Hotels near MASP antiques and collector, Las Palmas

Basic hotel, cheap, and somewhat dated, but all I needed was a place to sleep while my husband was in hospital close by. Was clean, bathroom was spoiled by the toilet seat being at an angle and shifted suddenly when sat upon. Rather noisy, but city centre, so it came with the territory. Staff were friendly but fairly casual. My main problem was I initially booked for one night, as I had the offer of a room attached to the hospital, but I didn't know when that would be available to me. I explained the situation in my somewhat broken Spanish, and was offered another couple of nights at the hotel. I agreed to one more night, and paid for it. However a couple of hours later (and a couple of hours after hotel check out time) I was contacted by the hospital and offered a room, which was perfect for me. I told Hotel Valencia what had happened, and I would be checking out immediately. I'd expected a refund or at least a part refund as I hadn't stayed for the second night, although the room had been serviced that morning (still with the toilet seat from hell!) But no, no offer of a refund as a sign of goodwill just a casual goodbye. I realise technically they were within their rights to keep my payment but I was disappointed that they didn't waive my bill in view of my very stressful circumstances. Very disappointed at their attitude.

These apartments are in a great location near the beach, plenty of good restaurants in the area and a supermarket a couple of minutes walk up the road. The apartment was clean and modern, a bit smaller than I expected but comfortable. However there was two problems with the apartment, the sound proofing is rubbish and there was a distinct smell of stale smoke, smoking on the balcony with the doors open will easily allow the smoke to enter the apartment. There was a great combination shower with plenty hot water and the staff were very helpful.

We booked this for a 7 night stay via ***********. It was selected as was in a convenient location for our needs. There are positives and negatives: Positives: ＞ Polite, knowledgeable and friendly reception team available 24/7. ＞ Clean room and common areas ＞ Cleaners in alternate days, (albeit early) - so we put the ”Do not Disturb”notice on the door. ＞ Large, comfortable bed ＞ Excellent shower, plenty of hot water. ＞ Air conditioning (but we did not need to use it). ＞ Good kitchen facilities, microwave, fridge/freezer, toaster, coffee machine, kettle. Dishcloth, washing up rush and the towel supplied. Negatves:

The room is clean and tidy, very close to the bus station, the beach and the commercial street, friends who want to live in the north can choose!

Decent enough hotel however there are a few things that need to be changed as it is definitely not a 4 star. The swimming pool is not clean and needs to be properly maintained as birds use it for bathing and the roof top needs to be washed properly as there is bird poo where you need to walk. The air conditioning in our room didn’t work properly and only blew about the already hot air in the room. The mini bar fridge doesn’t work properly, anything in it is warm. The safe didn’t work so we weren’t able to put any valuables in it. It was not explained to us on arrival that sheets and towels would only be changed on request, this needs to be explained to guests on arrival if this is to be the case. The hotel is also very noisy and echoey. You can hear conversations from one end of the corridor to another and doors closing early in the morning are very loud, not great for sleeping past the beginning of the breakfast period at 7AM! Noise is also a problem if you have people above you, the constant shifting of furniture from the floor above was very irritating. Overall we had a decent stay in the hotel but these issues should be rectified as to say this is a 4 star hotel is misleading.

Very nice and clean, the staff were helpful and informative. Very close to beach ideal location. Multi storey car park near by rates not too bad. large screen tv with basic english channels. fridge included

My partner and I checked in on the 29th, in a comfort suite, room 206. When we arrived, staff were friendly and helpful, but the staff were not the issue. As we approached our room, the hallways, stairs, and particularly the mirror decorations were all dirty, setting the tone immediately. We got to our room, and quickly were disappointed. Although the facilities worked, with the exception of the cold shower, the cleanliness of the room was shocking. What we had been promised was not what we received. From the marks on the walls, to the mould in the shower, the entire place was just poor. We informed the receptionist, who was polite, and he told us the cleaner would do a once over. Even after this, we found that the only thing that had really been cleaned was the inside of the fridge. We were told that the black mould in the shower was not actually dirt, and neither was the marks over the walls, they were just ‘wear and tear’. We checked out early, and we’re genuinely shocked at our experience. I would say the reviews do not do the place justice from our experience.