Dao by Dorsett West London Reviews

convenient location to both train and bus stations. v good size room with kitchenette. room has no view.

The serviced apartment is new and nice. The disadvantage is that it's very dry inside the building, and you can't get fresh air with the closed windows. The internet connection is easily disconnected and the data usage is constantly used during the stay.

Good health and service. The facilities are very new.

Although it is far from the city center, the facilities and environment are the best. There are also Korean restaurants nearby. It is also close to shopping malls and subway stations.

very good very good very good

It's okay, but the location is not so good

Stay was very good however day after leaving noticed £120 was taken out of my account-paid for 2 half price breakfasts total £30.Emailed them twice,no reply so taking it further-please check your bank after your stay!!

Lovely decor, especially the plants.Easy access to tube stops for getting out and about. Great having the studio kitchen. Staff pleasant, we asked for a fan as the room was too hot and they accommodated. Breakfast is good but unless you go early you are limited for choice ( closes at 10am, we went at 9am both mornings, first morning there was a shortage of food, second day plenty top ups of food but shortage of crockery and cutlery where myself and other were constantly asking staff for items). Most importantly please be aware if you have allergies/ intolerances. I shall be writing to the Manager concerning this. There are the obligatory signs ’please contact a member of staff if any allergy questions’ but when asked no staff member knew any info or gave incorrect info. I was impressed initially as each food product had signs stating which allergen was present, but on closer inspection I realised some were incorrect! Luckily I noticed and asked. One example was bread, sign claimed no soya, I asked what brand and I was shown a Hovis pack- most definitely containing soya! Members of staff were friendly but untraine, not realising soya and gluten are different ingredients and allergens. Also whilst mostly clean, if I was being petty I’d have complained that there were long dark hairs in the bathroom sink on arrival, (we are blonde) and the fan brought to us was thick with dust from being on storage. If no allergen issues I would recommend staying.

Nice new apartment hotel, convenient and clean. A bit far from London center but close to the underground stations.

An excellent hotel apartment. Absolutely clean and spotless with top notch security and some of the best customer service I have l experienced in a long time. Siham, who we had the pleasure to be served by is an absolute delight. Warm, friendly, helpful, connected and a true problem solver that embodies her profession - hospitality. I have stayed at the Dao three times and every time she was the same.Once may be an anomaly, twice possible an alignment of planetary forces but three times is definitely the charm. Thank you Siham for being so warm, friendly and welcoming that I almost forgot I wasn’t back home.

A good trip, nice hotel and would stay again. Super bed, good location for White City and everything was fine overall. Discretionary service charge that was automatically added on top of the £165/night was a bit strange. You had to request to take it off, not that I did.

The location of the hotel is quite good. The staffs are friendly. The laundry machines and the driers in the basement are well-designed and serves the hotel guests needs. Somehow, there is no pot, cooker and other necessaries to complement the kitchen facilities within the room, otherwise it will be perfect. The communication effectiveness with the housekeeping staffs can be further imrproved.

I have stayed at Dao a few times - Very helpful staff, close to Heathrow and the location is also quite central if you’re looking to do a bit shopping or sight seeing. However, the rooms are always smelling damp and the AC never works. It’s quite annoying. They also seem to always be short staffed.

The hotel not only is stunning on the inside, but you can tell they take very good care of their rooms. The entire place was spotless. They had little extra touches in the room that just go above and beyond other hotels. Staff was so friendly upon entering and we even got to check into our room at 10am, which was a wonderful treat after flying all night. 10/10 would recommend this hotel again!