Raffles Hainan Clear Water Bay Reviews

A wonderful hotel in a super clean and quiet area called Clearwater Bay. The service from Diana was excellent and she helped us to settle in and provided everything we needed with her brilliant hospitality. The breakfast quality was high, a great swimming pool and a nice private beach. The room was big with stunning views! Highly recommended!

Great experience, friendly service fully dedicated to preserve the full customer satisfaction. Special thanks to our host Lena, She made lots of things convenient for us patiently and diligently. Highly recommend for couple who are really into a good peaceful beach clear water and good service. ☺️☺️🙏

Our stay at this hotel was an extraordinary experience, made exceptional by the outstanding service provided by Elena. From the moment we arrived, Elena greeted us warmly and took care of our every need throughout our stay. She was always available for communication, whether in person or over the phone (or texting via WeChat) making sure that we were comfortable and well-informed. Elena's assistance went beyond the usual. She helped us with translations, speaking fluent English, Chinese, and Russian, ensuring that language was never a barrier for us. Her dedication truly shone when she orchestrated a special surprise for my girlfriend's birthday. She arranged for the pianist to play a heartfelt rendition of "Happy Birthday," creating a memorable and touching moment that we will cherish forever. The hotel itself is a masterpiece of architecture, combining luxurious comfort with a cozy atmosphere. The grandiose design blends beautifully with the tropical, jungle-like surroundings, offering a unique and immersive experience. The beach, with its clear white sand, adds to the paradise-like vibe. Breakfast was another highlight, with amazing buffet that catered to a variety of tastes. Our room, complete with a private pool, was stunning and provided the perfect setting for relaxation. The entire staff was incredibly helpful and kind, contributing to the overall sense of hospitality and warmth. Elena's exceptional service, along with the hotel's luxurious amenities, made our stay unforgettable. We highly recommend this hotel to anyone looking for a blend of luxury, comfort, and unparalleled service.

We are a family from uk travelling through China with our two sons 10 and 8 years old. The big plus of this hotel is the private and peaceful beach. This hotel has large enough grounds and spaces to feel not crowded and peaceful. Our lady butler spoke english and was super helpful. Food was good quality and nice choice, although we struggled a bit to find a variety of vegetarian dishes for our vegetarian son, having said that this was a bit of an issue everywhere we went. The hotel is situated away from the major tourist agglomeration which is very nice. The only thing we found strange was the music constantly played at the beach buffet. We would have preferred to listen to the waves and the crickets than the man made noise… I guess this maybe a bit of a cultural difference . On that note … the last orders at the bar are at 9:30pm. All in all we all had a great stay and would recommend the hotel without hesitation.

Beautiful hotel, went there for our anniversary and Joe made special arrangements for us and made sure our stay was comfortable. Also special thanks to Jeff who took care of our needs during breakfast.

The grounds and room were beautiful, room service was efficient but I want to give a special thanks to Joe Torres who went above and beyond. I normally never ever write reviews but this time i felt I had to. We had a minor issue in the room which Joe resolved super quick and efficiently but he went above and beyond to make sure our stay was a memorable one. Of course an upgrade was nice but it was more the little details like asking what time we were checking out so he could send us off and a thoughtful leaving gift that were special touches. His warmth, sincerity and efficiency is the gold standard - and I can't remember meeting anyone better in the hospitality industry in my 14 years here in China and I have stayed in all the major 5 star hotels in shanghai and beijing.

We spent 4 nights at Raffles Hainan during Christmas holidays with my family and definitely it's the best experience we had in Hainan. We have tried several hotels in Sanya but none of them can be compared to Raffles. The resort is located in a privileged place, probably one of the few paradise left in entire Hainan. White and sandy beach, plus extremely clean. Before my arrival, I got in touch with the Spanish speaking manager, Joe Torres who made sure and went above and beyond to make sure my arrival was smooth and without any complications (Due Covid situation). Upon my arrival we were greeted by Joe Torres who arranged everything and promptly introduced our personal Butler, also named Joe. We had a fantastic room with phenomeal view to the sea, extremely clean, welcome decorations on our bed in Spanish (Nice and unique touch) and cute Christmas welcome amenities. The hotel looks in good shape even if it's already 8 years old. Breakfast was fantastic, probably the best I'ever had in Sanya with a wide selection of chinese and western options. My egg benedict was cooked on point and my daugther was delighted by the extensive pastry option. Also, big thank you to Jane & Eric, managers at the restaurant who took care of my dining during my stay. The lounge bar at the pool was my way to go when to have some food, for it's unique vibe and accessibility to the pool. I totally recommend their fried noodles and club sandwich. Quesadillas and tuna sandwich were not to my taste. Overall we had a fantastic christmas vacation with my entire family and thank the entire team at Raffles Hainan for make sure me and family had a smooth holidays. We will definitely come back and I totally recommend this place to those who look for privacy, quiteness and unique high end service.

Upon our arrival we received a warm welcome and excellent guidance to the whole resort area and facilities. Our personal room manager Diana was helpful 24/7 in any detail or assistance we needed. At first, our room had a humidity smell coming from some furniture ( kinda normal due to the climate there ) so she offered us a room upgrade to the Junior suite which was fabulous. The restaurant and breakfast area were clean and with a nice variety of choices. All the hotel’s staff were very kind and attentive. The location was very peaceful and convenient as you can reach Haitang bay and Wanning within 40-50 minutes of driving. Closing up, its been a fabulous experience and pleasure to stay at Raffles Hainan. We’ll go there for sure on our next holiday.

Most frustrating hotel experience we’ve had in last 10 years of traveling!

The raffles Hainan is fabulous. I really love it’s location right next to the beautiful white sand beach. I also appreciate it is a little further out of Sanya making it very quiet and relaxing. The service is exceptional. Upon checking in we were greeted by Joe, who spoke perfect English and invited us to connect on wechat so he could take care of whatever we needed. Whenever my friends and I needed something arranged or delivered, Joe was on top of it. He is exceptional at his job. We also had massages at the Raffles spa. The service and experience were relaxing and beautiful. My room was spacious with a great view of the ocean. The food is great with both western and Chinese options. There are also 2 pools to relax beside, both with beautiful and clear blue water. Also, the pools were not that crowded, allowing you lots of privacy and room. I’d highly recommend The Raffles Hainan. 5 star service, location, and experience.

Great Place to relax with very friendly and helpful staff - ocean with clear water is fantastic for swimming

Very nice hotel and very well located. Perfect for family. Pool was not heated, too bad

leao is good

diana