The Westin London City Reviews

An excellent location especially for travellers who wish to be near the City of london and financial district. It is close to three tube stations: mansion house, St Paul’s and Bank so you are connected with most of the subway lines. Also walking distance to Blackfriars station which is a rail connect to Gatwick airport direct. So ease for commute esp when london traffic is bad and more often than not, travelling by tube is quicker than taking taxi or uber! Hotel has a nice gym and even a pool. Breakfast at the hotel is a delight and service is excellent. Rooms amenities are modern and new. All in all a great place to stay in london.

Extremely disappointing stay. Really dark rooms and lack of sunlight. lamp in room without bulb. Cheap feeling furniture - looks good in photos. Breakfast & service was poor. Front desk fail to pick up the phone on many occasions and overnight service was non existent. Not what you’d expect from a 5*.

The hotel is out of our expectations, in terms of the space and services provided. The location is not in a crowded area but pretty near to most of the touristy attractions. It’s walking distance to the borough market which is a plus point. Would definitely stay here again if I have chance to visit London next time.

The hotel room is spacious, clean and tidy. The service was very good, especially Shanie who was kind and friendly and helped us a lot. Next time we come to London, we will choose Westin.

perfect location and really helpful staff. Rooms were very good size. Good value for money.. 😘😘

Cash 250000 krw + ipod was stolen. Room had a problem so we had to change to another room. I called them they said nothing in the lost and found.

Hotel is good. But service so far do good!

Very clean hotel! The Westin London is the best value for money! Very clean and nice! The location is great too! The service is very enthusiastic! You must stay here when you come to London! Sleeping so comfortably

The hotel is a good place to stay, the rooms are nice, clean and tidy, the breakfast is a bit monotonous, but not bad, the hotel restaurant has good food, but not many choices. On the day of departure, the road is closed, which is not convenient

A family of three traveled and chose a family room with two double beds. The advantage is that the hotel is relatively new, the sanitation is in line with expectations, the bed and quilt are comfortable, the air conditioner is quiet, and the service industry is good. Disadvantages: no washlet, high toilet, English breakfast, all milk is ice, not many food varieties. There is no hair dryer plug in the bathroom and needs to be used in the bedroom. The windows are small and face the opposite office building. The overall performance is basically in line with expectations.

The transportation is convenient, the service is considerate, the location is superior, and it is the first choice for business travel.

The service attitude is very good. The plane arrived earlier and the front desk took the initiative to check in early. The hotel environment is very good, clean and quiet.

This hotel is okay, but their door is very loud, and I am afraid that the noise will make me collapse.

The worst hotel, we booked a duplex suite of more than 7,000 for 2 nights + 5 nights, 2 adults and 2 children are not allowed to stay, we have to open another room for an additional + 4,000, the front desk manager is very tough, we compromised, 2 nights + 8,000 I promised to change the parent-child room for us for the next 5 nights. When I returned to London to stay in Edinburgh for 5 nights, I was told that I forgot to book a parent-child room for me. Damn, Ctrip helped me negotiate with the manager S of the hotel reservation department to change to Only 2 ordinary rooms are allowed to live in. They also said that Ctrip’s price of 3,000 nights is not enough. You must book a room for 4,000 nights. 4,000×2 rooms×5 nights=40,000 is enough. That is to say, if the money is not in place, you will not be allowed to live in 2 large and 2 small rooms. , Ctrip helped me to coordinate again, the manager S of the hotel directly refused to communicate, with an attitude of not being able to live, anyway, the money will not be refunded. Later, we even went out to buy a lesson without losing money and avoiding disasters. There are 2 rooms, 1 air conditioner is broken, and 1 room is for the disabled. Obviously, it is a defective product that cannot be sold to fool the Chinese. The motherland has become stronger! This Westin is really a bully!