Aloft Langkawi Pantai Tengah

When we checked into the hotel at night, we thought that the room we booked was sold out. The front desk attendant called her supervisor over and kept mumbling. I asked her if there was anything wrong. She said no. However, I booked 2 rooms but we were on separate floors. The room I checked into was not big but there were a lot of two-layer packages in it, and the room was at the end of the corridor. It felt like a temporary room. However, my friend's room was big and there was no such pile of things. The next night, I went to the front desk to ask the attendant who checked me in yesterday. She seemed very nervous and did not dare to explain to me directly. She waited for a long time and called her supervisor. The supervisor was very arrogant and said that the description of the picture I saw on Ctrip was that Ctrip had put the wrong picture. I asked him why my friend's room was the same as the description on Ctrip. He said that it was because he had upgraded his room. I said that since my room was upgraded, why didn't the attendant who checked me in yesterday explain it to me clearly. I repeatedly asked her if the rooms on different floors were the same. She said they were the same and told me not to worry. The supervisor said that their room occupancy rate was high and they did not have the room I booked. I said I booked your room two months in advance. Didn't you arrange the room according to the booking time? He said they arranged the room according to the check-in time. What a speechless explanation. I asked why such a small room needs to be filled with so many things? He said it was a hotel setting. I asked why my friend's room didn't have this thing? He said it was related to the floor. Anyway, his attitude was that the hotel front desk did nothing wrong, but we checked in late. I paid for the room and it was not a cheap room. You still use the Marriott brand. This is the worst experience I have had in the three hotels in Malaysia.

Because it is owned by the Marriott Group, I think the hotel will be guaranteed in all aspects. Check-in at 15 o'clock is strictly in accordance with the "international" regulations. However, my friend's room was told that the room was not ready yet, but the white man in front of the queue was Already got a room. After waiting for half an hour to get the room, I reported the situation to the platform, and the platform actively handled the matter. I have to praise Ctrip's processing speed here, which is very fast. The hotel room environment is not bad. Check the bedsheets. There may be holes. People in Southeast Asia generally have a slow pace. After all, they don't need to roll it.