Hotels near Edgware and Hendon Reform Synagogue, London

Incredible stay in a beautiful apartment. Staff were top notch, really helpful and kind. Was perfect for our stay! Highly recommended if you are looking for easy access to central areas, and a comfortable stay in a homely space. Will certainly be back on our next city break. Thanks Sanctum!

Sanctum Maida Vale is a limited service apartment hotel in Kilburn Park. It doesn't have restaurant, yet there are over a dozen within 2-3 blocks. Many are excellent, and many deliver. They don't put a mint on your pillow at night , yet there are many fluffy pillows and extra towels. Way more than my wife knew what to do with. There are many mass transit options within 3 blocks. (Underground, Overground and Busses) Access to most of London is quick and easy. You have a Starbucks, Tesco (Small Grocery/open late), Library within 1/2 a block. You have M&S Food, Boots/Pharmacy within about 2 blocks. The rooms are spacious, comfortable and clean in an excellent neighborhood. I have stayed here multiple times and my family always looks forward to returning here.

The booking and check-in was very smooth. The lobby is impressive with a 24-hour front desk service. We checked in late in the night and were very impressed with the generously size 3 bedroom apartment with four full bathrooms. Our family of four became six after two nights and five for the next few days. In the last four days we were only four people in this huge apartment. All was going well until the day… Our grandson came back from London Zoo with face paint which we later decided to remove before he went to bed. We used one of the towels (wetting it) and got the paint out. Agreed that 1/20th of the towel was stained which is typical but having done that several times back home, we knew it needed just one wash for the colour to get off the towels. My husband got a call a few hours later on the apartment phone, from one of the reception staff by the name of Mr. Krzysztof, telling him that there was blood on the towel and it was ruined. Several points to make here- when you assume something or go on heresay you always give the other accused party a chance to respond. My husband told him it was face paint but Mr. Krzysztof stood his ground also ignoring the black paint that was with the red paint (spider man theme ). Secondly, he did not ask how the guest was if he had seen “so much blood”. He could not be bothered and said we had to compensate for the towel! I went downstairs a little while later and had a conversation with him in a stern tone but never raising my voice. He refused to believe me so I asked to speak with the manager. He called the manager and told him that I was screaming in the lobby. The second staff at the front desk is proof to the fact that I did not raise my voice. Viola! The manager voiced the same words as Mr. Krzysztof and said it was blood! All based on what was told to them by housekeeping who did not speak a word of English. I told him that this was a insignificant cost to the company if at all the towel was ruined and he said it was not as they were “a small company” and could not absorb the cost. I didn’t know that there were many meanings to the term “small company”. It also meant that you had to go to front desk to get extra sheets, you are given only seven towels as that is the number of maximum guests allowed in the apartment of that size and no more (they actually made me go and check how many towels and hand towels I had and report back to them so they could decide if I could have more) and also, all the toiletries are just a starter kit as per the manager. You have to then use your own and nothing is replenished. There was one day that two towels were not replaced in one of the bathrooms and they refused to believe me that the towels were not replaced. What is it with these towels! The conversation ended with me asking them to wash the towel and see the outcome. A wet towel came back to me a little while later, with tiny smears of red still on them. I washed it in the apartment , completely back to its sh

The service was excelent! I loved it they were helpful and polite. Went there with my girlfriend amd really enjoyed it! Best thing was that it 30min walking distance from hydepark and all the shops

Some hiccups during checkin. We specified in our booking that we have 2 kids. We even stated their ages. When we arrived, they said booking is only made for 2 adults. I showed them everything I have to prove my booking. They said we used a 3rd party agent to book (ie trip.com). The agent made a mistake and we should talk to them. (What???? ) But they will do me a favour and do the talking… ?? (Doing me a favour like I did sth wromg??). In the end they upgrade us to a family suite, adding that it could be for 1 night only, they may require us to move and bla bla bla….. Yes you upgraded me but so what! Your staff’s attitude is the whole problem. I used a 3rd party agent, but it’s a company you approved of. When problems arise you blame it on customer?! I gave a 2/5 for service simply bcoz of the upgrade.

