Hotels near Cornerstone Church Kingston, London

Dear customer services representative from IHG rewards club and Owner of HI Hammersmith, My family and I had the misfortune of staying at the Holiday Inn Express Hammersmith in London from 1st September to 2nd September in room number 340. During the checking-in process, I have encountered the most unsatisfactory, rude, and disturbing services in my lifetime that I think you should know of and hopefully do something about. First of all, we arrived at the hotel at 14:50. Upon arrival, the lady who was responsible for checking in, mentioned to me, all guests would have to wait for another 15 minutes before checking in. I was puzzled, and enquired the root cause to the problem, at the same time, trying to come out of an alternative solution (which they should have done this), asking as a diamond member to IHG rewards club, if the hotel can prepare the paperwork, take the credit card information first, and assigning a room can be delayed to a later stage? This is because I had to rush to north London to pick up my son. The reception lady replied very bluntly, without any sympathy, “We cannot do anything and usually your room won’t be ready until 4PM, we already move forward to 3 o’clock.” The room check in time should be 3pm not 4pm, this was stated in the hotel policy and in the booking email. I was not satisfied with her attitude and explanation. I don’t mind she told me the true reason, for example, the hotel is understaffed or they had a group of international tourists a night before who all have late check out. However, covering the true reason, finding an excuse does NOT reflect the expected level of customer services, which damage the integrity of services staffs and brand image. So I began to challenge her explanation, hoping to get a satisfying explanation with controlled and still firm voice. At the point, the duty manager Jas***e came by, instead of trying to calm the customer down, and asking for the reasons to resolve the problem. She behaved very aggressively (holding her head up, with her very arrogant face and body language) and being very judgmental, started to shout to my family (including my 8 year old daughter), in front of many other customers waiting in the lounge, ‘I dislike the way you talked to my colleague’, blaming me to be very arrogant and impolite to her colleague. In a matter of fact, I merely was very firm with my voice and unsatisfied why she said the check in should be 4pm, and refused to do anything to save a few minutes. She said the customer she was dealing with, has a diamond platinum status, if he can wait, why not me. I corrected her, “diamond is the top level of IHG club membership. What I am asking here is if I can check in early, at least fill in the documents and bank details, as I am in a rush.” She pointed out to all customers waiting in the lobby, “You have no privilege than anybody comes earlier than you.” I was not trying to take privilege as I explained before. It seems because she is the duty m

The hotel was as expected, staff helpful. However the usb hubs in the room didn’t function and there was no indication that they didn’t so having arrived late evening with a busy three days work ahead, I then woke up to a Flat phone and iPad. Reception then told me, on my enquiry that only the refurbished rooms had functioning sockets but plugs were available in the shop area. At £17 each I was unimpressed as I had no time to get down to the shops and get some charge going before my working day. Small things can cause unnecessary anxiety to solo female travellers and no phone is at the top of the list. So hence my poor rating. Food also was expensive and very average, go elsewhere.

Visit here often for work. The location is fantastic and the staff are always helpful and nice. The staff that work the Starbucks cafe in the lobby Ali, and Goitom always great me with a warm hello and go above and beyond.

Do not stay here! I stayed for one night and thank goodness it was. Initially the service upon arrival was good and pleasant (hence two stars not one). However it went downhill from there. There was hair left in the bathroom and on the towels and the doors hadn’t been washed down and were dirty with fingerprints. The shower had been retrofitted to a bath so wasn’t high enough to get underneath due to being limited by the length of the shower hose which had been installed. Kitchen was good, however, and the window opened a touch to let fresh air in. However, there had been an issue with my bill and I was woken up at quarter past 10 at night (2215) by reception ringing to tell me this. When I said this was poor customer service this was brushed off and no goodwill offered. A note under the door would have been enough if they realised at that time. I was travelling for work and had an early meeting to log in for. I would not stay again. Very expensive for what I got.

We stayed for four nights at the Cadogan and the place was lovely. A great location and classy decor and layout. The staff was very warm, engaging & friendly and made us feel known and special. Can't say enough about this smaller boutique hotel and its location on Sloane Street across from the two small private parks which staying at the Cadogan grants you access. Highly recommend this hotel!

This time I came to London and stayed at the Magnificent, the Fragmented Shangri-La, the Horse Guards and the Bulgari. The rooms in this 1,500-pound hotel had no highlights at all. I really felt like I was paying an IQ tax! Moreover, the air conditioner was very noisy, there was dust on the table, and even the pens had no refills. Several others have their own characteristics. Bulgari is not recommended.

We had a wonderful stay at the Mandarin Hyde Park! The check in process was probably the best we have ever had, the hotel was beautiful and the staff was amazing. The location is perfect. Hotel bar, lobby and spa were all fantastic spaces and we could not have had a better stay.

Very good, it is a first-class hotel from a global perspective. The overall experience is not in the category of luxury resort, but more like a top business hotel. Adhere to the traditional peninsula layout, which comes from the business travel style of the golden age of 80/90s. Those who like it will like it very much.

Some hiccups during checkin. We specified in our booking that we have 2 kids. We even stated their ages. When we arrived, they said booking is only made for 2 adults. I showed them everything I have to prove my booking. They said we used a 3rd party agent to book (ie trip.com). The agent made a mistake and we should talk to them. (What???? ) But they will do me a favour and do the talking… ?? (Doing me a favour like I did sth wromg??). In the end they upgrade us to a family suite, adding that it could be for 1 night only, they may require us to move and bla bla bla….. Yes you upgraded me but so what! Your staff’s attitude is the whole problem. I used a 3rd party agent, but it’s a company you approved of. When problems arise you blame it on customer?! I gave a 2/5 for service simply bcoz of the upgrade.

Amazing experience What really seperated this hotel from others I have stayed at is the staff and level of attention they provided. Their concierge are on point! I highly recommend this property and if you do decide to stay make sure you connect with Mark the concierge as he treats every guest as an ultra VIP