CitySpace Acton

Amazing experience start to finish. Staff were very accommodating and answered all of my requests. The apartment itself is absolutely stunning. Would 100% be staying here again. The view is phenomenal even on the 30th floor. Good amenities nearby.

Since I booked this through **********, I was disappointed when I realized this is not a hotel, it is a corporate Air BnB. As such, do not expect the usual small hospitalites hotels extend such as early check in or bag storage. They say they can do early check in on a case by case basis if you let them know at time of booking, but I was told check in is strictly from 3pm to 8pm so make sure to plan your itinerary around that. The flat is in a new build and has no signage to let you know which door go in but they do send a picture on an email of the view you'll see as you approach the door. The building is still under construction, though this was not an issue on our floor (32nd floor). It is a building occupied by mostly college age tenants (who do smoke **** on their balcony so heads up if you don't like the smell) and does indeed have lifts, so the info on ********** isn't fully accurate. Another inaccuracy appears to be with the deposit policy and amount. I received an email via Hotels.com's app messenger 5 days before my trip stating I needed to pay a £200 "refundable" deposit or my trip would be cancelled. I thought this was a mistake, as I had already paid the £800+ for the trip at booking (about 3 months prior) and thought that was included in the pricing. Also, the website (and all other 3rd party booking sites that I googled) stated the deposit was £50 and would be taken upon arrival, not 5 days prior. After several more highly suspect exchanges in the chat, I relented and paid. We left the space tidy and have received no communication from them about why we have not been refunded for this supposed security deposit. Even their own website does not specify such deposits in amount or timeline and leave the language vague in their Terms and Conditions section. Now, the chat has suspiciously no record of their end of communication (my fault for not screenshotting earlier). The space itself is fine, but I feel as though I've been scammed or at least did not receive adequate communication until too late and placed in an impossible spot. I am posting screen shots of emails, pics of how things looked on our departure, and the chat where they deleted their replies so it looks like I'm taking to myself.

So, this is a new very high rise apartment block in the North Acton development. There are great views from the rooms (we were on the 44th floor) and the apartment is nicely furnished with Smeg appliances in kitchens and wood flooring and large windows to take in the views in the living area. The windows open, so it's possible to get fresh air into the room, which is a bonus in such large new blocks that often feel stuffy. There is a large balcony but at 44 floors up, I found a bit unnerving 1. The building is still under construction (not clear from the *********** listing), so the reception area is bare breeze blocks and all the lifts are padded with protective covers as there are a lot of builders still working there. At one point I couldn't get into the hallway as the builders were fitting new electrical trunking to the hallway 2. Check In. Initially CitySpace sent me a digital check in for their Tower Bridge property. Took a few messages to explain that I had booked Acton instead. Then I asked if I could check in a bit earlier than 3PM, no commitment was given and I was told to ask 24 hours before (why?). So I emailed and they said I could check in an hour earlier, the whole process was very unwelcoming language and felt like they were doing me a favour when in reality the apartment was ready. 3. Getting the keys. You arrive at the building site of multiple blocks being erected. There is no detail in the check in instructions of how to find the correct block (there are 2 that look the same). Eventually find it and ask the concierge who says "Oh you have to call them" “Do you have their number?”
“No”!!!! So much for professional concierge on the listing Eventually found the number (why didnt they tell me this when I asked to check in early?) Called and had to wait in the dusty foyer for 10 minutes. In fairness, Dora, the woman who met me was lovely and very helpful and got us an additional keycard and duvet. At midnight on our first day, I got another message from City space saying that we MUST RETURN the 2nd keycard on check out or they would charge us £20 for each missing card (pieces of plastic). 4. The apartment. There are no curtains on the windows, only slatted cheap blinds, the type you find in offices. So your room is bright all night from the light pollution all around 5. Bedrooms are fine, but quite small. They maximise square footage on these developments! 6. The building work all around. Right opposite the apartments, new blocks are being built and the builders are working 24/7. So all the building sites are lit up at night and there is constant noise from the sites with trucks and pile driving that started at 5AM 7. The noise! OMG the noise. Being so high up, you really hear the wind whistling all around the building. On our last morning, the wind was string and it was really shaking one of the windows. But MUCH worse than that was the roar of the wind from the lifts and the dry riser void in the hallway, which meant it sounde

This is a fantastic property, that I would highly recommend. Arriving at the tune (North Acton) it's about a 5 minute walk to the block. Only minor issue, is that there are no signs to stay it's Cityspace, which would be useful, but as it's new I suspect they'll get round to this. I was shown around the apartment by the Cityspace person, pointing out where everything was and worked. My apartment was on the 31st floor so a great view out over London. Everything you want for a stay is there. Lovely decor, loads of space and cupboards and drawers. I can't fault it at all. Not surprising that when I went to re-book for next week, it's fully booked. I hope I manage to find availability to come back. One thing to note is that there isn't much immediately around the area, apart from a Tesco Express and Sainsburys Local. No restaurants or pubs that I found, so best do your entertainment away before returning home. North Acton is on the Central line, so you can be in Bond Street in about 25 minutes and Shepherds Bush (Westfield etc) is only about 10 minutes away as well. I would say be sure to try it, but that might make it harder for me to get booked again.