Hotels near Lujiazui Station in Shanghai

Back again! It feels like I'm always here, but it's been three months since my last stay. This time, it was just a quick overnight stop. Manager Wang, knowing I was coming, even came out to greet us, which made my wife and I feel incredibly welcomed and respected. The two managers at the Grand Tower front desk (one gentleman with glasses, one lady with blonde hair, both manager-level) greeted me with friendly nods and bright smiles. That's the familiar Shangri-La warmth. I won't dwell on the facilities too much. Let's just say, if I absolutely had to comment on them, the location of Pudong Shangri-La is its undeniable calling card. However, by my standards, the rooms are frankly outdated, or to put it simply, too old and worn. But with the current high occupancy, I don't think it's feasible for Pudong Shangri-La to halt such a good cash flow for a full renovation. If top-notch facilities are your priority, then Pudong Shangri-La isn't for you; there are plenty of other options. I think seasoned hotel guests will understand what I mean. Since I had quite a bit to drink with friends the night before, my wife went to breakfast alone the next day. Just like last time, there was no one to seat her, and she mentioned that the dining room wasn't very busy that morning. The lack of proper seating at breakfast indicates that this service detail hasn't been improved, or perhaps the service awareness among some of the younger staff hasn't improved. There's more to this later. As I was still resting, the internal service staff provided a takeaway paper bag and drink cups, which was excellent. No fuss, unlike some hotels where you have to explain yourself if you take a little food. In all my years staying at Pudong Shangri-La, I haven't encountered that problem. Then, I have to talk about the room again. I often stay in room types 60 and 61, but this time, the elevator noise was noticeably distinct. I'm not sure why. I've already provided feedback to Manager Wang about this. Next time, I might need to switch to a different room type. Also, the Luxury Club has updated its slippers. The material is noticeably better than before. This is something I wanted to mention. Since a major overhaul of the facilities isn't likely for now, it's crucial to focus on these smaller, manageable details. I hope senior management considers our suggestion: do the small things that can be done as best as possible to retain the loyalty of frequent guests like us. Around 12:00 PM, I went to check out with my room card. The front desk at the Grand Tower (the one closest to the elevator at that time) had a female receptionist, probably under thirty, with a grim expression, no smile, staring intently at her computer. When I handed her my room card, she took it casually, without any polite words or even a hint of a smile. This was the only part of my stay that felt inappropriate. However, given my previous experience with that 'weak-zhi' Xiao Ying at the Pujiang Tower front desk, I don't have high expectations for these young front desk staff anyway. Their turnover rate is high, and I'd bet their overall quality and service awareness are non-existent. For instance, Manager Wang has been at the hotel for over ten years and treats it like home. But these young people from vocational schools, with limited education, lack any overarching service perspective. They're just coasting along, ready to leave if they don't like it. I can picture the unmotivated lifestyles of these young people nowadays. I won't be giving Manager Wang any lucky charms this time. Much has been said in praise, and the criticisms aren't something that can be changed overnight. But isn't it a blessing for the hotel to have guests like us who genuinely appreciate their stay? So, cherish it well! Oh, by the way, Shanghai has been full of foreigners lately, which is interesting. My wife said she was surrounded by all sorts of foreigners at breakfast, and my friends staying at other equivalent hotels in Shanghai reported the same. It's quite fun! I'll be back at the end of the month. Manager Wang, please have a suite ready for me this time. Don't disappoint me! Haha!

