Look forward to welcome you back to our hotel soon. General ManagerAlbert Lee
European traveler
Crowne Plaza Executive Suite
Stayed in Nov 2023
Couples
12 review
Great
Posted on Nov 13, 2023
The Hotel is located in the center of Kunming. Two metro lines just nearly. One line direct deserve the airport and the other one direct rich the south railway station. By foot one can go to the historical city center. We booked the suite 2026 which is very spacious with big windows, overview the city. The decoration is outdated. The bed is pretty old. Sometimes the AC doesn’t work well. Breakfast is very good. All the stuff are very helpful and friendly. Overall is not a real 5 stars hotel but the price is very fair for what you get.
Response from Property: Dear Guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee
Guest User
Superior Room (2 beds)
Stayed in Dec 2023
Family
1 review
Posted on Dec 31, 2023
The hotel itself is fine and were located near a food street which is insaleny good and nice.
The problem with the hotel is that its quite old, outdated, moldy, it's not expensive but if I knew for the price I would pick another hotel.
There is nothing crown Plaza about this hotel consider it a normal 3-3.5 star old hotel.
I didn't eat the breakfast nor ate at the facilities so will no comment on that.
Staff were nice service was fine.
Response from Property: Dear Guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee
Hongkie
Superior Double Room
Stayed in Dec 2023
Couples
11 review
Amazing
Posted on Jan 16, 2024
Location is good. Free car park is well appreciated. Temperature is room is too hot even when air conditioning is was off and balcony door open all through the night! Probably building central heating was too hot! Other than that, everything was good and staff service attitude excellent!
Response from Property: Dear Guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee
Tyler Carter
Superior Double Room
Stayed in Dec 2023
Couples
16 review
Very Good
Posted on Jan 1, 2024
We were passing through Kunming on our way to other places in Yunnan. This was a fine, corporate hotel for a one night stay. It's centrally located, had a clean enough room, was comfortable, and we slept well. Honestly, we don't remember much about our experience there as we stayed at about six hotels after this one. It was the least memorable of the hotels we stayed at however I think this is the hotel's strength: a big, known quantity that has rooms that you could easily imagine if you closed your eyes and thought about it. One thing: the building was a bit old and it seemed every so slightly run down, but still, it was good for what it was.
Response from Property: Dear Guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee
Guest User
Superior Family Room - City-View
Stayed in Dec 2023
Family
6 review
Great
Posted on Dec 12, 2023
The hotel is very near to 南屏步行街 and昆明老街, also near to their shopping area, subway is only a 5 min walk is a plus to the hotel. The breakfast is very good and the service is great too. The only down side is there is no central heater system when we stay in, will feel cold in the room if in winter period. If you are looking for a hotel with great location and breakfast, you can consider it.
Response from Property: Dear Guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee
Kheng Boon Goh
Superior Room - City-View (Double bed)
Stayed in Aug 2024
Business travelers
2 review
Posted on Aug 31, 2024
Overall, it’s below my expectations
Response from Property: Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Kunming City Centre. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations.Please accept our sincerest apologies for this incident.We will try our best to improve the situation you mentioned. Thank you for your suggestion.We are looking forward to hearing from you and to welcoming you back to Crowne Plaza Kunming City Centre in the near future. Thank you! Sincerely, General Manager
Hieu
Superior Family Room - City-View
Stayed in Dec 2023
Family
5 review
Very Good
Posted on Dec 26, 2023
Good location, old hotel, deposit no fund yet.
Response from Property: Dear Guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee
Trustee Changadvet
Superior Family Room - City-View
Stayed in May 2024
Family
6 review
Outstanding
Posted on May 14, 2024
All good recommended
Response from Property: Dear Guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee
The Gr
Superior Double Room
Stayed in Jan 2023
Solo travelers
9 review
Outstanding
Posted on Jan 15, 2023
The location of this hotel is excellent - only a few minutes on foot from exit H of Tangzixiang metro station and less than 10 minutes walking from Nanping pedestrian street boasting excellent street food (until late at night) and an abundance of stores, malls, and restaurants.
The room was spacious and clean, and the hotel staff were kind and helpful. I did not eat at this hotel, or use its other facilities.
Overall, it was a pleasant stay.
Response from Property: Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee
Guest User
Superior Double Room
Stayed in Jan 2023
Couples
26 review
Very Good
Posted on Jan 8, 2023
Hotel is walkable distance to subway and the old town/ pedestrian streets. The room has a small balcony. Check-in was quick and fuss-free. Hotel itself is a bit old. Mini-bar is chargeable, toilet bowl isn't self heating (many budget inns already have this feature!). Breakfast has a good spread but terrible in taste.
Response from Property: Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee
Lifuwang
Superior Double Room
Stayed in Aug 2022
Solo travelers
3 review
Outstanding
Posted on Aug 8, 2022
Great location, comfortable and clean rooms. Most of all, incredibly kind and helpful staff who made my stay relaxing and hassle free, thankyou.
Response from Property: Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee
paulrob200
Superior Double Room
Stayed in Jun 2022
Solo travelers
54 review
Posted on Jul 4, 2022
I certainly wouldnt rate this as a 5 diamond. The rooms are somewhat tired and dated. Still didnt detract from a relaxing stay, bed super comfortable. I was surprised that some of the reception staff couldnt speak English, this may be a sign of the COVID times with not so many international tourists. However, location great for the pedestrian streets and hospital where u need to take PCR test is a 20 minute walk away.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Kunming City Centre. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident. We will try our best to improve the situation you mentioned, and strengthen the English training of our staff. Thank you for your suggestion. We are looking forward to hearing from you and to welcoming you back to Crowne Plaza Kunming City Centre in the near future. Thank you! General Manager-Albert Lee
Carlos andres
Superior Room (2 beds)
Stayed in Jul 2022
Family
9 review
Outstanding
Posted on Aug 2, 2022
Good old hotel, good location, good service… May need a little update
Response from Property: Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee