Yuluxe Lanzhou Reviews
Yuluxe Lanzhou
No.1 Baiyin Road, Chengguan District, Lanzhou, Gansu, ChinaView Hotel Details
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Yuluxe Lanzhou Guest Reviews
4.8/5
Excellent
1964 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1964)
Positive reviews(1932)
Reviews with photos/video(246)
Friendly front desk staff(167)
Awesome amenities(158)
Near shopping area(93)
Convenient for shopping(86)
Delicious breakfast(82)
Well designed(53)
Well decorated(37)
Excellent afternoon tea(9)
Negative reviews(32)
Guest User
Boutique Queen Room
Stayed in Oct 2024
Couples
12 review
Amazing
Posted on Oct 14, 2024
Great hotel, clean rooms and very nice and helpful stuff. Our room was upgraded without us asking
Response from Property: Dear Guest, thank you for your trust and recognition. We are delighted to receive your praise for our hotel. We will share your feedback with our team and continue to uphold our brand service standards, striving to exceed every guest's expectations for an exceptional stay. We sincerely look forward to your next visit. — Allen Li, Marketing Manager, YULUXE LANZHOU
Guest User
Superior Queen Room
Stayed in Apr 2024
Solo travelers
1 review
Very Good
Posted on Apr 24, 2024
The Chinese restaurant that serves Huaiyang cuisine is very good. The hotel is in traditional Chinese style, very elegant and staff are friendly. If you live on the side next to the High School, it could be noisy in the morning.
Response from Property: Dear guest, we are glad to receive your recognition and praise for our hotel. Lanzhou Zhongshan Linmaoyu Hotel creates a Chinese classical style, integrates the design concept of Chinese cultural heritage, and strives to create unique oriental service. We will share your comments with the team, and in the future work, we will continue to adhere to the brand service standards, strive to bring every guest an experience beyond expectations, and sincerely look forward to your visit again. —— Allen Li, Marketing and Media Manager, Lanzhou Zhongshan Linmaoyu Hotel
Guest User
Superior Queen Room
Stayed in Jan 2024
Business travelers
1 review
Outstanding
Posted on Jan 11, 2024
Jessica good
Valan
Superior Queen Room
Stayed in Oct 2024
Solo travelers
6 review
Outstanding
Posted on Oct 15, 2024
Chinese hotel style, comfortable bedding, and many choices for dining nearby. The environment is relatively quiet, and the service is not disturbing. It is suitable for travel accommodation. I was in a hurry to eat noodles in the morning and did not eat in the hotel. The breakfast situation is unknown, but it should be OK.
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6/10
Abk
Deluxe Queen Room
Stayed in Oct 2024
Couples
10 review
Outstanding
Posted on Oct 15, 2024
The hotel is in a prime location in Chengguan District, next to the famous Nanguan Night Market and Wuquanshan Park, two kilometers away from Zhongshan Bridge (the first bridge of the Yellow River), and the Han Jiugong beef noodles opposite are very delicious. The waiters are of good quality, patiently answering customers' needs and trying their best to provide services. I booked a deluxe room with complete facilities, warm and comfortable rooms, and a special tea-tasting sofa for drinking tea and taking a short rest. There is also a bathtub, rich breakfast, and authentic Lanzhou ramen. The stay is quiet and worth a thumbs up👍. It should be noted that there are many delicacies in the Nanguan Night Market, and the sanitary conditions need to be improved. It is better to watch more and move less.
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Response from Property: Dear guests, we are very grateful for meeting you at Zhongshan Linmaoyu Hotel Lanzhou! Zhongshan Linmaoyu Hotel Lanzhou is located in the core business district of Chengguan District, close to the National Customs Street, Zhengning Road Night Market, and Wuquanshan Park, where you can experience the unique customs of Lanzhou up close. We strive to make you feel beautiful and comfortable throughout your stay! We hope that Zhongshan Linmaoyu Hotel Lanzhou will become your home in Lanzhou! —— Allen Li, Marketing and Media Manager of Zhongshan Linmaoyu Hotel Lanzhou
Shaibuheidexiaogangpao
Deluxe Queen Room
Stayed in Oct 2024
Family
15 review
Very Good
Posted on Oct 8, 2024
I felt that it was not as comfortable as the first time I stayed here. The room was still the same. Maybe it was the peak period for the National Day. The cleaning was not as good as before. There were some stains on the towels. The elevator seemed to be very small during the peak hours. The cleaning of the room needs to be improved. I saw a lot of hair that did not belong to us.
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Response from Property: Dear guests, we are very glad to receive your recognition and praise for our hotel. Lanzhou Zhongshan Linmaoyu Hotel creates a Chinese classical style, integrates the design concept of Chinese cultural heritage, and strives to create unique oriental service. Regarding the hygiene issue you mentioned, we will pay attention to it and strengthen training to prevent similar problems from happening, so that every guest can have a satisfactory stay experience. In the future work, we will continue to adhere to the brand service standards, strive to bring every guest a stay experience beyond expectations, and sincerely look forward to your visit again. —— Allen Li, Marketing and Media Manager, Lanzhou Zhongshan Linmaoyu Hotel
Sahaladeshazio
Superior 2-bed Room
Stayed in Oct 2024
Family
26 review
Amazing
Posted on Oct 7, 2024
Style: It is a new Chinese style hotel.