This is an eager five-star review, starting with a special shout-out to Bernie and Grace at the Executive Lounge for their exceptional help and superb coffee! All the other staff were also very nice, and the desserts by the plump chef at breakfast were incredibly amazing. It was a perfect travel experience, full marks. Now for the specifics. From the check-in date, the experience was top-notch. For my 4-day trip, the front desk offered a room upgrade at the minimum extra cost, allowing my whole family to enjoy a full river view plus executive benefits throughout our stay. The rooftop swimming pool was fantastic; the water quality was perfect, and swimming naked at night didn't feel uncomfortable at all. My baby practically lived in the pool and executive lounge for several days. The breakfast was more Western-style, with unbeatable desserts. The ice cream and donuts were outstanding. The Executive Lounge is on the 28th floor, and lunch is à la carte. I highly recommend the foie gras and wagyu burger – absolutely fantastic. The beef was cooked to perfection, and the tenderness of the foie gras and beef complemented each other beautifully. For afternoon tea, there were various coffee options, and the cappuccino and iced latte I tried were both excellent. The light dinner in the evening was more than sufficient for a traveler; the creamy mushroom chicken stew, grilled sausages, and curry beef left a very deep impression. Finally, let's talk about the room and hotel environment. Kempinski perfectly replicated the essence of classic elegance. While the room facilities might seem a bit dated, the hotel redefined luxury with its tangible comfort. The room temperature was always just right, and the experience with personal garments, towels, and bedding made you unconsciously indulge in the luxury. Even the blankets by the pool were warm, truly embodying the idea of 'warm service.' Lastly, to pick a bone, I'll offer some limited suggestions as a guest: Firstly, with the economic downturn, family travel will gradually become mainstream. Breakfast could add some kid-friendly items like smiley potato fries, ketchup, and bolognese pasta, which wouldn't significantly increase costs. Secondly, the glass needs cleaning, especially the panoramic glass at the pool, as it affects the view. I can't come up with a third point because the experience was truly excellent. I hope they continue their efforts. As a long-established luxury hotel in the 'center of the universe,' it needs to uphold not only its style and culture but also persistent passion and warmth. I will definitely visit again. (The ice cream wasn't replenished; it was photographed after closing, which shows how popular it is!)

Great location, and the facilities are decent. It's super convenient to get to the North Bund, and Raffles City is right across the street for easy dining options. For taxis, you'll need to go to the intersection nearby for pick-up/drop-off as you can't park directly at the main entrance. This was my first time in all my years using Trip.com that I had to show the order number to the front desk when checking in. Usually, all hotels just need your ID or the name on the reservation. It was quite a novel experience. Even overseas, when there's a language barrier, showing the confirmation letter is usually fine, but not here – you absolutely need the order number…

The hotel is located very close to famous tourist destinations like The Bund & Yu Garden. There’s a mall right across the road with plenty of local restaurants. We booked 2 Queen-sized rooms for family of 3 adults & 3 children, and got 1 room free-upgraded to King-sized for more convinience. We were warmly welcomed by Lucas from FO - the only person can speak English we met during the whole trip to Shanghai. He managed to help us arrange the best room & offered reakfast for my 8-year-old kid. Delivery service is modern with the help of robot. It’s quite pity that when we arrived under heavy rain, there’s no bellman assisting us with luggages.

Very satisfied with this hotel! The location is superb, really close to the subway station, and the view of the river and the Oriental Pearl Tower is fantastic. There are also lots of convenient dining options nearby. The bed and pillows were very comfortable. The best surprise was the Dyson hairdryer – so many hotels have old, weak hairdryers, so this was a real plus. I couldn't seem to find any complimentary tea bags though? If there really aren't any, that would be a good improvement.

The reception team was very friendly and professional, and the room was clean. However, the bathroom was not at the expected level, and there was a lot of noise coming from the neighboring rooms. The room was also very small. In addition, there was disturbing construction and maintenance noise coming from the nearby building. When I booked the hotel, its rating seemed excellent, but after staying there, I found it to be average rather than excellent.

Great location, very convenient for getting around. The view from the hotel window was lovely. I booked two different room types for two nights. The 1.2m and 1.5m beds are perfect for families traveling with a baby, and it's also a great spot for coffee lovers.

The hotel is very close to metro, very clean, and staff of front table are very friendly and helpful, they upgrade my room when arrival. The location is surrounding with a lot of eating areas only steps away. I recommend it and will be back again.

Great value for money, especially for its location. From the higher floors, you can see all the famous landmarks, and the night view is particularly stunning. The hotel is right next to Waibaidu Bridge and the Bund, and Nanjing Road is also within walking distance, perfect for a stroll. The service was excellent too, big thanks to Xiao Wang, Xiao Song, and Chacha! Even though my stay was short, I had a fantastic overall experience!

The location is perfect for Shanghai travel, near different Metro stations, several hunder meters from the best part of The Bund. The vintage building perfectly matched the vibe of Shanghai and staying here feel like travel in time. The view at high floors are excellent and able to see the Oriental Pearl Tower. The facilities are modern. The light switches in the room is traditional and easy to use. Just the front door has several high steps (the staff are very helpful) and the water pressure in bathroom is suboptimal.