Mercure Feitian Hotel (Lanzhou Xiguan Cross Zhengning Road)

Mercure Feitian Hotel (Lanzhou Xiguan Cross Zhengning Road) Reviews

Mercure Feitian Hotel (Lanzhou Xiguan Cross Zhengning Road)

No.383 Baiyin Road, Lanzhou, ChinaView Hotel Details
Mercure Feitian Hotel (Lanzhou Xiguan Cross Zhengning Road)
Mercure Feitian Hotel (Lanzhou Xiguan Cross Zhengning Road)Mercure Feitian Hotel (Lanzhou Xiguan Cross Zhengning Road)Mercure Feitian Hotel (Lanzhou Xiguan Cross Zhengning Road)
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Mercure Feitian Hotel (Lanzhou Xiguan Cross Zhengning Road) Guest Reviews

4.5/5
Good
758 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.6
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All Reviews(758)
Positive reviews(731)
Reviews with photos/video(77)
Near shopping area(77)
Convenient for shopping(60)
Friendly front desk staff(59)
Classy environment(52)
Delicious breakfast(52)
Easy to get around(51)
Many amenities(17)
Has rooms for families(4)
Negative reviews(27)
Guest User
Selected Family Room
Stayed in Sep 2023
Friends
17 review
4.5/5
Great
Posted on Oct 2, 2023
This is not part of Mercure branch we all think. They have an English name at the lobby which is nothing close to that name so I don’t know why it’s called mercure here. Nevertheless the room was good, staff nice but no English at all. It’s far from subway station and it’s very hard to get taxi-didi so this was a bit troublesome
Response from Property: Hello, thank you for your stay. We serve every guest with care and dedication. What we want to bring to our guests is the best experience, with the care and attention of our friends, so that even in a strange city, you won't feel lonely. Thank you for your support, which moved us very much. The elegant large bed room has an area of 15 square meters. Next time, you can experience our boutique room style, which has a large space. The hotel is located in the city center, 350 meters away from the night market on Zhengning Road, 5 minutes' walk, 1.4 kilometers from Zhongshan Bridge, and about 20 minutes' walk. It's very convenient to travel, and I hope to receive your 5-star review next time. Wishing you a happy life!
Guest User
Boutique Cozy Suite (Sofa, fridge)
Stayed in Aug 2021
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 23, 2021
It is a very nice, clean, and quiet hotel with friendly and very helpful staff. The hospitality and service throughout the hotel is excellent. A very nice restaurant with great menu (for me anyway). Location was ideal for me, a mix of walking and taxis to places further afield. The room itself was very comfortable, spotlessly clean, super bed, bathroom great, room temperature just right etc. etc. As I was touring a few places in Gansu province I used Apsaras Hotel as my base and stayed there 3 times over about 6 weeks. Each time was the same excellent standard and I have nothing negative to say whatsoever. Thank you manager Qing Yun and all the staff at Apsaras for a very relaxing and pleasant stay (Andy, UK).
Response from Property: Dear guests, I'm glad to be recognized by you. The purpose of the hotel is to provide you with a warm, comfortable and home like check-in experience, and create a harbor for physical and mental liberation and rest. The hotel is located in the central urban area of Lanzhou with very convenient transportation. There are mainly commercial, entertainment and shopping centers nearby, near Zhengning road snack street and Zhongshan Bridge. Your satisfaction is our greatest encouragement. We look forward to your coming again and wish you a happy life!
Guest User
Comfy Room (Double bed)
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The hotel service is very good, basically all requests are met (reasonable), and the response is fast. We went late during the holidays, and the ordinary double bed rooms were probably booked out, so we were upgraded to a suite for free. The Zhengning Road Night Market is less than 1km away from the hotel, which is quite convenient. The overall accommodation experience is not bad.
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Response from Property: Dear guest: Hello! Thank you for your five-point review! Thank you for your generous praise and strong recommendation! The hotel is located in a bustling street, with the bustle and convenience of the city. Home is a safe haven, a cozy nest, and a warm corner of the body and mind. There is a home only when there is love. The hotel has always hoped to use its own caring and warmth to become the home away from home in your heart. For your trust, we will persevere and look forward to your next home!
Hemaheshui
Elegant Room (Double bed)
Stayed in Jan 2024
Other
4 review
3.7/5
Posted on Jan 25, 2024
The hotel is quite satisfactory, the service attitude is very good, but the bath water is sometimes hot and sometimes cold, which makes people worry about catching a cold. Lanzhou is not a plateau, and the Mercure series hotels are not cheap. The hardware is so worrying.
Original TextTranslated by Google
Response from Property: Hello! Welcome to Feitian Mercure Hotel. It is our honor to have you stay here, but we apologize for not satisfying you. If you have any questions during your stay, please call the front desk and we will do our best to solve them for you. We have contacted the engineering department to check the hot water problem in the room. We hope to get your 5-star praise next time. I wish you a happy life!
