The Providence by Mantis Lagos

Staff was friendly and knowledgeable. Hotel was clean and well kept

I love the atmosphere and The safety

I absolutely love the hotel. Any shortcomings are compensated by the extremely friendly and helpful staff. Who do care about their guests. Fir me, it's the little personal touches that gets me. Alhaji Abiola, Oluchi, sansom, David Evelyn, Nkoyo ,Mr Ben . Just to mention, a few of the staff members who have always made my stay lovely. Thank you so much 💓

I stayed in this hotel in 2020, 2021, and 2022. I stumbled upon the facility following an over-priced experience at an international five-star hotel in Ikeja. Each visit was as expected, and the breakfast was consistently sumptuous and on time, ready sufficiently early to catch an early domestic flight. The rooms are impeccably neat, and the bathroom is world-class. The hotel is easily the best value for money in Lagos, and I have reviewed many for Trip Advisor and have been in an out of Lagos since the 90s. The best part of the facility is its people. On this occasion, I want to showcase Mr. Denis Adegbe for the Manager of the Month ex-post for his exceptional customer service and courtesy to me in December 2021. The service far exceeded my expectations and had me effusively recommending Providence to other travelers. Mangers like Denis Adegbe are brand ambassadors for their firms, and I would like to tag him as such.

I went down for the breakfast buffet this moring and noticed that the scramble egss were bad, i complained and asked them to change the eggs, they did not, a lady guest also came down and took the eggs and was disgusted once she smelled them. I asked one of the waiters why it was not changed when i asked it to be changed as this could have been prevented, they had no answer. They now offered me and the lady new fresh eggs to be made, I refused, however the lady said she wanted fried eggs instead. When they brought the so called new eggs out is was scrambled eggas again and the lady was very upset. saying" i asked you made the new eggs fried". she now gave up and just ate her bread and coffee and left. I then later met a Manager( Dennis) and told him what occured and he called the Chief Chef out to come and hear my complaint and see me. This is where things got worse, the Chief Chef said to me and I quote " The eggs maybe bad for you, but for me they were good" I said what about the lady that also complained. are we both wrong? He said well it was not bad for him, after hearing his arrongance, I realized why the eggs were not changed, when i asked them too, its because this chief Chef refused to change them. So instead of arguing with the Chef, i kept quiet and he noticed my quiteness and started apologizing for everything. Then claimed he changed the eggs after the complaint. It is really sad that Providence has gotten to this, before such things will never happen and on top of it then argue with the customer? he felt as if i was challenging his cooking and he was not having it. I was shocked and realized silence is the best response, knowing in my head that i will come and note my review on tripadvisory.