Best Hotels near Balham, London

The worst hotel stay I have experienced! Arrived after a hectic day at work only to be greeted by the rudest receptionist I have ever encountered. I travel and stay in London on a weekly basis and have never experienced customer service like it. Receptionist was agrresive in attitude and demanded a cash payment of £100 on entering the hotel. I explained I had paid in adance in full via booking.com with no notification at time of booking that a deposit would be required. Rudely demanded of photo ID and notified a charge of £250 would be taken for evidence of drug use. I am a professional business customer and this was so poorly judged by staff. I was told I was emailed on booking that cash deposit of £100 would be demanded on booking 2 weeks prior. Communication was provided on the day at 9.00am via booking.com email and was not seen due to being at work. Was told I should walk to a cash point in the rain with little direction as to where the nearest cash point was. It was pouring with rain, getting dark and I was a lone female customer. Receptionist replied that she was happy to cancel my booking if I preferred . The day of the queen's return to buckingham Palace with no chance of securing an alternative hotel. After returning with the cash I was given a key card with no holder with room number on. I made my way to my room after clarifying room number twice, staff area doors in corridors left open exposing dirty laundry, key card device broken off door, semen stains on wall, public hair on top of bed sheets. Mortified, so much so I didn't get under the sheets for fear of what I would find. Tried to have a wash to find the shower gel had been topped up 3 quarters with water from a previous guest. Worst stay of my life!!! Unsafe and should be closed down!!

Absolutely cracking burgers, must try if visiting. Vegan options and a selection of poutine style loaded chips. Relaxed atmosphere lots of space to work whilst lunching too. Will definitely be returning soon, lovely staff make all the difference. Many thanks!

Good location near bus/trains. Smugglers Way is quieter than you might think it would be. I asked for an accessible room and my room was on the ground floor, and it had a shower wet room. The shower was not very powerful but it was adequate. The room was clean and the air con worked well (needed in the heatwave). I would say everything was good except the price (155) and the 'free' breakfast. The breakfast was a complete free-for-all with people all over the place and no signage (would help if people queued in one direction I think). 2 of the 4 hot items were empty (no bacon or scrambled egg); we were told a 20 minute wait for more croissants, there were no pastries left and at one point they even ran out of bread. This was at 9am so not at the end of breakfast service. I wanted porridge and it wasn't clear that this was an item you had to ask for, there was no-one to ask anyway! It would have been good if a member of staff was on hand in the breakfast area to refill and advise customers. There was one member of staff trying to clear all the tables and she was being asked lots of questions and ”clear this table now” by impolite customers. You could not sit at an empty clean table because she was so overstretched. She was clearly doing her best and staying polite and helpful. As I checked out someone was ranting about the breakfast to the staff so they were also unhappy with it. It is the worst breakfast I've ever had in a hotel and I have stayed in a good number of them! I have been bitten by an insect/flea or something on my foot and I was wearing socks at all times except in the hotel room so I can only assume it was something in the room? I understand they do let pets in this hotel so I'm hoping it's not bed bugs!

We stayed here a few years ago and thought at the time it was 'okay'. It must've had a revamp since then because I found it had really improved. The room was laid out well to give plenty of space and the beds were comfortable. My friend took first shower and said it took a while to warm up but it was fine when I got in. Everything was spotlessly clean and we had a really good nights sleep. We arrived quite late and there was still someone on reception who checked us in quickly. It's a bit far out from the city centre but worked well for us for one night. Would stay here again!

View is what sold it here other than that for a 5star hotel it's more like a 3star pushing onto a 4 star the whole inside / reception & hallways really needs renovating they have holes in the carpets and some graffiti on the walls , the room I booked (Thames premier deluxe room) had an amazing view which is what made the room worth the money but interior was outdated also there was just holes in the ceiling / walls & the woodwork needed to be replaced even had a burn hole in the mattress this 5star hotel should be a 4star at maximum won't be visiting again until its been renovated

I stayed at the Cheval Gloucester Park with a colleague for several days during a weeks long business trip across Europe, and it could not have been better. The apartments are top notch in all aspects. Having a fully stocked kitchen and laundry in a stunningly appointed flat was a reprieve from standard hotels. Being able to cook breakfast in the morning, and having a living room so as not to be trapped in a single bedroom was civilizing. The location near High St. Ken and the Gloucester Park Tube Station made it convenient. The staff is top-notch professional in all respects, extremely friendly and helpful. I will be sure to return.

The room was bright and clean. Mattresses comfortable. From the moment we arrived and were greeted by Jermaine who went out of his way to be helpful and kind we felt looked after. I would definitely stay here again, the area was good for shopping and eating and getting around. A quick easy walk to the boat or underground. Didn’t use restaurants so can’t comment on those. Pool has amazing views and slightly surreal being up there in the dark! It was good that there was a small section of the room fridge which we could put our sandwiches in. Only criticism on rooms were……… 1)Cups for tea in the rooms were like dolls tea cups!! Maybe they could be at least a small mug??? 2)We did think it was weird that you only get bottled water on the first night and not successive ones if you were staying longer. Why?

Visit here often for work. The location is fantastic and the staff are always helpful and nice. The staff that work the Starbucks cafe in the lobby Ali, and Goitom always great me with a warm hello and go above and beyond.

The location was not very close to those attractions (travel around half hour) but overall it’s ok, there is a Sainsbury local (supermarket) and some restaurants next to the hotel. The facilities there are perfect with a mini Kitchenette and washing machine inside the room, would stay again and it is recommended.

Good location near Russell Square station, walking distance to Tottenham Court Road, Euston (15min). Room is basic and comfortable. Doors slam very loudly and cause disturbance at night. There was a function one night that lasted till almost midnight and the noise/music reverberations travelled a couple of floors up.