Mercure Lanzhou Zhengning Road Hotel Reviews
Mercure Lanzhou Zhengning Road Hotel
No. 11 Yongchang Road, Chengguan District, Lanzhou City, Gansu Province, China, Chengguan District, Lanzhou, Gansu, ChinaView Hotel Details
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Mercure Lanzhou Zhengning Road Hotel Guest Reviews
4.8/5
Excellent
2651 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2651)
Positive reviews(2631)
Reviews with photos/video(386)
Delicious breakfast(271)
Convenient for shopping(238)
Near shopping area(205)
Friendly front desk staff(174)
Large rooms(128)
Would stay again(100)
Has rooms for families(21)
Excellent TV(17)
Negative reviews(20)
YOKE KWAI
Family Room
Stayed in Jun 2024
Family
24 review
Outstanding
Posted on Jul 5, 2024
Another wonderful experience at Mercure, but this time is at Lanzhou. The hotel is nice and in a great location, very close to the Zhengning road night market, and there are many restaurants downstairs. The room is clean and spacious and equipped with a smart toilet. The breakfast is rich, and the beef noddles are delicious. Friendly front desk service. Highly recommended.
Response from Property: Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Cammienoodle
Superior Double Room
Stayed in Apr 2024
Couples
8 review
Outstanding
Posted on Apr 18, 2024
Excellent location and a beautiful room! The amenities were all well kept and the place was close to lots of food, shopping and a nice stroll down to the river for sightseeing. The noodles at the breakfast bar were incredible! Don’t skip them. I’d recommend anyone visiting Lanzhou to stay here.
Response from Property: Hello! Thank you for choosing Mercure Hotel. No matter how much advertising there is, it is not as good as word of mouth. We always attach great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Lanzhou easy, pleasant and smooth. We look forward to your visit again to experience the different style of Mercure. Wish you all the best.
Guest User
Superior Room (2 beds)
Stayed in Dec 2023
Couples
1 review
Outstanding
Posted on Jan 2, 2024
Good location, near walking street and many tourist attractions , Staff is very nice and good service, very nice room.
Guest User
Superior Room (2 beds)
Stayed in Dec 2023
Family
13 review
Outstanding
Posted on Dec 23, 2023
Another wonderful experience at Mercure, but this time is at Lanzhou. The hotel chain is very consistent internationally, high standard, quality service, good smell, nice lighting, and great location. This one is 1 min walk away from the famous night market, and 10 kuai taxi ride to the most tourist attractions, and main train station. The breakfast provided is free and delicious. They can host foreign passport holders. Recommend!
Remi L.
Suite
Stayed in Jun 2024
Couples
14 review
Outstanding
Posted on Jun 28, 2024
Staff is friendly and the room are clean. I recommend.
Guest User
Deluxe Double Room
Stayed in Jul 2023
Solo travelers
28 review
Posted on Jul 9, 2023
It was pretty terrible. While I didn't expect any staff to speak English (welcome to China!), I didn't expect the receptionist to lose the registration slip out of my passport and blame me for it; even though he found it in the room with the photocopier beyond my reach!
Bed was OK but AC was non-existent and it made for a sleepless night. Mercure should be ashamed of themselves. I no longer trust this company.
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the details, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience when you next stay, and we sincerely invite you to come again.
IN GI
Superior Room (2 beds)
Stayed in May 2024
Couples
5 review
Outstanding
Posted on May 15, 2024
Excellent!
Denis
Deluxe Double Room
Stayed in Oct 2021
Other
44 review
Outstanding
Posted on Oct 8, 2021
Very new hotel. All the facilities and rooms are very fresh. Good service and location. Good price to quality option in Lanzhou.
Guest User
Guestroom (2 beds)
Stayed in Jun 2024
Family
2 review
Outstanding
Posted on Jun 30, 2024
The hotel is very conveniently located, very close to the Zhengning Road Night Market, and there are many restaurants downstairs. The room is spacious and bright, very quiet, with good sound insulation, and very good hygiene. They also specially provided children with toiletries and slippers. I will stay here again next time I come, and I can also store my luggage in the hotel when I leave. The ladies at the front desk are also very enthusiastic.
