Hotels near Hope Church Hounslow, Good Shepherd Location, London

Dear customer services representative from IHG rewards club and Owner of HI Hammersmith, My family and I had the misfortune of staying at the Holiday Inn Express Hammersmith in London from 1st September to 2nd September in room number 340. During the checking-in process, I have encountered the most unsatisfactory, rude, and disturbing services in my lifetime that I think you should know of and hopefully do something about. First of all, we arrived at the hotel at 14:50. Upon arrival, the lady who was responsible for checking in, mentioned to me, all guests would have to wait for another 15 minutes before checking in. I was puzzled, and enquired the root cause to the problem, at the same time, trying to come out of an alternative solution (which they should have done this), asking as a diamond member to IHG rewards club, if the hotel can prepare the paperwork, take the credit card information first, and assigning a room can be delayed to a later stage? This is because I had to rush to north London to pick up my son. The reception lady replied very bluntly, without any sympathy, “We cannot do anything and usually your room won’t be ready until 4PM, we already move forward to 3 o’clock.” The room check in time should be 3pm not 4pm, this was stated in the hotel policy and in the booking email. I was not satisfied with her attitude and explanation. I don’t mind she told me the true reason, for example, the hotel is understaffed or they had a group of international tourists a night before who all have late check out. However, covering the true reason, finding an excuse does NOT reflect the expected level of customer services, which damage the integrity of services staffs and brand image. So I began to challenge her explanation, hoping to get a satisfying explanation with controlled and still firm voice. At the point, the duty manager Jas***e came by, instead of trying to calm the customer down, and asking for the reasons to resolve the problem. She behaved very aggressively (holding her head up, with her very arrogant face and body language) and being very judgmental, started to shout to my family (including my 8 year old daughter), in front of many other customers waiting in the lounge, ‘I dislike the way you talked to my colleague’, blaming me to be very arrogant and impolite to her colleague. In a matter of fact, I merely was very firm with my voice and unsatisfied why she said the check in should be 4pm, and refused to do anything to save a few minutes. She said the customer she was dealing with, has a diamond platinum status, if he can wait, why not me. I corrected her, “diamond is the top level of IHG club membership. What I am asking here is if I can check in early, at least fill in the documents and bank details, as I am in a rush.” She pointed out to all customers waiting in the lobby, “You have no privilege than anybody comes earlier than you.” I was not trying to take privilege as I explained before. It seems because she is the duty m

Excellent location. Room is in good condition. Got all the basics covered. The neighbourhood is quiet and this is a massive plus in a city as bustling as London. Service is a bit of a hit and miss, depending on the staff with whom you interact, but overall they try to make sure your needs are met. Washing machine on site and it's free to use although you do need to provide your own detergent, which is no issue because there are a few supermarkets within walking distance of the hotel. If you need to dry your clothes then beware that the washer-dryer takes forever to dry your clothes, unsuccessfully if I may add, so make sure you've got time to hang dry your clothes. Hammersmith station is only a five-minute walk away with frequent trains to central London. All in all a great stay.

This hotel is a clean modern hotel which is well maintained. My wife and I stayed here twice, for 3 and 4 days respectively while touring the UK. The rooms were comfortable for sleeping, quiet and the air-conditioning worked well. The bathrooms were well designed and very clean. Housekeeping was fine. The major problem was that both of our rooms were very small and they had virtually no space for clothing. There was no usable drawer space and closets were tiny and had an inadequate number of hangers as well. If you are traveling for other than 1-2 days, there is no place to put anything. Living out of suitcases for 4 days or more does not add to the enjoyment of one's trip. The Breakfast is at best, just OK. There is a minimal amount of fresh fruit and while you can order off a hot breakfast menu, most things we ordered were not very good, so we stopped doing that. The Reception staff was marginally helpful. No one came to help us with our luggage. If you need a taxi or limo to take you to the airport, you are on your own. In addition, the front of the hotel is covered by bus stops so the taxi or limo has to try to find a place to pull us to load or unload. There are just a lot of annoying things about this hotel, some could be remedied, others probably not. For my next visit to London, I will not be staying here.

The hotel was as expected, staff helpful. However the usb hubs in the room didn’t function and there was no indication that they didn’t so having arrived late evening with a busy three days work ahead, I then woke up to a Flat phone and iPad. Reception then told me, on my enquiry that only the refurbished rooms had functioning sockets but plugs were available in the shop area. At £17 each I was unimpressed as I had no time to get down to the shops and get some charge going before my working day. Small things can cause unnecessary anxiety to solo female travellers and no phone is at the top of the list. So hence my poor rating. Food also was expensive and very average, go elsewhere.