Location: Very good, it is very convenient to go to various urban areas in Lanzhou.
It has its own independent parking lot, which is great and free.
The management of the hotel is also in place, very humane, and the quality of the front desk lady is very high.
The bed is very comfortable. Travel optional
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6/7
Response from Property: Dear guests, we are very grateful for meeting you at Zhongshan Linmaoyu Hotel Lanzhou! Zhongshan Linmaoyu Hotel Lanzhou is located in the core business district of Chengguan District, close to the National Customs Street, Zhengning Road Night Market, and Wuquanshan Park, where you can experience the unique customs of Lanzhou up close. We strive to make you feel beautiful and comfortable throughout your stay! We hope that Zhongshan Linmaoyu Hotel Lanzhou will become your home in Lanzhou! —— Allen Li, Marketing and Media Manager of Zhongshan Linmaoyu Hotel Lanzhou
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Family
6 review
Outstanding
Posted on Oct 6, 2024
The location is very good, it is very convenient to go to attractions and night markets. The room is clean and the service is also very good. There are beef noodles and pancakes for breakfast. The cleaner saw that there were three of us and gave us 6 bottles of water every day
Original TextTranslated by Google
Response from Property: Dear guests, we are very grateful for meeting you at Zhongshan Linmaoyu Hotel Lanzhou! Zhongshan Linmaoyu Hotel Lanzhou is located in the core business district of Chengguan District, close to the National Customs Street, Zhengning Road Night Market, and Wuquanshan Park, where you can experience the unique customs of Lanzhou up close. We strive to make you feel beautiful and comfortable throughout your stay! We hope that Zhongshan Linmaoyu Hotel Lanzhou will become your home in Lanzhou! —— Allen Li, Marketing and Media Manager of Zhongshan Linmaoyu Hotel Lanzhou
Yanggeer
Superior Queen Room
Stayed in Sep 2024
Family
15 review
Posted on Oct 1, 2024
Facilities: 1. There is no hot air in the air conditioner, and there is no solution to the cooling measures. The reply said that Lanzhou will only provide warm air conditioning in November👀, I was speechless, but anyone who has stayed in a star hotel knows that the hotel air conditioner is a hardware configuration, this reply is too evasive...
2. The parking lot was successfully entered in the early morning of the first day, but could not be entered on the second day. It said that there were no parking spaces. I don’t understand why the hotel that registered for 3 days could not see it clearly when checking in
Hygiene: So-so
Service: No toiletries...
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Response from Property: Hotel reply content:
Dear customer, hello! First of all, on behalf of all the staff of Lanzhou Zhongshan Linmaoyu Hotel, I would like to express my greetings to you and thank you for your stay. Providing customers with high-quality and flawless service experience is our mission and commitment. But unfortunately, from your feedback, I learned that the service we provided did not meet your expectations. For this, I deeply apologize! The hotel air-conditioning is central air-conditioning. According to the heating policy of Lanzhou City, the hotel is centrally heated. At the same time, it is the peak of National Day check-in, and the hotel parking spaces are tight. The registration of the license plate number is for your convenience to enter and exit the hotel parking lot multiple times without paying. Our colleagues have also arranged free parking for you in the parking lot near the hotel. If the guests need the hotel razor, we will arrange to deliver it to the room. We are deeply sorry for your stay experience this time. We will further improve our customer service and strive to bring you a perfect stay experience next time. We also look forward to your visit to Lanzhou Zhongshan Linmaoyu Hotel again in the near future. I wish you all the best and all your wishes come true! ——Hotel General Manager Aimee Zheng
Xiakeyoutiandi
Superior Queen Room
Stayed in Sep 2024
Family
5 review
Amazing
Posted on Sep 28, 2024
Service: Thoughtful and attentive, sent fruit pie. The room was upgraded, but the room type was not straight and had an angle.
