Dolce by Wyndham la Hulpe Brussels

I am unfortunately disappointed with my stay at Dolce la Hulpe in Brussels for several reasons. I stayed 5 days and planned a solo trip to unwind but I didn't feel good there. When I arrived, the welcome was very brief with no explanation of how the hotel works and what it offers. I was directly advised to read the information on the site. Furthermore, it took me almost an hour to find my hotel room, it was poorly indicated to me and they did not take the time to at least show me the building (which was really right next to the reception ). I was also surprised to see debits of €50, €53.75 and €103.75 on my account in the name of the hotel, not understanding I went to ask the reception why. I was told that this was a pre-authorization so that it could ensure that I had the necessary money if I ever damaged my hotel room. However, in my contract at no point did it stipulate that I would have pre-authorization, which put me in a disconcerting situation since I needed this money. If I had been made aware of this system before booking I would not have gone there as I did not have sufficient means. So I was very angry at this lack of information which seems illegal to me. I would like to point out that upon my arrival I gave my security deposit which was clearly stipulated in the contract and that I only had €50 in total. In addition, I had the surprise when leaving my room, to hear all the antics of the rooms next door, with no soundproofing we hear everything. This made me relatively uncomfortable because it was in particular the room right opposite mine where I even heard screams, very disturbing things... Then, to finish the restaurant... much too expensive compared to the quality of the products. I paid €23 for a Caesar salad with only salad ingredients, 3 poor pieces of chicken and parmesan shavings. At this price I expected more toppings. I also paid €11 for an aperol spritz and €9 for a bottle of water that I couldn't even finish. I will not come back because the blocked amounts are clearly huge and strange with cents???

I stayed here for one night. It was similar to a Chinese guesthouse. I don't recommend it. The breakfast was OK and rich.