Sheraton Hotels in Los Angeles

Sp being a few days in LA after traveling for a couple weeks and leaving from LAX. Very nice hotel for our purposes.Chose it because we had an early flight and it was close to the rental car return. The affordable cost wa probably because parking was $75 a day valet with the option to come and go as uou please or self park in a garage down the street for $25 each time you exit. I had booked quickly and didn’t see that so I was surprised. Staff all over the hotel were so nice. The first night our ac wasn’t working but we were too tired to deal with it until morning. Since we were staying another night they moved us, gave us free valet for the day (We used the self park option and already used a credit card so didn’t want to ask about that) and free breakfasts and access to the lounge with drinks and snacks 24 hrs. They were so accommodating. Rooms were clean, beds were comfortable I’d stay there again.

Customer service OnPoint checked in, was awesome well sat at the bar ordered the flatbread pizza some drinks tasty to say the least great job great stay great room pool could use a little updating still nice the guy that checked me in. Don’t want to mess up his name, but was nothing less than impressive to say the least, will definitely stay there again. Shuttle ride to the park and back was well received. Thank you for the great stay.

Good location,no slippers, Los Angeles Grand Sheraton Hotel is excellent! The rooms are spacious and well-appointed, the staff is friendly and attentive, and the location is perfect for exploring the city. Highly recommended!

I came into town on my own to attend a funeral the second week of January 2022. I used to live in this part of town so I picked this hotel because I knew it was a convenient location with freeway access and places near by for food. I’m also super picky about hotels and this is the only 3.5 star hotel in the area. When I got to the hotel I asked for an early check in because I needed somewhere to work for the early afternoon and was denied. But then when I was trying to find a place to go, the receptionist came and found me and then offered me a room. So I appreciated that. Other positives: free parking and clean room. Negatives: I was on the 5th floor and the walls are pretty thing. I could hear the person next to me talking on the phone. Also on my second night I got no sleep because there were some drugged out people arguing in the hall. Once they went to their room they continued making even more noise. This went on till about 2:30 a.m. This was probably a fluke, but definitely ruined my next day. Overall, good business hotel

A few good things to say about this hotel and a few bad things. First of all, watch out for the wifi fees. Every U.S. hotel where I've stayed in the past 20 years has had free wifi. I think this hotel is stuck in the 20th century. The hotel's wifi registration page says Bonvoy members get free wifi, but it won't grant you access until you choose one of the paid options from the drop-down menu. I called the front desk. They confirmed my Bonvoy status and assured me that it was just a software issue and the charges would not appear on my bill. When the charges *did* appear on my bill, archaically labeled ”Telephone” charges, I insisted they remove it, which they did, but without apology. I tried to explain to the manager that wifi is a basic hotel service -- like electricity and plumbing -- and that needs to be included in the cost of the room. He said, ”It's a standard charge at all our properties.” Not sure if ”all our properties” means all Sheratons, but if so I certainly will think twice before staying at a Sheraton again. Then there's the parking fee. The lady at the front desk when we were checking in said there would be a $16/day charge to self-park my car on-site. That seemed surprising, but I figured I didn't have a choice. Maybe what she meant to say was that valet parking would cost $16/day and self-parking on-site was free. But when no charge appeared on my bill for parking, I didn't ask questions. The two computer terminals at the business center were in different states of confusion when I went to print my boarding passes, but someone from the front desk was quickly able to get one of them set straight. There was only one architectural design flaw that concerned me -- there are no stairs. Oh, there's a fire exit, but it's essentially a fire *escape* -- one-way outbound and not into the lobby. So if the 3 elevators at this ~300-room hotel get backed up -- which happened to us when an entire summer camp of teenagers staying the hotel showed up all at once -- there's no ”I'll take the stairs” option. On the plus side, the rooms were quite clean and spacious, had complimentary bottled waters and mini-fridges, and had ample electrical plugs for device charging. The food in the restaurant was quite delicious and worth the slightly longer-than-expected wait. Not sure if we'll stay here again. Might consider it if the hotel -- and its ”other properties” -- decides to get with the century and stop charging for wifi.

The hotel is very quiet and very cost-effective. The elderly and children live happily and will book their homes in the future. Traveling is also very convenient and fast.

Very clean hotel with very spacious lobby and rooms. Great reception with kindness. Parking was convenient with a fee. Many restaurants around the area.