Four Seasons Hotel London at Ten Trinity Square Reviews
Four Seasons Hotel London at Ten Trinity Square
10 Trinity Square, London, United KingdomView Hotel Details
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Four Seasons Hotel London at Ten Trinity Square Guest Reviews
4.7/5
Amazing
44 review
Verified reviewsLocation4.6
Amenities4.6
Service4.6
Cleanliness4.8
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Positive reviews(44)
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Great service(9)
Awesome stay(8)
Dylan
Two Bedroom Residence
Stayed in Jun 2023
Family
1 review
Outstanding
Posted on Jun 8, 2023
Nice services, a very satisfying place for a vacation with my family, the location is very strategic.
Response from Property: Dear Dylan, Thank you so much for taking the time to review your recent stay with us. I'm so pleased to hear that you enjoyed your family vacation here in London! Thank you again, and we very much look forward to welcoming you back to Four Seasons Ten Trinity Square. Warm regards, Marie FleuryGeneral Manager
Y RAYANA
Two Bedroom Residence
Stayed in Jun 2023
Family
1 review
Outstanding
Posted on Jun 7, 2023
Very good service and the service is very friendly 👍👍
Response from Property: Dear guest, Thank you so much for taking the time to review your recent stay with us. I'm thrilled to hear that you found our staff and service to be very friendly! Thank you again, and we very much look forward to welcoming you back to Four Seasons Ten Trinity Square. Warm regards, Marie FleuryGeneral Manager
Guest User
Superior Room
Stayed in May 2024
Business travelers
5 review
Very Good
Posted on Jun 27, 2024
A top business hotel, there is nothing bad to say except that the location is not up to the top level.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you so much for your wonderful review. I appreciate that you were not too keen on our location, however many of our guests love being so close to the Tower of London and Tower Bridge. We are also very lucky to be only a 2-minute walk to Tower Hill Tube Station, which has great connections all over London. Thank you again, and we hope to welcome you back to Four Seasons Ten Trinity Square soon.Warm regards,Marie FleuryGeneral Manager
Halibolite
Deluxe Room
Stayed in Oct 2023
Solo travelers
7 review
Outstanding
Posted on Oct 10, 2023
Unfortunately, the two rooms are separate, so I can't continue to enjoy the room upgrade. However, since they are all Four Seasons rooms, they will be very good. This room is just the right size and very comfortable.
I wish Four Seasons Hotel London at Trinity Square a prosperous business!
Original TextTranslated by Google
Response from Property: Dear Halibolite, Thank you for your second review! And thank you for your well wishes. We hope you enjoyed your stay! Warm regards, Marie Fleury - General Manager
Guest User
Executive King Room
Stayed in Sep 2023
Family
9 review
Outstanding
Posted on Oct 3, 2023
This time I stayed in a deluxe room and an executive room
Then one room was upgraded to an executive room. I was happy.
Four Seasons offers 25% off for three nights stay
Breakfast is charged extra
There are self-service and ordering options. I tried Chinese food and it was pretty good.
48 Fatty is a set and self-help is 33 Fatty
Original TextTranslated by Google
Response from Property: Dear guest, Thank you so much for taking the time to review your recent stay with us. I'm thrilled to hear that you enjoyed your rooms as well as the upgrade, and our wonderful restaurant Mei Ume. We look forward to welcoming you back to Four Seasons Ten Trinity Square soon. Warm regards, Marie Fleury, General Manager
lawrence X
Deluxe Room
Stayed in Jul 2023
Family
17 review
Outstanding
Posted on Jul 22, 2023
The front desk guide is very patient. The whole service was very attentive, treated the children kindly, and gave them small gifts.
1 minute walk from Tower Bridge subway station, convenient travel. It is very suitable if you choose to stop and go in London instead of stepping on the scenic spots.
There is a Chinese restaurant on the first floor. The roast duck is very authentic, and other small dishes are also good. It is the first choice if you want to change the taste occasionally. In addition, there is a Michelin star on the first floor. I don’t have time to try it. I will try it next time.
