Travelocity website states check in is at 3:00. We got to the hotel a little after 3:00 and were told they were over booked and may not have the 2 bedroom suite available and if it is available we couldn’t get in before 4:00 because housekeeping was working on all the rooms. . I asked to speak to a manager who was not pleasant and had an attitude. She didn’t seem to care at all that we had an event to get to and that we had to get checked in so we could drop our stuff off and leave. I understand she was stressed out but she needs to handle the interactions with guests a little better. Wound up getting in our room just before 4:00. Hotel was decent enough except for the two six inch pieces of hair on the shower wall.