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Response from Property: Dear Guest: Hello: I am very happy that so many people have left a deep impression on you. I also hope that this beautiful city and the enthusiastic Mercure Hotel people can leave you with a good memory. I look forward to your next visit and wish you all the best.
Guest User
Deluxe Double Room
Stayed in Jun 2024
Friends
3 review
Outstanding
Posted on Jun 30, 2024
Not bad, I was upgraded to a suite for free, the environment is very good👍Quiet, very close to the snack street of Zhengning Road, very convenient! Good service attitude👍I will choose Mercure Hotel next time
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Friends
1 review
Outstanding
Posted on Jun 30, 2024
The hotel upgraded the room type for free. The room is clean and spacious, with complete facilities and equipped with a smart toilet. The location is excellent, close to the Zhengning Road Night Market, convenient for travel, and the lobby also provides tea for guests to enjoy 👍
Original TextTranslated by Google
Response from Property: Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Superior Double Room
Stayed in Jun 2024
Family
4 review
Outstanding
Posted on Jun 15, 2024
Overall good. The location is OK. It is close to Zhengning Road Night Market. It is not far from Zhangye Pedestrian Street, Dazhong Lane and Zhongshan Bridge. It is convenient for travel. The service attitude of the front desk, customer service staff and security guards is very good. The room has been upgraded for free. There is a restaurant on the second floor of the hotel. There is a gym and laundry room on the fifth floor. I will book here next time.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your choice is our greatest honor every time, and your consistent support makes us feel very happy. We look forward to meeting you again!
Guest User
Superior Double Room
Stayed in Jun 2024
Couples
13 review
Outstanding
Posted on Jun 17, 2024
I am a travel expert. This is my first time staying at Mercure Hotel. It is amazing! Very satisfied! The facilities are complete, and they are all new decorations. I like the French style so much. Every part of the room reflects romance, and every detail is amazing. The bathroom is all copper French style, the bed design is also great 👍🏻, and the coffee table sofa is particularly beautiful! The environment is elegant, the service is thoughtful and enthusiastic, the beautiful sister who cleans the room is very good, the beautiful and handsome men at the front desk are particularly enthusiastic, the restaurant is also very beautiful, the breakfast is rich and delicious, the Zhengning Road Night Market and Food Street are at the door of the hotel, and it is very close to Zhongshan Bridge, Zhangye Pedestrian Street, and Dazhong Lane. The stay experience is first-class. I will stay at Mercure Hotel next time and recommend it to friends! A wonderful trip to Lanzhou plus a wonderful experience at Mercure Hotel is simply amazing!
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Response from Property: Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Mercure Hotel will always stand in this city, waiting for your arrival! See you there! Wish you always smile ^_^!
Guest User
Family Room
Stayed in Jun 2024
Friends
43 review
Outstanding
Posted on Jun 15, 2024
The first time I came to Lanzhou, I accidentally chose the Mercure Hotel Zhengning Road in Chengguan District. I was not disappointed. The hotel is in a great location and is very convenient to Zhongshan Bridge and Zhengning Road Night Market. The room is large and clean! The waiter is warm and generous
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your choice is our greatest honor every time, and your consistent support makes us feel very happy. We look forward to meeting you again!
Guest User
Superior Double Room
Stayed in Jun 2024
Family
19 review
Outstanding
Posted on Jun 9, 2024
The kids chose this hotel because there is a gym. The room delivery is fast and the breakfast ramen is delicious. There are few subway lines in Lanzhou. You need to take a taxi to the subway station or share a bicycle to take the subway. There is a night market snack street next to the hotel. I must praise the snack street in Lanzhou. It is clean and well managed. There are trash cans next to each stall.
Original TextTranslated by Google
Response from Property: Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Mercure Hotel will always stand in this city, waiting for your arrival! See you there! Wish you always smile ^_^!