Top Business Hotels in Ljubljana

This is a little story about how important is front of house and that customer service is essential to run a hotel. I can assure I am not a Karen in any way and I am not easy to be annoyed. We came on a business trip for 1 night only, exhausted from the car ride from another side of Slovenia. We came about 5 pm, with 20 degrees and full sunshine outside beaming through glass windows of the hotel. Although it says the hotel has air conditioning after we informed the reception that it doesn’t work, our receptionist ( who looks like she had a bad day) explained that IT IS WINTER. And the air conditioning is not turned on in the whole hotel. Use the windows instead. We then dreamt about the coffee. Not a single kettle to use in the whole hotel, restaurant closed. We couldn’t even buy a bottle of water (no water in the room). We went to town. We received a parking hob with a £20 deposit for the parking space and at night before our very busy departure I wanted to return it. I have been told that I have to unpark my car in the morning, put the parking block up, LEAVE THE CAR IN THE MIDDLE OF THE STREET with no alternative parking available, get myself back to the hotel desk and then give it back. When I said it is quite problematic to do in the morning this way I would like to return tonight, I got reprimanded, rudely, that I have to do it otherwise my deposit will not be given back. I then heard her slagging me off in Slovenian when I was waiting for the elevator. I hope someone takes notes for the staff training… The room was clean and cosy, slightly small to my liking but good value for money.

Whist I understand the hotel had recently had a refurb my room (515) was very dated. The bathroom tiles, wood in the bedroom, internal doors and curtains were poor. Worst was the shower cubicle which was a tiny square old-fashioned cubicle with a corner door and a large step to get into. The tray showed signs of age with cracks/marks in the surface. The drainage from the shower was very poor so you stood in water for all of your shower. It rained heavily when we were there and the shower drain made really loud noises of gurgling water during heavy rain which woke me up at night. The door to the bathroom opened inwards making it hard to get in and out of and the door to the room opened out into the corridor which seemed strange. On the positive side the water pressure and bed linens were excellent. The breakfast was also excellent.

We just stayed there for one night but the location was great to explore Ljubljana. Beds inside the room were extreme good for an hotel.Reception&service were really friendly. I defeinetly can recommend this place. Only small negative point. Parking lot beside the hotel with 25 Euro per day is not so cheap.

Very nice hotel, I really liked the location, must of the staff is very attentive and willing to help, food is good, the rooms are big and very confortable, would stay there again. Minor inconvenient, on my last night housekeeping forgot to clean my room… hate when that happens, took more than 45 min for someone to finally get to my room