Guest User
Comfy Room (Double bed)
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 13, 2024
This hotel is pretty good. The service staff is very nice, especially the front desk staff, who are very polite. Whatever I need is provided in a timely manner. The room is very clean, the location is also good, the environment is comfortable, and the stay is very good. Next time I come to Lanzhou, I will choose this place again.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your five-point review! Thank you for your generous praise and strong recommendation! The hotel is located in a busy street, 750 meters away from Zhengning Road Night Market, 5 minutes walk, 1.4 kilometers away from Zhongshan Bridge, about 20 minutes walk, with the bustle and convenience of the city. Home is a sheltered harbor, a cozy nest, and a warm corner of the body and mind. There is a home only when there is love. The hotel has always hoped to use its own caring and warm heart to become the home away from home in your heart. For your trust, we will persevere and look forward to your next home!
Fengdejijieba
Business Cozy Suite (Sofa, fridge) (Special promotion)
Stayed in May 2024
Other
2 review
5.0/5
Outstanding
Posted on May 11, 2024
Very good, very close to Zhongshan Bridge, and quiet in the bustling. The price is also cheap. It's a suite~ The beauties at the front desk are also very enthusiastic~ Help me carry my things
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Response from Property: Hello, I am so excited to see your simple but profound praise and recognition of our service. The hotel strives to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. The hotel is located in a busy street, 750 meters away from Zhengning Road Night Market, a 5-minute walk, and 1.4 kilometers away from Zhongshan Bridge, which is about 20 minutes' walk away. Feitian Mercure Hotel is a young and vibrant hotel that shows its unique charm to guests with its simple style and warm and considerate service. Your encouragement is the greatest support for the hotel. We will serve every family member with our heart and look forward to meeting you next time!
Xiangchuankuchadeyu
Elegant Room (Double bed)
Stayed in Oct 2023
Business travelers
24 review
5.0/5
Outstanding
Posted on Oct 29, 2023
Stayed here several times, as always, clean and sanitary, excellent location, Yellow River Iron Bridge, Zhengning Road Night Market, Zhangye Road Pedestrian Street, Dazhong Lane Night Market, just stroll around, I will patronize next time
Original TextTranslated by Google
6/7
Response from Property: Dear guests, hello! Thank you for choosing to stay at our Feitian Mercure Hotel. Your satisfaction is our motivation. We will continue to uphold the concept of quality and service to welcome every guest. The hotel has added a laundry room equipped with washing machines and dryers. We have always been committed to quality service, clean hygiene, and room supplies are strictly disinfected. The hotel is located in the city center, 600 meters away from Zhengning Road Night Market, a 5-minute walk, and 1.4 kilometers away from Zhongshan Bridge, about 20 minutes walk. It is very convenient to travel. I look forward to meeting you again and wish you a happy life!
Guest User
Comfy Room (Double bed)
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The service is very considerate, the hygiene is good, the towels are sterilized and individually packaged, which is very good, convenient for travel, close to Zhongshan Bridge and the night market, you can walk there, the price is not expensive, and the cost performance is very high
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Response from Property: Our hotel is just as you said, the location is very convenient, 350 meters away from Zhengning Road Night Market, 5 minutes' walk, 1.4 kilometers away from Zhongshan Bridge, about 20 minutes' walk. The hotel has always been adhering to the high cost performance and treats every family member seriously. The room hygiene is changed for each guest according to strict standard procedures, and towels and cups also have strict disinfection procedures, so that every guest can live in peace and comfort. Your encouragement is the greatest support for the hotel. We will serve every family member attentively and look forward to meeting you next time!
Guest User
Selected Family Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 23, 2024
This hotel was recommended by a friend. It's my first time staying here. The environment is nice, the sanitation is clean, the service is good, the location is in the city center, and the price is affordable. It's very good. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am so excited to see your simple but profound praise and recognition of our service. The hotel strives to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. The hotel is located in a bustling street, 750 meters away from Zhengning Road Night Market, a 5-minute walk, and 1.4 kilometers away from Zhongshan Bridge, which is about 20 minutes' walk away. Feitian Mercure Hotel is a young and vibrant hotel that shows its unique charm to guests with its simple style and warm and considerate service. Your encouragement is the greatest support for the hotel. We will serve every family member with our heart and look forward to meeting you next time!
Qianzouma
Elegant Room (Double bed)
Stayed in Apr 2024
Friends
2 review
5.0/5
Outstanding
Posted on Apr 17, 2024
The service attitude is very good, the place is clean and hygienic, and it is convenient to eat and travel around. It is cost-effective. It is also close to the snack street. It takes at most five minutes to walk there. The lady at the front desk is also very nice.
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise! We are very pleased to receive your trust and recognition. We will cherish this trust, continuously improve service quality, and create a more comfortable and warm accommodation experience for every guest. The hotel is located in the city center, 350 meters away from Zhengning Road Night Market, a 5-minute walk, and 1.4 kilometers away from Zhongshan Bridge, which is about 20 minutes' walk. It is very convenient to travel. We look forward to serving you again and bringing you more beauty and surprises!
