Songtsam Lhasa Linka

服務環境沒得説

The hotel environment is very good, and the facilities and equipment are quite good. The service and attitude of each service staff are very good.

The first time I went to Lhasa, I stayed at Songtsam Linka. I had a very good experience at first, because its hotel facilities are relatively new, giving you a special feeling of entering Lhasa. The hygiene is also very clean. It is a small independent room, and there are several guests in the independent mobile room. But they don't disturb each other. The environment is even better. In the place with blue sky and white clouds in Lhasa, coupled with the unique geographical environment of this hotel, it is very quiet and secluded. As for the service, I can only say that there are no major mistakes, but the emergency response ability is too poor. When encountering emergencies, the service staff did not make me feel that they handled it well, and their ability to solve problems needs to be strengthened. We have also communicated with the person in charge of the hotel. Next time if we encounter conflicts with hotel guests, I hope we will do better in the future, instead of just apologizing and making peace. Diffuse oxygen supply: This is really a very important system. After all, Lhasa is still at a very high altitude, and rest at night is very important. With this oxygen supply system, you can really sleep well at night, and their bedroom shading effect is very good. Once the curtains are drawn and the lights are turned off, it is pitch dark and very quiet. It is really nice to sleep. Daily afternoon tea (only available in the designated afternoon tea area of ​​the hotel): We did not have afternoon tea due to time constraints. Welcome fruit: The welcome fruit is not very delicious, especially sour, and it feels like it has been left for a long time. Then they will make the bed for you at night, and they will give you the Tremella soup they prepared when you come. Very considerate, right? It gives you a feeling.

非常棒，入藏首選

I felt that all the staff wanted to serve the guests sincerely, including the ******* artists who performed during the afternoon tea. There were not many spectators but the performance was very outstanding. I also met the general manager many times in the lobby and dining room. Whenever he had time, he would communicate with the guests about the concept of Songtsam. It was great. I hope to meet at all Songtsam stores.

環境不錯的

非常好的酒點，有特色，面積也很大，下次還會住松贊系列的其他酒店

拉薩松贊林卡是我們在滇藏線松贊系列酒店中體驗最差的一次了。或許是因為新冠重創全球酒店業，整體產業都大不如前？或許是因為中國經濟危機導致酒店業裁員人手不夠？感受不佳具體體現在： 1-下午兩點過後到達酒店，理應當是馬上可以辦理入住。經過一番身份核實後，前台説房間還沒有準備好，需要等待。正好下午茶即將開啟，我們並不介意，就説一邊用下午茶一邊等待。等到下午三點一刻，我們都有點累了，還不見有人來通知我們房間事宜。我跑去前台問，對方拿出鑰匙，問我們下午茶用完了嗎？我的問題是，如果房間已經準備好，那麼是否應該提前通知一下客人？免得客人在一邊乾等？更不用説房間本身就應該在下午2點就準備好了，等待客人入住，而不是客人去等待房間？ 2-二樓中餐廳服務團隊缺少經驗，整體操作讓人感到有些凌亂無序。例如：服務員過來收餐盤，問是否用完了？我們回答説，還沒有，不用收。對方可能沒聽進去，習慣性地直接把餐盤收走了。另外，室外用餐區雖然有風景，但可能會遭遇到突然來襲的大風和灰塵，工作人員理應提前給予提醒，免得用餐途中狼狽不堪。 3-辦理退房的時候客人自己揹着很重的行李走到前台，在海拔3700米的地方走路還是有點喘的，酒店大堂門口居然沒有一個工作人員來迎接，來搭一把手。人都去了哪裡？我們已經不想麻煩酒店的電瓶車了，可以自己來的都自己來，但這最後退房時對客人起碼的尊重都沒有，這還是原來的松贊嗎？ 請反思一下。

房間很大，陽台正對布達拉宮，夜景，白天景觀都很漂亮。酒店整體在拉薩郊外，但離市中心也就20分鐘車程，蠻方便的。酒店內環境很不錯，建築，裝飾都很有藏式特色。但外部周圍環境很一般。 服務一如既往的親切温暖，但感覺與以前相比服務質量，包括餐食，工作人員總體素質略有下降。希望急速擴張後還能保持初心和本真。