Environment: Good location
Hygiene: Helped to change the bed sheets
Facilities: Good hardware. There was a problem with the drainage, which was not repaired in time, and the sound insulation of the window glass could be better
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your trust and affirmation. We are very happy to receive your recognition and praise for the hotel. Lanzhou Zhongshan Linmaoyu Hotel adheres to the 24-degree comfort service concept and provides guests with thoughtful services. We will share your comments with the team and continue to adhere to the brand service standards in the future work, strive to bring every guest an experience beyond expectations, and sincerely look forward to your visit again. —— Allen Li, Marketing and Communication Manager, Lanzhou Zhongshan Linmaoyu Hotel
Xiamodeluoye🍂
Superior Queen Room
Stayed in Sep 2024
Solo travelers
9 review
Outstanding
Posted on Sep 21, 2024
When traveling to Lanzhou, I stayed at the Yu Hotel because it is a five-star hotel under the Shimao Group. I was more assured of the quality of the hotel and the price was very affordable. The location of the hotel is also very good, and it is within walking distance of the Zhengning Road Night Market and the Nanguan Night Market. After checking in, Xiao Sun directly upgraded me to a deluxe room and gave me a breakfast. The room is very large, clean and comfortable, and it is equipped with a humidifier, which is very thoughtful. The breakfast is rich in variety, and there are freshly pulled and cooked beef noodles. I also enjoyed the Huaiyang buffet dinner at the hotel, which is very cost-effective and the taste is suitable for me as a southerner. I had a very pleasant stay at the Yu Hotel, and then stayed for another three nights. Xiao Ma and Xiao Li at the front desk were warm and polite, and still helped me upgrade the room. It was so satisfying to stay in such a high-quality hotel at such a price.
Original TextTranslated by Google
Response from Property: Dear guests, we are very grateful for meeting you at the Linmaoyu Hotel Lanzhou! The Linmaoyu Hotel Lanzhou is located in the core business district of Chengguan District, close to the National Customs Street, Zhengning Road Night Market, and Wuquanshan Park, where you can experience the unique customs of Lanzhou up close. The hotel has a Chinese classical style, integrates the design concept of Chinese cultural heritage, and strives to create unique oriental service. We will share your comments with the team, and in the future work, we will continue to adhere to the brand service standards, strive to bring every guest an experience beyond expectations, and sincerely look forward to your visit again. —— Allen Li, Marketing and Media Manager, Linmaoyu Hotel Lanzhou
Anban
Superior Queen Room
Stayed in Sep 2024
Couples
7 review
Outstanding
Posted on Sep 21, 2024
We arrived at the hotel at around 9pm. The front desk staff was warm and considerate. They also helped us upgrade the room type for free. The room was large, the facilities were new and clean. I will stay in this hotel again next time. I am very satisfied.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your trust and affirmation. We are very happy to receive your recognition and praise for the hotel. Lanzhou Zhongshan Linmaoyu Hotel adheres to the 24-degree comfort service concept and provides guests with thoughtful services. We will share your comments with the team and continue to adhere to the brand service standards in the future work, strive to bring every guest an experience beyond expectations, and sincerely look forward to your visit again. —— Allen Li, Marketing and Communication Manager, Lanzhou Zhongshan Linmaoyu Hotel
vera3721
Deluxe Queen Room
Stayed in Sep 2024
Couples
29 review
Outstanding
Posted on Sep 18, 2024
This is a very cost-effective hotel. The price of this 5-star hotel is almost the same as that of a 4-star hotel, and the rooms are even bigger than those of the same 4-star hotel. The bed is very comfortable, clean and new. The location is very close to the old night market and not far from Zhongshan Bridge.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your trust and affirmation. We are very happy to receive your recognition and praise for the hotel. We will share your comments with the team and continue to adhere to the brand service standards in the future work, strive to bring every guest an experience beyond expectations, and sincerely look forward to your visit again. —— Allen Li, Marketing and Communications Manager, Lanzhou Zhongshan Linmaoyu Hotel
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Travel with friends
1 review
Outstanding
Posted on Aug 25, 2024
The room was very good, the service was good, we left late and they extended our time for free, it was clean, tidy and hygienic, very convenient, you can eat beef noodles as soon as you step out the door, there are also hand-grabbed and barbecued meats, it's my first time here, but I like it very much, I will come again in the future.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your trust and affirmation. We are very happy to receive your recognition and praise for the hotel. Lanzhou Zhongshan Linmaoyu Hotel adheres to the 24-degree comfort service concept and provides guests with thoughtful services. We will share your comments with the team and continue to adhere to the brand service standards in the future work, strive to bring every guest an experience beyond expectations, and sincerely look forward to your visit again. —— Allen Li, Marketing and Communication Manager, Lanzhou Zhongshan Linmaoyu Hotel
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Family
1 review
Outstanding
Posted on Aug 4, 2024
Facilities: Complete
Hygiene: Clean
Environment: Comfortable
Service: Enthusiastic, the front desk lady recommended us places to eat and have fun, and the cleaning lady delivered the items we needed in a timely manner
Lobby bar tea: lemonade, three-in-one table
Mini bar beverages: Mini bar beverages are available
Original TextTranslated by Google
6/10
Response from Property: Dear guest, thank you for your trust and affirmation. We are very happy to receive your recognition and praise for the hotel. Lanzhou Zhongshan Linmaoyu Hotel adheres to the 24-degree comfort service concept and provides guests with thoughtful services. We will share your comments with the team and continue to adhere to the brand service standards in the future work, strive to bring every guest an experience beyond expectations, and sincerely look forward to your visit again. —— Allen Li, Marketing and Communication Manager, Lanzhou Zhongshan Linmaoyu Hotel