Lismore Bounty Motel

I arrived around 2:30 pm to an empty reception. I used the phone on reception to advise of my arrival and still had to wait nearly 5 minutes before anyone showed up. Finally, I got to my room. It seemed decent at first glance—fairly spacious and clean. But I noticed small things were missing: no biscuits to have with coffee, and no complimentary water in the fridge - something numerous other places tend to provide as standard. Then came the air conditioner—buzzing so loudly that it was impossible to leave it on. When I finally got to bed, I found it was rock-hard. To make matters worse, there was a smoke detector directly above me with an obnoxiously flashing green light. Across the room, under the desk, the Wi-Fi power supply had two red lights so bright that I ended up unplugging it just to get some darkness. In the early hours, I woke up to a long hair in my mouth—definitely not mine. Disgusted, I got up and quickly checked the bed, which appeared clean, so I tried to go back to sleep. That didn’t happen, because I was cold, no extra blankets were available in the room. I had no choice but to turn on the noisy air conditioner again. A while later, I felt something tangled in my fingers. I turned on the light, and there it was—another long hair. I pulled back the covers only to find even more hair at the foot of the bed. That was it; I was done. Later in the day I went to find a staff member to discuss the issue, the reception was yet again unmanned. Instead of using that ridiculous phone again, I simply left my key and walked out, forfeiting the second night I had booked. I've selected the rating as 'terrible' due to poor staff availability, and the uncleanliness of the bed this alone will prevent me ever going back.

I booked this motel through Qantas Hotel as a king suite with a large deluxe corner spa. Be aware, the king suite advertised on Qantas Holiday website never had a spa bath, I was told by the motel manager. The room’s wifi was not working at all, and it was not fixed during my three nights stay. Despite of setting the aircon for 29 degrees, it did not blow any warm air during my stay, which was not again fixed. On the second day, the room was not cleaned at all. It was not a pleasant stay. I do not recommend this motel for these reason.

Lismore Bounty Motel is one of the best places we've stayed in years! Plenty of free undercover parking. Short drive to the hospital or huge shopping centre; with lots of cafes and restaurants nearby. Our very comfortable accommodation was on the first floor, via the lift from a large and welcoming lobby. The disabled room was spacious, well-equipped, and offered good access for a wheelchair user. Queen bed, and a single, with side-tables and individual lighting; desk with office chair; breakfast table and chairs; wardrobe; and a two-seater couch! Huge wet room and lots of hot water, with good pressure. Fresh fluffy towels and crisp linen throughout. Thank goodness for the air-con; Lismore is hot and very humid! Special thanks to the wonderful staff!

Travelled here for business with my husband and my infant son just after they had reopened post flood. This hotel was hit hard by the flood and they are still in the process of rebuilding but couldn’t have been more accommodating. The room was very clean and well appointed. Management went above and beyond and will make your stay comfortable.