On two of four nights I was abused for complaining about the noise staff made most of the night, even though I was respectful but assertive when I did so. There was a man that the manager later told me 'just helps out' who sleeps in the common area by day and plays music and cleans at night. On the second night, I complained to the receptionist about his music and he came to my room and called me a ”b****”. I later had to complain about the receptionist himself as him and three of his friends were loudly talking and laughing in the corridor until about 3am. Two nights later, complained about the noise at 00.15am, then at 4am I was woken by the 'helper' and the cleaner having a very loud shouty conversation outside my door. I complained to the receptionist [the same one who was making noise two nights before until 3am], and he shrugged and said 'quiet time is for the guests only'. I then went directly to the two who were shouting and asked them to be quiet, pointed to the quiet time sign and told them myself and other guests were being woken up. They became aggressive, invading my body space and waving fingers at me and the female cleaner flew into a fifteen minute rage, threatening me with violence, shouting 'I'm a woman!' and 'Do you want to know my name?' and how customers don't pay her salary. She then started removing her outer clothing and offered to fight me in the street [at no point had I threatened her, or insulted her, I was only arguing that guests pay to sleep and should be respected]. I went to the receptionist and demanded to speak to the manager and he was unwilling to help and when he refused I said I would call the police if I received any more violent threats. He then proceeded to call the police in front of me and lie that I had started threatening and abusing his staff for no reason. He then said to me ”f*** you, man, f*** you”. After the call to the police, the aggressive workers disappeared, and I went to bed as I had not been asked to leave. At 5.30am, the police arrived and he sent them to my room to wake me up. The police did nothing but say people had to be calm, and said that making violent threats is not a reason to arrest someone so I could not press charges, so I went back to bed. The next morning, I checked out and spoke to a man who claimed to be the manager. He refunded me for the previous night and said he would investigate, but said he had been told a different story by his staff. For your own well-being do not stay here. I have never experienced anyone working in the service industry being this disrespectful to customers in my life and I'm in my 40s!
Very Good
114 Reviews