It's full of surprises. The management company sent us the check in info 2 days in advanced and I was so shocked that gave us an apartment that is down in the basement. We complained and they eventually gave us an apartment that is on the 2nd floor. If you have lots of luggages, don't even consider booking this place. The stairs are really steep. The place was clean. The mattresses are sagging. Someone opened our door on the morning of our second last day and tried to check into our apartment. All in all, the experience wasn't too bad considering that I only paid approximately GBP180 per day for the half term weeks. For someone who mainly travels within Asia, it was a nightmare, but I guess it wasnt too bad in London standard.

I’ve just visited the hotel (late June 2024) with my wife and 14 year old granddaughter. I paid, in advance, for a Junior Suite, for 2 nights, so as to provide our granddaughter with some degree of privacy. When we arrived at 2.30 after a 6 hour journey, we were told our room wasn’t ready but would be in a few minutes. An hour later, we finally gained access. On the first evening we went to see Mean Girls at the Savoy Theatre, arriving back at the hotel around 11pm. After having a drink in bar, we went to the room and discovered the sofa bed hadn’t been made up, something we had become accustomed to expect would happen automatically, having stayed at the Victoria Hilton on previous occasions. When we phoned the reception no one answered. Reluctantly, we set the sofa up and used towels as a sheet. But during the night, I got dressed and went down to reception, as the room was cold and uncomfortable without a blanket. A young man assisted by getting a colleague to collect a blanket and two pillows, which were delivered minutes later to our room. In the morning, I tried phoning reception, with, again, no answer. So, I got dressed, went down to reception and spoke to the young lady who supplied the keys the day before. She apologised for what had happened and assured me the bed issue would be sorted for that evening. She seemed genuine, so we left for some shopping, a visit to the V & A Naomi Campbell exhibition, an evening meal, arriving back at the hotel around 6 pm. On entering the room we noticed the bed had not been sorted, so immediately called back down to reception. It was busy, so I spoke to a young man at the Concierge desk, and having explained the situation secured a commitment, he would attend to the problem. Within 15 minutes, another young man attended clutching sheets, pillows and duvet and set up the bed. Overall, I would say, the hotel is well located, right next to Shepherd’s Bush Over/Underground stations. It’s facilities are, pretty average, a bit dated and not a patch on the one at Victoria, albeit it’s more expensive. Our experience with the hotel’s service was disappointing and like nothing we’ve experienced before. No one from the hotel’s management made any contact but we did receive a voucher for a free drink! So, based on our experience, I could not recommend.

The hotel is quite old, the aircond in the room might need some upgrade, feeling hot in the room even open the lowest temperature with highest fan speed. The hotel is like a maze, staying in 8th floor but after reach 8th floor using the main escalator, we have to passing through two staircases to reach our rooms. It was like a disaster for us as we carrying on heavy luggages, so not that recommended if you carrying on many luggages.

We spent a nice few days in the Kensington area of London in May 2022. The room was comfortable and clean. The buffet breakfast was very nice albeit a bit crowded at times. We got home and realized that I left my drone with case and extra batteries. I called the hotel from the US and spoke withTheo, he confirmed they had found it in the room... yeah! Housekeeping turned it in. Thank you very much Paraschiva! I appreciate your help in finding the item! Now, how to get the drone home... Theo suggested finding a courier service to pick-up, package and ship the drone to the US. I do some homework and learn it would cost around $200, the drone was less than $400. I asked Theo if they could hold it 'till our return in September and he agreed. We return and I call Theo and he asks me to send him a label and he will take care of it, he does! Wow, who could ask for better customer service? We were not staying there and they took care of this, they didn't have to go out other way! Thank you Paraschiva and Theo. I hope we can meet next time we are in London so I can thank you personally!

As a 4 star hotel the rooms should have basic things like water and bathroom amenities. However, the barnaby restaurant had great food. I was served by a lovely lady called Noura who looked after me and my family. She always recommended us the best dishes and was quick to meet our needs.

Visited for business reasons - the hotel inside is absolutely immaculate, very comfortable and excellent rooms. Breakfast was delicious and a good spread. The location isn't excellent and from the outside it doesn't look that impressive but overall I can't fault it. Would definitely stay again!