Hotels near West Ealing, Ealing

I stay with the IHG group every week and one hotel stay rolls into another. However tonight's stay deserves a positive review thanks to young man on reception called Joshua. I arrived at the hotel extremely early, just after 14:00 and understandly my room was not yet ready. Joshua gave me a drinks voucher and set me up in the downstairs bar / restaurant. It's comfy and quiet down there and I was able to get on with some work. Once my room was ready I discovered that I had been upgraded which was a pleasant surprise. Then later in the evening Joshua was kind enough to bring me up a fan along with a key that allowed him to open the windows. So often you're just another number, but not tonight. Joshua was friendly, knowledgeable, professional and polite. I will use this hotel as often as possible and recommend it to others.

The staff went above and beyond to ensure our comfort throughout our stay. From accommodating our requests with grace to providing invaluable local recommendations, their attention to detail was truly commendable.

Love this hotel stay here every time we visit london. Rooms are a good size for a family of 4. I visit withHubby and both my 7year old and 4 year old. Excellent leisure facilities! Has a lovely swimming pool which always has a decent temperature alongside a sauna and a gym. Excellent changing rooms but found to be very cold when entering. This hotels has excellent staff working here and this visit was by far the best. I had a lovely warm Top class female named Priti check us out. Priti had very good humour and made us smile she was very helpful and mentioned we still had complimentary welcome drinks left on our room stay which we had before we left. Very professional and excellent communication skills from staff here. Attentive and very helpful never appear to be stressed. Go far and beyond. Keep up the good work. Can’t wait to stay on my next visit which will be in October term.

I was unsure what experience I would have from reading the mixed reviews for this hotel. But I wanted a hotel that wasn't too far from Heathrow, and easily accessible to the Underground and reasonable price (other Hilton properties on or near LHR are either pricey, not great reviews, or require taxi/car to get to them). I was pleasantly pleased with this hotel. Walking up to it from the Underground (very short walk), it looks old and unimpressive. But when you enter the lobby, it is clean, modern and comfortable looking. Front desk staff were polite and friendly as were other staff I passed in the halls. The room was quite comfortable, and I personally thought the beds were on par with Hampton in the US - comfy, but not overly soft (I prefer softer, but that rarely happens in a hotel). Bathroom was small, but typical for UK and shower was very nice. Breakfast was good - I didn't go at peak time, but when I went, everything was warm, well stocked, fresh looking and large selection (more than I see in a typical US Hampton property). I can't say how this would be for many nights, but if you want a cheaper hotel right off the Tube, this is a good choice for sure.

Room was clean and big...great..Nice bathroom. But from other side of hotel was heavy traffic all day...hotel is close to Highway...be ready:)) Stonebridge park station is not far cca 15 min walk. Bust stop is few steps from reteption 👍

Excellent newly fitted hotel. Very efficient staff - really nice direct and helpful nature! Hotel room was very good - clean (spotless!), comfy double bed. The shower hot water was very very slow to come - had to run it for 5-10 minutes to get hot water in the morning for a shower. Good when it finally came though. 40 minute walk from Wembley station. 15 mins walk to nearest Tube station. We forgot our toothpaste and they gave us a big tube for free. We also onto paid for one breakfast - when we came to pay for the second breakfast they didn’t want to take any money! Very kind. Generally very friendly and family feel to the hotel. Thank you.

We had a very bad experience at the Hotel Parc in Paris, and we arrived at the Holiday Inn in London, we were a little scared, but thank God it was an incredible experience, since we arrived, the Welcome was excellent, your Admission staff was incredible , polite, with a smile that filled us with confidence, then when we went to the rooms... incredible, a total cleanliness, but more than all the atmosphere since we arrived and its staff that I give it a 100. What happiness and tranquility we they gave. We plan to travel again with my children and we will definitely book at this hotel again. Dora

I stayed here a couple of times but the last time was the last! I booked in and paid in advance then on the day, I checked in and offered my photo ID as I had done previously and it had been accepted before, however on this occasion I was refused check-in as they had now decided only a passport would be acceptable which I didn’t have. The unhelpful staff and then the manager offered no solution and just shrugged and said “nothing we can do”. It should again be noted that my photo ID was acceptable before but not now – it should also be noted that the confirmation email only requested “photo ID” which I provided. No specific ID was asked for. So it seems this hotel makes up the terms and condition s as they go and seemingly change them when they feel like it! The room had been paid for so there was no chance of my running off without paying. After some time I finally resolved this by my husband racing home and emailing a copy of the passport which was grudgingly accepted otherwise my I was looking at nowhere to stay after an early, start at 4 a.m., a very long day then finally the hopeless staff at this place refusing entry to a customer who had paid way in advance causing a lot of stress! The receptionist told me they needed the passport to verify the address – however my address is not in the passport so this is a bit confusing. The manager confirmed this as well as confirming no entry and no help. This is really terrible service as they could have easily verified the address with other documents I had but this was not accepted – my ID clearly showed me as senior management at a local large organisation but the staff were unhelpful and seemed totally disinterested that I would have nowhere to stay – this part of London gets booked quickly hence my booking way in advance so the likelihood of getting a room somewhere else was very remote. It would have been simple to verify me but the staff were more interested in being difficult. So my feeling is the staff had maybe screwed up with another customer and had decided to ad hoc changes to the terms leaving me almost stranded. It could also have been a method of releasing a room for someone else – maybe a friend of the hotel. Who knows but I would be very careful using this place as they seem to have some very dubious and “flexible” terms for staying here and you may get caught out. I will never book here again and as a vice president of a large global organisation that hosts many international clients, I would certainly not recommend this place. It's short sighted of this hotel to be so unhelpful as they will have lost business but their lack of help displays a clear lack of interest in the customer. Please book here if you are happy to risk sleeping on the park bench instead of a hotel room! No doubt the hotel will quote they have to have the passport but given it was not required a few weeks before and is not requested on the booking confirmation then decide for yourself. There was a

Hotel was exceptionally and staff were generally friendly. Only thing they forgot was the kettle I requested for a replacement for the one in the room as it had a dirty filter, though the replacement never came it was still a good and economical stay, convenient location with lots of amenities around as it is a 10-15 bus ride from Heathrow airport .

We express our gratitude to the staff of the hotel. I would like to note that everyone is very friendly and polite, so an atmosphere of good rest and good mood is created, we hope to come again! Many thanks to everyone!