Daixu9
Selected Family Room
Stayed in Oct 2023
Family
2 review
4.7/5
Amazing
Posted on Oct 5, 2023
It's not far from Xiguan Food Street. The breakfast is quite satisfactory. The main thing is that it is hygienic and clean. The important thing is that the toiletries are packaged. The bed was okay, but there was a little bit of car noise from the road. Value for money is okay
Original TextTranslated by Google
Response from Property: Hello, thank you for your stay. We serve every guest with our heart. What we want to bring to our guests is the best experience, which is thoughtfulness and care from friends, so that you will not feel lonely even in a strange city. . Thank you for your support, we are also very touched. Next time you can experience our boutique room type, which has a lot of space. Close to the courtyard, relatively quiet. The hotel is located in the city center, 350 meters away from the Zhengning Road Night Market, a 5-minute walk, and the Zhongshan Bridge is 1.4 kilometers away, about a 20-minute walk away. It is very convenient to travel. I hope to get your 5-star rating next time, and I wish you a happy life!
Guest User
Cozy Standard Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 27, 2024
The lady at the front desk has a great temperament, is elegant and harmonious, and has a very good attitude. The room is clean, tidy, spacious, and affordable. It is the best choice for traveling. It is very close to the train station and subway station, making travel convenient!
Original TextTranslated by Google
Response from Property: Dear friend, I am very happy to receive such a high evaluation from you. I hope you can regard Feitian Meiju as your home away from home in the future, so that every guest who comes to Feitian Meiju can feel the warmth of home. High-quality service and high cost performance are our standards! We are well aware that only with unremitting efforts can we do better. We look forward to meeting you again. The hotel is located in the city center, 350 meters away from Zhengning Road Night Market, a 5-minute walk, and 1.4 kilometers away from Zhongshan Bridge, about 20 minutes walk. It is very convenient to travel. I wish you a happy life!
Guest User
Comfy Room (Double bed)
Stayed in Mar 2024
Other
1 review
5.0/5
Outstanding
Posted on Mar 7, 2024
Good service! Good hygiene! High cost performance! The front desk was also very enthusiastic and patient in answering any questions I asked. It is very close to Zhengning Road Night Market, Yellow River Iron Bridge, and Zhangye Road Pedestrian Street. It takes only a few steps to walk to the station. The transportation is also very convenient. The hotel is also eye-catching and easy to find. I personally think it is very good. I will come here again next time I have the chance!
Original TextTranslated by Google
Response from Property: Hello! Thank you for your careful review. Your satisfaction is our motivation. We will continue to uphold the concept of quality and service to welcome every guest. The hotel is located in the central urban area of ​​Lanzhou, with very convenient transportation. There are mainly commercial, entertainment and shopping centers nearby, and it is close to Zhengning Road Snack Street and Zhongshan Bridge. It is our greatest honor to get your recognition, and it also gives us great motivation to continuously improve and innovate in our future services. I wish you a happy life!
Guest User
Cozy Standard Room
Stayed in Sep 2023
Business travelers
10 review
4.0/5
Very Good
Posted on Nov 27, 2023
The hotel is located next to the viaduct. The environment is not good. It is close to the night market. The facilities are OK, not very new. The service is OK. There are few breakfast shops around, so it is inconvenient to have breakfast.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at our Feitian Mercure Hotel. Your satisfaction is our motivation. We will continue to uphold the concept of quality and service to welcome every guest. The hotel has added a laundry room equipped with washing machines and dryers. We have always been committed to quality service, clean hygiene, and room supplies are strictly disinfected. The hotel is located in the city center, 350 meters away from Zhengning Road Night Market, a 5-minute walk, and 1.4 kilometers away from Zhongshan Bridge, about 20 minutes walk. It is very convenient to travel. I hope to get your 5-star praise next time. I look forward to meeting you again and wish you a happy life!
Guest User
Boutique Cozy Suite (Sofa, fridge)
Stayed in Aug 2023
Family
18 review
5.0/5
Outstanding
Posted on Aug 20, 2023
The hotel is close to the center of Lanzhou and has a parking lot. The service staff are all very nice. The two single beds can be put together, which is suitable for families with children. The hotel is also very soundproof. Although there is no freshly cooked pasta for breakfast, it is quite complete and there is no crowding for breakfast. Recommended!
Original TextTranslated by Google
Response from Property: Dear friend, thank you for choosing Feitian Mercure Hotel. We are so happy to see your heartwarming comments that we burst into tears. Your affirmation is our motivation to keep working hard. We hope that now and in the future we can always satisfy you and make you feel warm. Unfortunately, good times are always so short. I hope Feitian Mercure Hotel will be the warmest and most unique one in your memory! The hotel is located in the city center, 350 meters away from Zhengning Road Night Market, a 5-minute walk, and 1.4 kilometers away from Zhongshan Bridge, which is about 20 minutes' walk. It is very convenient to travel. I wish you a happy life!