Guest User
January 31, 2023
I wish I had read the reviews FIRST! The door fell off the upper hinge preventing it from closing unless you lift the door into place. Ok, the girl at the desk said new owners were renovating (she didn't know about the door and did offer a new room) Went to take a shower in the morning...the water dial fell off. Yup, I said FELL OFF. No shower. Keep in mind I travel a lot and definitely should know better, but my boyfriend just had injections in his back for pain after traveling 2 days in the car for the doctor's appointment, he just wanted out of the car and onto a bed. I relented. Got the 2nd hotel I went into. The first was a Days Inn that had a severe chemical smell I couldn't bear and it was getting late. Back to the condition of the room... I dropped something on the rug. In retrieving it, I found food wrappers under the bed skirt. In picking that up, I noticed something stuck to the rug. I DON'T want to even know. Now I'm worried so I go to the car and get my emergency blankets cause no way am I sleeping IN the bed. In the morning, I go to brush my teeth and notice spray of something all over the mirror. Again, DON'T want to know! YUCK I complained to the desk clerk who said he would comp the room. My boyfriend was still upstairs so he didn't know I addressed the situation. When my boyfriend went down he spoke with a different clerk and asked for a reduction in price because we couldn't shower. He was told no, nothing would be done. Well, he didn't take that well and called the credit card company asking to dispute the charge on the grounds we did not receive service for the amount paid. After listening, they are refunding his money. The 2nd clerk told me they were renovating. Like that was an excuse for the disgusting condition the hotel is in. Of course I wouldn't have stayed had I known what their definition of renovation is and had my boyfriend not been frazzled after the past few days traveling 10 hours in a car in extreme pain. There will NEVER be a next time! Oh...Knights Inn isn't with Wyndham Hotels and I couldn't find the corporate phone or I would have complained to them. The night clerk said the owner was withdrawing from the current franchise and probably going to change the name. Sleep in your car before staying at this location! I am TOTALLY SERIOUS! Wish I had taken pictures, usually I do.