Very good location. 5 minutes from the subway station. There are many restaurants and a Chinese supermarket nearby. Moreover, the front desk service of the hotel is very good, as is the room service staff. The room is not big but clean and stylish, very nice. It's a bit uncomfortable not being able to open the windows.

Very good service. Clean, good breakfast. Situated in center of London, very close to Paddington rail station and subway. You can get whatever you want very easy. Nice surroundings. Compliments to Bogdan from reception.

Overall room and place is very nice to stay. But I had one disappointment and surprise in the morning… I supposed to have breakfast 7:00 as I was in rush in the morning. I came up to have a breakfast 7:12 and breakfast lady said that breakfast is not ready yet but she can make me a coffee. So finally I had my coffee to go (in the grab and go cup) that actually cost me full breakfast fee what was very surprising as I had to leave property 7:20 as I had very tough schedule in the morning. So overall place is nice to stay but it was disappointing to leave hotel in the morning hungry where I paid to have my quick breakfast in the morning. It was only (but very important) point for me that most probably will drive me to not to book this place again over my next stay in London (and I’m there very often). Thank U for great sleep - room was really nice. Btw… breakfast should start 6:30 actually so whoever comming like me with tough agenda could finally have some bites before starting hard work in the city.

Location was excellent, walking distance to Baker St Station, Marylebone high street, Regent Park, lots of food choices, etc. The apartment we stayed in was on the 4th floor, relatively quite, but it's winter, so windows mostly closed. The stairs to the apartment was squishy (with the carpeting) and uneven, so be careful if you have seniors travelling with you. The apartment is quite new and very clean. The shower door needs some fixing. Kitchen had everything we needed, including microwave, oven, utensils, fridge and washer/dryer . The only complain I have is that the manual provided for the apartment is for some other apartment. Most of the instructions for appliances etc are for other makes/models, so you'll have to figure things out yourself.

Dear customer services representative from IHG rewards club and Owner of HI Hammersmith, My family and I had the misfortune of staying at the Holiday Inn Express Hammersmith in London from 1st September to 2nd September in room number 340. During the checking-in process, I have encountered the most unsatisfactory, rude, and disturbing services in my lifetime that I think you should know of and hopefully do something about. First of all, we arrived at the hotel at 14:50. Upon arrival, the lady who was responsible for checking in, mentioned to me, all guests would have to wait for another 15 minutes before checking in. I was puzzled, and enquired the root cause to the problem, at the same time, trying to come out of an alternative solution (which they should have done this), asking as a diamond member to IHG rewards club, if the hotel can prepare the paperwork, take the credit card information first, and assigning a room can be delayed to a later stage? This is because I had to rush to north London to pick up my son. The reception lady replied very bluntly, without any sympathy, “We cannot do anything and usually your room won’t be ready until 4PM, we already move forward to 3 o’clock.” The room check in time should be 3pm not 4pm, this was stated in the hotel policy and in the booking email. I was not satisfied with her attitude and explanation. I don’t mind she told me the true reason, for example, the hotel is understaffed or they had a group of international tourists a night before who all have late check out. However, covering the true reason, finding an excuse does NOT reflect the expected level of customer services, which damage the integrity of services staffs and brand image. So I began to challenge her explanation, hoping to get a satisfying explanation with controlled and still firm voice. At the point, the duty manager Jas***e came by, instead of trying to calm the customer down, and asking for the reasons to resolve the problem. She behaved very aggressively (holding her head up, with her very arrogant face and body language) and being very judgmental, started to shout to my family (including my 8 year old daughter), in front of many other customers waiting in the lounge, ‘I dislike the way you talked to my colleague’, blaming me to be very arrogant and impolite to her colleague. In a matter of fact, I merely was very firm with my voice and unsatisfied why she said the check in should be 4pm, and refused to do anything to save a few minutes. She said the customer she was dealing with, has a diamond platinum status, if he can wait, why not me. I corrected her, “diamond is the top level of IHG club membership. What I am asking here is if I can check in early, at least fill in the documents and bank details, as I am in a rush.” She pointed out to all customers waiting in the lobby, “You have no privilege than anybody comes earlier than you.” I was not trying to take privilege as I explained before. It seems because she is the duty m