Guest User
September 8, 2024
Breakfast and dinner at the Grand Hotel. I can’t say anything bad about the hotel itself; the rooms are beautiful, the building has been fantastically renovated, and it exudes luxury. However, when it comes to the service, the staff, and the quality of the food, they completely miss the mark. It’s baffling that the owner hasn’t addressed these issues. The breakfast is à la carte, and it takes an eternity to be served, all by very unfriendly staff. The dinner wasn’t impressive either—everything was subpar, seemed to come from a soup kitchen, and was simply reheated on the spot. Scandalous for a hotel of this caliber. Lastly, the reception staff (the bell boys) could use a lesson in manners. They are anything but polite or helpful and behave more like rude security guards. Clearly, the owner has some work to do.