Hotels near West Norwood, London

The worst hotel stay I have experienced! Arrived after a hectic day at work only to be greeted by the rudest receptionist I have ever encountered. I travel and stay in London on a weekly basis and have never experienced customer service like it. Receptionist was agrresive in attitude and demanded a cash payment of £100 on entering the hotel. I explained I had paid in adance in full via booking.com with no notification at time of booking that a deposit would be required. Rudely demanded of photo ID and notified a charge of £250 would be taken for evidence of drug use. I am a professional business customer and this was so poorly judged by staff. I was told I was emailed on booking that cash deposit of £100 would be demanded on booking 2 weeks prior. Communication was provided on the day at 9.00am via booking.com email and was not seen due to being at work. Was told I should walk to a cash point in the rain with little direction as to where the nearest cash point was. It was pouring with rain, getting dark and I was a lone female customer. Receptionist replied that she was happy to cancel my booking if I preferred . The day of the queen's return to buckingham Palace with no chance of securing an alternative hotel. After returning with the cash I was given a key card with no holder with room number on. I made my way to my room after clarifying room number twice, staff area doors in corridors left open exposing dirty laundry, key card device broken off door, semen stains on wall, public hair on top of bed sheets. Mortified, so much so I didn't get under the sheets for fear of what I would find. Tried to have a wash to find the shower gel had been topped up 3 quarters with water from a previous guest. Worst stay of my life!!! Unsafe and should be closed down!!

Worth to book a stay on this accommodation. Very proximal to the train station and cheap for a night stay. 30-45 mins away from central london. The room arrangement is very authentic and cozy with complete amenities needed. I haven’t tried their in-house menus since I am on a budget but over-all I am satisfied. Might book another night soon if I will go back to London. Cheers!

We stayed here a few years ago and thought at the time it was 'okay'. It must've had a revamp since then because I found it had really improved. The room was laid out well to give plenty of space and the beds were comfortable. My friend took first shower and said it took a while to warm up but it was fine when I got in. Everything was spotlessly clean and we had a really good nights sleep. We arrived quite late and there was still someone on reception who checked us in quickly. It's a bit far out from the city centre but worked well for us for one night. Would stay here again!

Absolutely cracking burgers, must try if visiting. Vegan options and a selection of poutine style loaded chips. Relaxed atmosphere lots of space to work whilst lunching too. Will definitely be returning soon, lovely staff make all the difference. Many thanks!

The location is southeast of central London, not a hot tourist spot, but I do business nearby, so I chose this one. There are not many rooms in the hotel, but the decoration and facilities are very online. The front desk is very friendly, not only upgraded the room for free, but also gave an extra free breakfast. The breakfast is very good, not only a variety of drinks, breads, fruits, but also a hot breakfast made by order. I ordered the classic benedict, which tastes good.

Bermonds Locke is the nicest hotel I have ever stayed in. Would highly recommend for anyone getting on it. Holly is an absolute gem and she will sort you right out. Holly is pictured. Great value for money. Love a bath when I wake up in this hotel.

Excellent check in service. Arrived late at night as was easy to check in without reception.

Quiet in the middle of noisy, it is very convenient to go out on the commercial street. The breakfast is English-style, but the bread is delicious. If you are in a hurry, breakfast can be packed and it is very human. It is very convenient to get to the West Croydon train station. It takes 10 minutes to walk and 18 minutes to Victoria station. Recommended to go to Croydon to study, business people live!

the hotel was next to the Thornton heath station and pizza restaurant( my favourite ), which is a good location only 15 min to Victoria station by train. The staff are very professional and kind. They treat me as a friend. I tried it I recommend it 👍

Good location near bus/trains. Smugglers Way is quieter than you might think it would be. I asked for an accessible room and my room was on the ground floor, and it had a shower wet room. The shower was not very powerful but it was adequate. The room was clean and the air con worked well (needed in the heatwave). I would say everything was good except the price (155) and the 'free' breakfast. The breakfast was a complete free-for-all with people all over the place and no signage (would help if people queued in one direction I think). 2 of the 4 hot items were empty (no bacon or scrambled egg); we were told a 20 minute wait for more croissants, there were no pastries left and at one point they even ran out of bread. This was at 9am so not at the end of breakfast service. I wanted porridge and it wasn't clear that this was an item you had to ask for, there was no-one to ask anyway! It would have been good if a member of staff was on hand in the breakfast area to refill and advise customers. There was one member of staff trying to clear all the tables and she was being asked lots of questions and ”clear this table now” by impolite customers. You could not sit at an empty clean table because she was so overstretched. She was clearly doing her best and staying polite and helpful. As I checked out someone was ranting about the breakfast to the staff so they were also unhappy with it. It is the worst breakfast I've ever had in a hotel and I have stayed in a good number of them! I have been bitten by an insect/flea or something on my foot and I was wearing socks at all times except in the hotel room so I can only assume it was something in the room? I understand they do let pets in this hotel so I'm hoping it's not bed bugs!