The London Pembury Hotel

Avoid this hotel at all costs. In the space of 20 minutes, I caught two cockroaches in my tiny room, and watched a mouse scuttle across the floor and hide behind my radiator. A look under the tiny bed revealed two mousetraps, so obviously management are aware. I complained to reception and, to their credit, they moved me to a cleaner room where I luckily had no extra "visitors", but I still slept terribly. At check-in, I'd asked to not be served breakfast because I had brought some with me. But this didn't stop two maids banging on my door whilst I was in the shower at 7:30, trying to foist a breakfast on me. They seemed genuinely perplexed when I refused even their coffee. Other points: - TV didn't work in the first room. - Overpowering smell of air freshener in the lobby. - The walls are super thin. I stayed one night on business, the only hotel in the area that was in budget for my employer, but it still cost £120-a-night. Had it been my own money, I'd have walked out.

Not the best place I stayed in, yet it not expensive and does its job. The rooms was good, no complains here. It was clean, had a big bathroom and a big soft bad. On the other hand, while I was there their restaurant was closed, so they were bringing your breakfast to your room, and it was bad. Also my room was on the third floor, and the stairs leading there are just hell. Imagine going up there with big suitcase. The staff was super friendly and helpful! Very appreciated The location is good also, it has a lot of stores, bars, park and subway station nearby!

If I could give this hotel zero stars, I would. Single rooms are very small, beds are extremely uncomfortable, you can feel the iron in the bed. Neither the door nor the windows nor walls are soundproof and you can hear all the sounds from the room. their heaters are not working in december. I believe that nobody wants to stay in a cold hotel. I also noticed that sometimes they leave the back door of the hotel open, unfortunately the hotel is not secure too.

The most horrible experience ever: the room I booked didn’t look like the pictures on their websites. The room I booked didn’t look like the pictures you can see on their website, and the bathroom was very dirty, so they changed my room, and two days later, they asked me to pay extra charges, this is something I’ve never seen before! There is this awful damp smell in the corridors and the bathroom. Their towels are dirty, I had to change them a few times. The receptionist was very rude, and the lift doesn’t work, so be sure you don’t have heavy luggage cause they won’t help you or complain about it. I wouldn’t recommend this hotel to the rats on the street.

Wish we had read all the reviews upfront, not only the 'good' ones on booking. This was the most horrible hotel experience ever. During day, or during only one overnight stay, you might not notice, cause they only come out at night and you might miss them. Although, there IS this constant, awfully damp smell of sewers throughout corridors and bathrooms. We changed 3 rooms. First one smelled awful, the other 2 had roaches. A second one also had these very small bathroom bugs, that look like termites, and also run around the room during night time. There's nothing they can do to refund you, but you should ask the manager. The manager doesn't work weekends, your bad if you spotted them on Sunday. So try not to look around the room on weekends. Or even better, don't EVER, EVER EVER stay there. We surely won't do it again.

I wished I had looked at the reviews prior to choosing this establishment. Everything is poor and disappointing. I can only blame myself as I sit here at 7am rushing to leave and find somewhere that is not using Covid to serve substandard breakfast