Conrad Orlando

I had a prepaid booking. They charged 800$ for incidentals with the POS that gave the “Approved” status. We spend like 1k and they locked us outside of the room and asked us to pay this again the whole amount. They did not recognize the initial payment. Front desk guy Christian very rood, pushing it to the edge of snapping. Eventually I asked to speak to the manager on duty..he got at the front desk in 20-30 minutes, apologizing and saying that everything is ok with the initial payment. We spent 1 hour locked outside by this “system error” The service at the Sofia (downstirs restaurant) is very poor because of the kitchen staff. The roof top restaurant is quite nice for dinner. I waited 30 min for the valet to bring my car. The have no f idea of what they’re doing. You can get only inroom dining after 10pm. Shuttle service only to Disney parks.

Hotel is amazing but they are not ready for business. Hotel stuff were overwhelmed wait for restaurants and service at the restaurants were ridiculous. NO BEACH CHAIR to seat and not enough chair for hotel guest. we counted 58 chairs for 2000 guest . Very bad business. No signs in Conrad hotel where was where. Not coming back to the hotel or restaurants on the property. Cebia restaurant we had horrible service and for the price they charge that should never happen.

This is a first-class Hilton located in the first-class Evermore complex. This whole complex is great, from the facilities to the food to the workers. We stayed at the Conrad for three nights in a bay-view room. The room was modern, with sliding doors into the bathroom that had a double-sink and walk-in shower. Good bed. Modern cabinetry. Good lighting. Nice patio with a view of the bay. We only ate at the Conrad, so we can't comment on the food at the other venues within Evermore, but the Conrad's three restaurants were amazing. We seldom eat at hotel restaurants, but these rank with Four Seasons and Ritz. Sophia's is open for breakfast, lunch, and dinner, and we ate all three meals there. Great eggs Benedict, fruit bowls, yogurt granola bowl, omelette. Pastas were wonderfully tasty. Ceida upstairs had a nice tequila, reposada, and anejo collection, and Matos was very knowledgeable about all of them. Food was delicious too. Service was outstanding, starting with Allen. Everyone went out of their way to help and make suggestions. No one-word answers to questions here--detailed explanations. No pointing to where to go--they take you there. Comfortable pool and beach chairs with towel service and waiters to bring you food and drinks. A big thumbs-up.

I had the best birthday ever celebrating at the new Conrad Orlando. The lagoon is a slice of heaven. The water temperature in this summer heat is perfect, the paddle boarding and kayaking was so fun. The staff was excellent. The food was amazing! I special shot out to Emerald and Jay Rivera with the outdoor restaurant and bar (Papaya Club) for making my birthday feel extra special. My room was clean, elegant and cozy. My only recommendation would be to allow guests to pay for using the spa facilities. I do not always feel like taking the time to get a massage at a beautiful hotel but a quick steam or sauna would be something I would be willing to pay for. I highly recommend staying at this hotel! I am a Orlando local and plan on coming back!

I visited the Conrad Orlando with my family. 4x adults, 3x kids. This will likely be the only family trip we will take this year and were very much looking forward to it. However, this stay did not live up to expectations. The resort is closer to a 4-star than 5 but with the prices beyond many of the other comparable resorts. A few top lines: 1. You will be nickled and dimed here. For ex it's $53 per day to park (Waldorf is $38), there is a $50 "resort fee" which dosent materialize into anything. Pricing for other odds and ends is extreme in some cases and often lacking quality. 2. They cant keep the sand clean. My 5 yr old found pieces of plastic and cigarette buds every day we were there. We also noted the same used bandaid in the sand all 3x days we stayed. This was a big issue for us. Pools were generally clean but the evermore side needs work. hair/bandaids ect are prevalent. 3. Food and Beverage is a mess. A few examples - After check in my wife and I got a mixed drink and diet coke. They were both watered down and ended being $26. One night the kids were asleep in the room and I went to place a takeout dinner order. Unfortunately I was told by the hostess at Ciebia (their rooftop restaurant) they "dont do takeout as this is a fine dining restaurant." Which is strange because we get takeout from Michelin star restaraunts all the time back home. Ended up eating at the Italian place on property or just uber eats. These are just a few examples but food and beverage issues were systemic and clearly affecting other guests too. 4. "Dynamic" Spa pricing - It's not on the website and most staff wont tell you this unless you press, but the cost of any spa treatment is based on the occupancy of the hotel. I tried to book a treatment for the second day I was on property and was told they cant tell me the price yet. It seems like this policy isnt fully understood by staff. Understand this is a for-profit business but this policy, in addition to the way it was hidden from us, was more than off putting and enough for the adults on the trip to pass on services. They also do not offer spa day passes. Sounds like this is also the policy to rent cabanas or day beds by the pool. Other observations - For a new resort it's already showing wear. There was facade outside our balcony that was coming off. The vacation homes on the lagoon were also deteriorating. Trash is left for days on the properly. Soap in bathrooms often out. Pool side service is hard to come by. Lagoon side is more attentive. In-room housekeeping was excelent. I've been lucky enough to stay at the Ritz, Waldorf and JW Marriott resorts in the same vicinity. The Conrad is orders of magnitude behind them. You will pay more and get less.

We had an amazing time at the Conrad Orlando. The service was excellent from start to finish. Two days prior to arrival we received a complimentary upgrade as Gold members, from a nature view room to a Lagoon view of the Evermore bay. The rooms were spacious and clean. There was plenty of room for two pack n plays for a toddler and an infant. Housekeeping was 5 star! Ernesto took care of us during our whole stay. He was always extremely attentive and went above and beyond to ensure we had a great time. The only thing I wish they would offer is the option for self parking, although valet service was always great and friendly . There is a splash pad for kids which is a plus, the beach lagoon was perfect and the highlight of the resort. We ended up booking an extra night to extend our vacation. We can’t wait to come back!