Guest User
April 10, 2024
I can't talk about experience because it hasn't even started. After having booked two months before our hypothetical arrival, complete with written confirmation from the owner at a certain amount, today, one month before our trip, we were called and informed that the confirmed price was wrong and that if we still wanted the rooms we had to pay a raise. We have traveled and stayed a lot over the years, but this had never happened to me. Unprofessional behavior given that the mistake was yours. The answer "you can make a mistake" can only be accepted up to a certain point, because if the customer makes a mistake he usually loses a deposit, in this case we always lose out because we had to fix your mistake. Fortunately we succeeded. Never to resent it.
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