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Response from Property: Dear Lawrence, Thank you so much for taking the time to review your recent stay with us. I'm delighted to hear that you and your children enjoyed your stay, and your dining experience in Mei Ume. Yes, you will definitely have to try our fabulous Michelin Star restaurant La Dame de Pic during your next stay! Thank you again, and we very much look forward to welcoming you back to Four Seasons Ten Trinity Square. Warm regards, Marie FleuryGeneral Manager
Cynthia
Trinity Heritage Suite
Stayed in Jan 2024
Solo travelers
3 review
Very Good
Posted on Mar 31, 2024
It's good if you go with friends. Living in three rooms alone makes me faint. It's not that high-end. It's better to stay in a hotel. This is more like an apartment for a long time.
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Response from Property: Dear Cynthia, Thank you so much for taking the time to review your recent stay with us! I completely understand if you felt the Residence was too large for you as one person. Many of our guests love the Residences, as they have full kitchens, large living and dining areas, and some even have terraces. But I completely appreciate that you felt it was too much for one person. We hope to welcome you back soon, perhaps into one of our Executive rooms or Suites. Warm regards,Marie FleuryGeneral Manager
Anonymous User
Premier Room
Stayed in Oct 2023
Couples
11 review
Outstanding
Posted on Nov 7, 2023
The room is big and nice
The service is also in place
Excellent location
Very close to Tower Bridge
Also very close to the subway station
is a good choice
👍👍👍👍👍👍👍
Original TextTranslated by Google
Response from Property: Dear guest, Thank you so much for your 5 star review. We are delighted to see you enjoyed your stay at Four Seasons Ten Trinity Square, and liked our location, being so close to Tower Bridge and Tower Hill underground station. We hope to welcome you back soon!Warm regards,Marie FleuryGeneral Manager
Guest User
Executive Twin Room
Stayed in Jun 2023
Family
11 review
Outstanding
Posted on Jul 1, 2023
It has been upgraded, and there is absolutely nothing to say...
Original TextTranslated by Google
Response from Property: Dear guest, Thank you so much for taking the time to review your recent stay with us. I'm thrilled to hear that you enjoyed your Residence upgrade, and that you enjoyed your stay so much!Thank you again, and we very much look forward to welcoming you back to Four Seasons Ten Trinity Square. Warm regards, Marie FleuryGeneral Manager
Pui Wah Warren
Grand Heritage Suite
Stayed in Sep 2023
Couples
4 review
Amazing
Posted on Oct 24, 2023
The room is large and the hotel facilities and services are very good.
The only thing I don't like is that there is a tip of about 2~5% when paying the bill. Although you can choose not to give it, it is a bit embarrassing. This is the worst! Because I would rather give the tip directly to the employees who provide good service.
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Response from Property: Dear Mr. Warren. Thank you so much for taking the time to review your recent stay with us. I'm delighted to hear that you enjoyed your room and the hotel facilities! I completely understand if you prefer to tip the staff directly, however please note it is standard practice for five star hotels in central London to add a discretionary service charge to the bill, and as you mentioned, it is completely up to you if you would like to pay it or not. Some of our guests do ask for it to be removed, as they already tipped the staff directly. It is completely discretionary. Thank you again for your feedback, and we hope to welcome you back to Four Seasons Ten Trinity Square soon! Warm regards, Marie Fleury, General Manager
Ke Shi
Executive Twin Room
Stayed in Jan 2023
Friends
6 review
Outstanding
Posted on Jan 23, 2023
I am very satisfied with the accommodation experience. On New Year's Eve, rabbit cakes were specially given away. It was very thoughtful. The front desk served with a smile all the way, very warm. The hotel facilities are also very good, the room is large, spacious and quiet.
