New Linden Hotel

We stayed in the basement and we tried opening the fan provided in the room. I turned on the fan and dust were coming out from the fan. Also, as we are preparing to check out I have sprayed from my after shave (Aqua de gio) and notice that the smell is different. I dont know how they manage to change but somehow the smell is different and looks like they change it with water. This is so disappointing. I should've read the reviews first before booking into this hotel.

Good value for money, nicely located near multiple tubes, and great run in the morning in nearby Kensington Gardens !

The staffs were really friendly and professional

Please do not come back to this hotel Please do not come back to this hotel This is disgusting We booked the executive queen room for the last two weeks and then checked in the same day and then gave us a dirty little room in the basement and then went to the front desk and asked for the room that we had booked and the front desk replaced us with a room that had not been cleaned When we found the front desk again, the manager's service attitude was very poor. He said that it was impossible to book our executive room at this price, so we chose one of these two rooms. We complained to "Trip app" immediately when the customer service staff of Trip app called the hotel to check The manager of the hotel was like they lied about giving us the executive suite but it was us who asked for a higher class room that made me feel sick. Fortunately, the Trip app paid for the incident and although it cost us two hours, It's just that the hotel manager has no integrity, no manners and even insults us, which makes me very disappointed in this hotel, especially the manager's P.U.S.S.Y FACE. Please remember, please don't book!!

Good room

It’s actually be impressive, the fact that , there are some suites. Which are literally amazing

The heat in the room was unbearable and the mobile air conditioner didn't help. The breakfast buffet needs improvement.

The Hotel is really old, lots of things like the toilet paper holder and towel holders falling appart, window won’t seal the cold out, also it is wheelchair/stroller friendly only if you can clear the few stairs in the entrance, room was small and not so clean, my kid was playing with his toy cars and they went under the bed just to reveal a year old thick layer of dust. Also there is no fridge (that you’d think is a must in a 4 star hotel) Only thing we liked about this hotel was the location, I don’t think we’d stay here again

The worst place. Don’t stay here. Four stars is a lie. Hot, outdated rooms. Staff don’t care. No shower door so water all over the bathroom. It’s terrible. Don’t do it. It is at least 90 degrees F in our room. You wouldn’t be allowed to have dogs in a room this hot.