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Response from Property: Dear Ke Shi, Thank you so much for taking the time to review your recent stay with us. I'm thrilled to hear that you enjoyed your stay and the rabbit cakes amenity. I'm also very pleased to hear that you liked your room and facilities, and the service provided by our team. Thank you again, and we very much look forward to welcoming you back to Four Seasons Ten Trinity Square. Warm regards, Marie Fleury General Manager
Guest User
Executive Twin Room
Stayed in Jul 2023
Family
15 review
Great
Posted on Jul 29, 2023
Although the room is only about 40 square meters, the layout is reasonable. Because I was traveling with two children, I chose a twin room. In addition, I needed an extra bed to communicate with the hotel, so that the three of us would have a high quality of sleep and would not disturb each other.
The hotel sent me an email two days in advance to confirm the arrival time and number of people at the hotel, to ensure that I can check in easily and quickly when I arrive at the hotel.
I am very satisfied with the location and service, and I am very satisfied with the breakfast in the hotel lobby for six consecutive days. The gym is also more comprehensive than European hotels.
All in all, a very satisfying trip.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you so much for taking the time to write such a lovely review regarding your recent stay with us. I'm delighted to hear that our team assisted you prior to your arrival, and that you found the check in process quick and easy. I'm also pleased to hear that you enjoyed the breakfast and our gym facilities. Thank you again, and we very much look forward to welcoming you and your family back to Four Seasons Ten Trinity Square soon. Warm regards, Marie FleuryGeneral Manager
Guest User
Executive King Room
Stayed in Sep 2023
Family
13 review
Outstanding
Posted on Sep 27, 2023
Perfect experience. Upgraded to a one-bedroom suite👍🏿. The service is great.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you so much for taking the time to review your recent stay with us. I'm thrilled to hear that you enjoyed your upgrade to the one bedroom suite and that you found the service to be great!Thank you again, and we very much look forward to welcoming you back to Four Seasons Ten Trinity Square. Warm regards, Marie FleuryGeneral Manager
Taizhoujiangtangmian
Executive King Room
Stayed in May 2023
Couples
12 review
Outstanding
Posted on May 22, 2023
The advantage is that it is very close to the landmark Tower Bridge. Exit the subway entrance on the left of the main entrance. The building as a whole is similar to a domestic community divided into different areas. Each area has a reception desk and an entrance and exit door downstairs. The security is very good and very convenient. Various restaurants and art corridors are also scattered. Experience a very special room in a similar space. If the room is large, everything is available. For multiple people or a family, it is highly recommended that the bedroom can reach up to four. Chinese food is better than Bulgari.
Disadvantages It may be different from other room types. The washing machine does not have laundry detergent. The kitchen appliances are paid for. Three or four rooms do not have a bottle of water. The Michelin 2-star downstairs is not worth the full set.
Original TextTranslated by Google
Response from Property: Dear Taizhoujiangtangmian, Thank you so much for taking the time to review your recent stay with us. I'm pleased you liked our location, we are definitely lucky to be in such a fabulous location close to Tower Bridge. I'm also delighted that you found our building to be very secure. The security and safety of our guests is of course very important to us. I'm so glad you liked your room! Especially the size and facilities. It's wonderful to hear that you enjoyed our Mei Ume Chinese and Japanese restaurant, however I'm so sorry to hear that you found our Michelin star restaurant, La Dame de Pic, to be average. I will be sure to pass your feedback along to the team. I'm also sorry that there was no laundry detergent in your Residence, however you can always request this at any time and our Housekeeping team will bring some to you right away. Thank you again for your feedback, and we do hope to welcome you back soon to Four Seasons Ten Trinity Square!Warm regards, Marie FleuryGeneral Manager
annie300
Premier Room
Stayed in Oct 2022
Friends
8 review
Outstanding
Posted on Dec 6, 2022
Good location. Very close to Tower Bridge. Luxurious interior with first class service.
Original TextTranslated by Google
Response from Property: Dear Annie, Thank you so much for taking the time to review your stay with us here at Ten Trinity Square. I'm thrilled to hear that you found our hotel to be luxurious, and that you enjoyed our location. We are certainly very lucky to be so close to Tower Bridge and the Tower of London! Thank you again, and we very much look forward to welcoming you back to Four Seasons Ten Trinity Square. Warm regards, Marie Fleury General Manager